Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more
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After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more
We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more
DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more
Company details
Written by the company
Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.
Contact info
United States
- 866-740-9830
- www.cymax.com
Hasn’t replied to negative reviews
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Two defective chaise lounges.
I purchased two chaise lounges that could not be put together because the hoes were not big enough, And you people wouldn't send me a return label to return them unlessI unloaded this huge box again and take a picture. I waited weeks and weeks other from you and you did not send the label, I still have not gotten the label. I purchased these to see if they would work form Fathers new resort of 500 people and wanted you to be our regular go to for patio furniture. The treatment we got with just this was deplorable. It is still sitting here in my home awaiting a label. This is all your fault and while Amazon has placed a black mark against you, if you do not send the label this week I will report you to the better business bureau.
Found just what we were looking for
Found just what we were looking for, great price and delivery was fast. Very happy I found Cymax/
The bar stools are beautifully made
The bar stools are beautifully made. When ordering, my representative was very polite and patient. Everything went well
well made looks great love it
Bed is great
Bed is great! Exactly what I wanted. Very fast shipping, for free!
The product did not do what I was led …
The product did not do what I was led to believe from the reviews. In hind site the review that led me to believe an office chair had forward tilt was a review copied to many other office chairs and not specifically for the chair I purchased. When delivered it was left out in the rain.
Item was on back order but came earlier …
Item was on back order but came earlier than expected. Cabinet is slightly flimsy but works great so far. I would order again. Great customer service. I am very pleased. Thank you.
Two of our four bar stools arrived …
Two of our four bar stools arrived broken. Dealing with Cymax to exchange them was a nightmare. We had to pay to have them fixed.
i love my new computer desk my wife put …
i love my new computer desk my wife put it together for me and it looks great and a good price
My rating is based on your staff I …
My rating is based on your staff I talked to on the phone, they were always very positive about helping and they kept their word.
This bedframe is beautiful
This bedframe is beautiful. Easy to assemble. Free delivery. Great buy
Excellent transaction
Excellent transaction! Just as described, priced well, arrived quickly!
Fast delivery and great product.
Terrible return policy!
Terrible return policy!! I will not purchase from this store ever again.
Super
Very good experience with this supplier and delivered the furniture to our expectations well. Excellent service.
Found just we wanted and very reasonable
I originally ordered an item and it was …
I originally ordered an item and it was delivered wrong. I was charged a large restocking fee.
Quick sales service and quick initial …
Quick sales service and quick initial response from customer service. Follow up from CS for the refund was quite slow. We were asked to donate the product to a local charity, which ch we greatly appreciate. Ultimately, all worked out very well with just a hiccup in the refund process.
Great purchase
Purchased 3 units for our offices in a fairly tight space. They worked out Great!! Desks and walls look very professional.
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