Cymax Business Reviews 991

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more

Rated 1 out of 5 stars

After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more

Rated 2 out of 5 stars

We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more

Rated 1 out of 5 stars

DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more

Company details

  1. Furniture Store

Written by the company

Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.


Contact info

1.2

Bad

TrustScore 1 out of 5

991 reviews

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Rated 1 out of 5 stars

Two defective chaise lounges.

I purchased two chaise lounges that could not be put together because the hoes were not big enough, And you people wouldn't send me a return label to return them unlessI unloaded this huge box again and take a picture. I waited weeks and weeks other from you and you did not send the label, I still have not gotten the label. I purchased these to see if they would work form Fathers new resort of 500 people and wanted you to be our regular go to for patio furniture. The treatment we got with just this was deplorable. It is still sitting here in my home awaiting a label. This is all your fault and while Amazon has placed a black mark against you, if you do not send the label this week I will report you to the better business bureau.

September 29, 2017
Unprompted review
Rated 3 out of 5 stars

The product did not do what I was led …

The product did not do what I was led to believe from the reviews. In hind site the review that led me to believe an office chair had forward tilt was a review copied to many other office chairs and not specifically for the chair I purchased. When delivered it was left out in the rain.

September 29, 2017
Unprompted review
Rated 4 out of 5 stars

Item was on back order but came earlier …

Item was on back order but came earlier than expected. Cabinet is slightly flimsy but works great so far. I would order again. Great customer service. I am very pleased. Thank you.

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Super

Very good experience with this supplier and delivered the furniture to our expectations well. Excellent service.

September 29, 2017
Unprompted review
Rated 4 out of 5 stars

Quick sales service and quick initial …

Quick sales service and quick initial response from customer service. Follow up from CS for the refund was quite slow. We were asked to donate the product to a local charity, which ch we greatly appreciate. Ultimately, all worked out very well with just a hiccup in the refund process.

September 29, 2017
Unprompted review
Rated 4 out of 5 stars

Great purchase

Purchased 3 units for our offices in a fairly tight space. They worked out Great!! Desks and walls look very professional.

September 29, 2017
Unprompted review

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