D-ENERGi Reviews 

348
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Company replied

Rated 5 out of 5 stars

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Rated 1 out of 5 stars

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... See more

Company replied

Rated 5 out of 5 stars

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... See more

Company replied

Company details

  1. Electric Utility Company

Written by the company

Business gas and electricity supplier


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

348 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(348)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never ever listen to D energy agent

Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us.
Beware of them !!!

October 30, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Dear Kumar, please could you confirm your account number so I can investigate this matter for you.
Kind Regards
Joanne
Sales Manager

Rated 4 out of 5 stars

Had a bit of a mix up with meter…

Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.

February 2, 2024
Unprompted review
Rated 3 out of 5 stars

Had a smart meter installed in…

Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

February 1, 2024
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Hi Claire,
Apologies for this, could you let me know your account number so I can check this has been rectified for you.

Rated 5 out of 5 stars

I have been with this company for 6 years

I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Can’t wait until the contract runs out

Can’t wait until the contract runs out, never been so messed about.

October 26, 2023
Unprompted review
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Reply from D-ENERGi

Good morning, if you could provide your account number and I will look in to your query for you and try and fix any issues.

Rated 1 out of 5 stars

Dishonest and delaying refund

Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

August 25, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, Apologies for the late reply. I can see that this full outstanding balance was refunded to you. If you need any further help, please do not hesitate to contact 01612373333. Kind regards, Sarah Ramsay (Customer Services Manager)

Rated 5 out of 5 stars

Great company

We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hassle-free and cost-effective service

We have had out business energy with D-Energy for a few years now. Their great customer service stands out from the competition. Not only are they easy to reach by phone, but they also demonstrated great efficiency in promptly switching us to a more affordable tariff when energy prices dropped. It's great to find a company that values its customers. Thank you to their team for providing a hassle-free and cost-effective service!

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

IF I COULD GIVE A ZERO RATING I WOULD

IF I COULD GIVE A ZERO RATING I WOULD!
Never informed us of Transportation Cost at 98p a day
Stay clear of this company. Prices are Shocking!!

July 24, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good Afternoon Carol,
So we can locate your account and try to resolve your complaint please could you call in with your details to 0161 667 5862 as that would help us with your query.
Kind Regards Emma

Rated 4 out of 5 stars

Our account manager has been excellent

Our account manager has been excellent, very attentive, always available on the phone should I need to discuss anything and calls back in a timely manner should she not be available. I am happy with the prices they have offered which were the most competitive I could find - better than anything offered on comparison sites. Our account was in credit by around three months usage, I had to request this be returned our account twice which is the reason for the 4* as opposed to 5*

May 23, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 4 star review. I have fed back to the billing team regarding the credit and turnaround time.
Kind Regards D-ENERGi Customer Services

Rated 4 out of 5 stars

Seamless crossover

Seamless crossover, regular contact with invoices. Not had any issues

May 3, 2023
Unprompted review
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Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Rated 5 out of 5 stars

Excellent Service

Emma Salter at D-Energi was great when it came to renewing our contract. She was quick at responding to our queries and made the renewal hassle free. Great service.

April 19, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Rated 5 out of 5 stars

Good service and competitive quotes

We have used D-energi for our energy needs for the past 5 years and they have always provided competitive quotes and good service. I would be happy to recommend them.

May 6, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Rated 5 out of 5 stars

Been using D energi for a long time

Been using D energi for a long time.
Very prompt customer service and always helpful.
Highly recommended.

May 16, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Rated 5 out of 5 stars

A great company to work with ! A++++

We have been with D-Energi for the past three years, across three sites and have 5 contracts with them. We had no hesitation to renew these contracts when they expired due to the great customer service offered by the entire team. In particular, their Brokerage Team Supervisor, Emma, is very responsive and I felt that we were getting an honest and fair deal, despite the volatile issues within the market. As a small charity, its imperative that we always get the best deal and can work with a company who treats is like individuals, not just a number on a spreadsheet. D-Energi did just this and we are happy to recommend them to anyone. Well done team !!

May 16, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Rated 5 out of 5 stars

I have been with D-Energi for a few…

I have been with D-Energi for a few years now and they have always been the cheapest rate and have good customer service. I would recommend them to other businesses for their energy supply.

May 16, 2023
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

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