Czech Airlines Reviews 

I booked a flight with Czech Airlines through a travel agency and my flight got cancelled. Czech Airlines refused to rebook or refund me since I booked my flight through a 3rd party. However, by stating my passenger rights and referring to EU travel directives, Czech Airlines rebooked me to another flight free of charge. If you have no trouble with flight cancellations, etc., then Czech Airlines is a great company!

Still no refund, 6!!! months after the flight got cancelled by Czech Airlines!
I will NEVER book anything with them, ever again!

This company after many contact by emails by phone (more than 30 contacts) have no respect of european laws even more than less for her clients.
They moved my flight in the way that i can't go back the same day to my country. In june they allways told me that my request is in the queue . After 3 months , nothing happened, no reimbursement, no check, no sign of life. FORGET nowadays this company. After that don't be surprised that companies are in compulsory liquidation . Bad bet it is by grabbing the money they must refund , they will lost their own future in the next few years !

Simply put, no reply in three months about cancelled flight from St.Petrsburg to CPH via Prague, for case ECR_104484_CSA.

But luckily Airhelp is now helping with all other issues, and as we know, they will take it to court if necessary. Avoid this airlines until the very end, they don't just take your money, they don't communicate at all. Zero stars.

Miserable company. Very bad Customer services. Paid for a return ticket £132,00 and I was not able to travel because I had COVID 19 symptoms.
CZECH AIRLINE DOESN'T CARE: I asked to change the date of flight for June 2021, however they told me that they don't have on the system any date after March 2021 and they recommended to me pay £61.00 for the first change in March 2021 and later when they have dates after March 2021 on the system to call them again and to pay again £61.00 for second change for flight in June 2021, what make total of £122.00.
Czech Airline don't have any number in England and I had to call them on Czech Number.
I asked to speak with some Manager or Supervisor and they arrogantly refuse to talk with me. CUSTOMER SATISFACTION IS NOT IMPORTANT FOR CZECH AIRLINE. THEY DON'T CARE, JUST POLICY: TAKE CUSTOMERS MONEY AS MORE AS YOU COULD!
REALLY MISERABLE COMPANY. STAY AWAY FROM THEM. I WILL NEVER TRAVEL WITH THEM, AND I WILL TELL ALL MY FRIEND TO NOT BOOK TICKETS WITH CZECH AIRLINE!

Our flight from Nice to Prague was cancelled months ago. We were due to fly on 16 June. I have written letters, emails and filled in online forms for the refund but nothing is happening. The EU law says the refund must be paid within 10 days. This is now months. Flight OK0745. Why this delay. Czech Airlines is giving bad service.

Last year , we booked a returnflight from Brussels to Prague for this year in june. Due to coronavirus, the flight has been cancelled. However, Czech airlines would not give us a restitution and their voucher is only available untill october 2020 !!! We've tried tot contact them several times, because we can't find a new date before october, but never had an answer!!
Really the worst ever

I wanted to file a complaint about our supposed to be travel going to Prague today but apparently we were not able to join the flight as we were hold on the boarding security gate. My partner and I were told that even though we have our UK residency cards and we have Schengen Visa but because we are not British nationals and only hold Philippine passport we cannot travel to Prague for our 5 day holiday trip. Before we book in this trip, taking into consideration the pandemic situation, we did our research and look into both the government sites of UK and Czech Republic travel advisory and both countries clearly state that there are no restrictions to their countries As they are both considered in the green area. And I quote, on the gov.uk official site.. it stated “There are currently no restrictions in place on entering the Czech Republic if you are travelling from the UK”

Likewise, on the Ministry of Interior of the Czech Republic(mvcr.cz) it says that on the
1.Important Notice: “As of July 13th, 2020 it will be possible to travel to CZE without necessity of proving the purpose of the travel when travelling from any country on the list of the countries with a low risk.”

Also, on page 6 pdf file titled
Conditions for entry of persons to the territory of the Czech Republic (valid from 1.7.2020 00:00) in accordance with the Ministry of Health Protective Measure
Page 6 clearly states:
“C.3 Third country citizens with long-term or permanent residence in a green zone
-travel document
PLUS:
Long-term or permanent residence in a green zone EU country:
- long-term or permanent residence permit in an EU country (long-term or short-term visa is not sufficient)
Long-term or permanent residence in a green zone third country:
- permission to enter the Czech territory (visa-free travel, residence permit in another EU state, visa issued by CZ or another EU state)
- PLUS: long-term or permanent residence permit in that country (long-term or short- term visa issued by a third country is not sufficient)”

So following these government advices on their official websites which we read and followed, why on earth we were not allowed to board for our supposed to be travel today going to Prague!? The flight attendant who was checking my passport adviced me not to rely on the government website as she said it is not updated. So if we don’t rely on the website, where do we seek advice then?! I don’t believe that it is not updated as the dates are just been uploaded this July 2020.
It is just very frustrating and disheartening to experience this, such a waste of our time and money when we all have the necessary travel documents on hand but just because our passport is from a third world country even though we are living in the UK since 2015 does not suffice in your end even with a valid Schengen Visa and UK residence permit. This is the only time we get to spend our holiday since we were working non stop as frontline healthcare workers here in London and disappontingly this is what we experienced in return. This is just so unfair when if you are basing things on nationalities and not on the permanent residency the person is situated at the time being!
Refund our flight ticket back!!!

My tickets Stockholm-Praque in March 2020 was cancelled due to Covid-19, and the airline refuse to refund my tickets.
Will never book any flights with Czech Airlines again.

Terrible. The customer service is absent and usless.
I got my flight canceled due to the covid. Between them and the agency I book with nobody is issuing the refund I'm entitled to.
But I will go by legal ways as I want my money back.
After that I will never book with them ever again. It is the only company that didn't give any support. Low cost companies were far better.

Mine and my parents' flights were cancelled. They sent us an email of a "slight adjustment" to our flights. They had put us on a flight on a whole other date. I called them. They said I can't get anything from them because I used an agent but their policy is, I will get a refund when they cancel our flights. I called the agent. They said they'll send our money back. Yesterday I got a message due to new Czech Airlines policy, they do not do refunds.
Absolutely disgusting behavior. How can this kind of business be allowed to operate inside EU.

worst airline I ever flew with. My first flight to prague was delayed which made me lose the flight to kefalonia and the option was either to stay in prague for 3 days or buy myself a ticket to Athens and then find another way to kefalonia which I did with my own money.
after that, on my return flight, it delayed again which meant I lost the connection to cph. I had to stay in a hotel overnight to get the next day flight.

They said at the time that they would refund the ticket to athens but I have been waiting for 10 months now and everytime I call their answer is that I have to wait...

After the fact that they charge for almost everything yet they get your ticket canceled without issuing you a refund

I have no answer at all to my request. I filled the form twice in the website, sent you messages in Facebook, I even tried to call you but had no luck to receive assistance. It was a schedule change of my flight Amsterdam - Prague (+10 hours). I can't agree on this change but HAVE NO OPTIONS to receive Voucher or money refund for my flight. I totally understand all the situation but you haven't answered me for a week already. Shame on you

Never gave us respons from them regarding our three delayed luggage.
We had to buy clothes for two children and two adults at 23.00 hours.
We got our luggages three day after.

Booked a return trip to Paris on Czech Airlines. They cancelled the outbound flight from Prague to Paris and have offered no credit voucher, refund or help in getting another flight. The return journey from Paris to Prague is still active, but obviously I can’t fly it if I can’t get to Paris in the first place!

I imagine they will class as a ‘no show’ for the return journey with no reimbursement even though it’s not my fault.

After they cancelled my tickets, they are neither giving me refunds, nor any kind of voucher.
Just because I booked through agent and not on their website.

When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold.

They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it's completely unfair.

The laptop bag fits under the seat so, it's not a matter of space but a trick to scam users.

The ironic part is that I was able to put my laptop bag inside the luggage and they didn't have problems me carrying my laptop and a book inside the plane.

When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It's clear which airline I will fly with next time.

As other have experienced, Czech Airlines did not only change my flight time, but put me on a completely different flight on a different day - so I was to fly home a day earlier. When changing the flight date so suddenly, they should offer re-accommodation or a full refund, but they simply referred to it as "a simple reaccommodation" with no option of help. Furthermore, they still sold tickets from the original flights I was going on, so they might have sold my original tickets to someone else for a higher price. After a month, I still haven't managed to get a reply, and my trip is coming up soon. Horrible customer service, will definitely never use this airline again.

I arrived 2 1/2 hours before my flight. Checked my bag and got a boarding pass. Flight was scheduled to depart at 9:30am. I arrived at the gate at 9am and waited. Saw the display boards and all indicated I was in the correct gate. Then it showed that the flight was delayed until 9:50am. I waited even longer and it was past 10am when I decided to start checking the motioned again, but the flight was no where to be found. Called Czech airlines and they advised that the flight had departed and it was my fault. However they were unable to confirm if the gate changed. They said the next flight would be until 11 hours later. I asked to be booked on it. The customer representative then advised that I would be charged $128, for the missed flight. I advised her I wouldn’t pay for it since it was not my fault. There was no announcement of a gate change, no announcement on the delay nor did they call my name.

I would definitely NOT recommend flying with them. Avoid them at all cost. You might pay a bit more with other airlines such as KLM or Lufthansa, but go through them instead of Czech Airlines. If I could give them a zero I would!