Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
Company replied
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Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
Company replied
We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!
Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... See more
Company replied
I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... See more
Company replied
Business gas and electricity supplier
D-ENERGi Business Complex, United Kingdom
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Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us.
Beware of them !!!

Reply from D-ENERGi
Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.
Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.
Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

Reply from D-ENERGi
Just renewed my contracts with D-Energi who were very easy to deal with.
Prices have gone up,but are more than competitive with other suppliers.
I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.
Can’t wait until the contract runs out, never been so messed about.

Reply from D-ENERGi
Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

Reply from D-ENERGi
Great value and great customer service. Professional and helpful team members. Would recommend D-ENERGI.
Acc no. 45236
No problems with using this company, been with them for about 4 years, always someone on the end of the phone and offer competitive prices.
We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*
We have had out business energy with D-Energy for a few years now. Their great customer service stands out from the competition. Not only are they easy to reach by phone, but they also demonstrated great efficiency in promptly switching us to a more affordable tariff when energy prices dropped. It's great to find a company that values its customers. Thank you to their team for providing a hassle-free and cost-effective service!
IF I COULD GIVE A ZERO RATING I WOULD!
Never informed us of Transportation Cost at 98p a day
Stay clear of this company. Prices are Shocking!!

Reply from D-ENERGi
Our account manager has been excellent, very attentive, always available on the phone should I need to discuss anything and calls back in a timely manner should she not be available. I am happy with the prices they have offered which were the most competitive I could find - better than anything offered on comparison sites. Our account was in credit by around three months usage, I had to request this be returned our account twice which is the reason for the 4* as opposed to 5*

Reply from D-ENERGi
Seamless crossover, regular contact with invoices. Not had any issues

Reply from D-ENERGi
Emma Salter at D-Energi was great when it came to renewing our contract. She was quick at responding to our queries and made the renewal hassle free. Great service.

Reply from D-ENERGi
We have used D-energi for our energy needs for the past 5 years and they have always provided competitive quotes and good service. I would be happy to recommend them.

Reply from D-ENERGi
Been using D energi for a long time.
Very prompt customer service and always helpful.
Highly recommended.

Reply from D-ENERGi
We have been with D-Energi for the past three years, across three sites and have 5 contracts with them. We had no hesitation to renew these contracts when they expired due to the great customer service offered by the entire team. In particular, their Brokerage Team Supervisor, Emma, is very responsive and I felt that we were getting an honest and fair deal, despite the volatile issues within the market. As a small charity, its imperative that we always get the best deal and can work with a company who treats is like individuals, not just a number on a spreadsheet. D-Energi did just this and we are happy to recommend them to anyone. Well done team !!

Reply from D-ENERGi
I have been with D-Energi for a few years now and they have always been the cheapest rate and have good customer service. I would recommend them to other businesses for their energy supply.

Reply from D-ENERGi
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