D-ENERGi Reviews 

348
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Company replied

Rated 5 out of 5 stars

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Rated 1 out of 5 stars

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... See more

Company replied

Rated 5 out of 5 stars

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... See more

Company replied

Company details

  1. Electric Utility Company

Written by the company

Business gas and electricity supplier


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

348 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(348)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service

I was with D-energi for 3 years and always received a great service from them, specially through lockdown.

March 25, 2021
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Thank you Sonia for taking the time to update your review, we appreciate how busy our customers can be. Wishing you a lovely weekend. D-ENERGi team

Rated 5 out of 5 stars

Excellent Service

I have been with this company for over 12 months and I have just renewed again as i was coming to the end of my contract, I have been dealing with Emma who has been exceptional, no hard sell, very easy to speak to and the communications via phone and email with agreeing a new contract was simple, clear and easy.
We all know there a lot of suppliers out there but I would highly suggest you give these guys the chance.

February 1, 2021
Unprompted review
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Reply from D-ENERGi

Good Afternoon Pete, thank you for leaving such a kind review. I am glad you have felt that i am easy to speak to, i don't believe in hard sell i just believe in getting you the best price available for your meter which has been done. Your custom has been very much appreciated, thank you for deciding to stay with D-energi. Any questions or queries please feel free to email or call me, Kind Regards Emma Salter

Rated 5 out of 5 stars

A valuable business partner

We have found D-ENERGi to be a valuable business partner to our company. Their communications have been first rate and their billing clear and concise. We would strongly recommend for other small and medium sized companies who want their gas/electric supply to be handled with little fuss and bother.

February 1, 2021
Unprompted review
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Reply from D-ENERGi

Good Morning Gary, Thank you for leaving such a kind review. We are happy to hear that you value our service and we will continue to assist you with any of your requests or questions. As we are a small independent company we like to help other small/ medium customers get the best value for money. Please continue to report to your account manager Emma Salter, Kind Regards Customer services.

Rated 5 out of 5 stars

Well run

Well run, efficient and helpful company! Smooth transfer of all 11 schools in our multi-academy trust to D-Energi. Any problems or queries were resolved really quickly. Competitive pricing has meant we also get good value for money.

January 28, 2021
Unprompted review
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Reply from D-ENERGi

Good Morning Mrs Hawthrone, thank you for such a pleasant review, pleased you have had a smooth transfer and experience with us. We hope that you continue to enjoy your experience with D-energi, please continue reporting to your account manger Hena Ahmed if you have any queries or questions. thank you for your custom, i hope you have a lovely day! Kind Regards

Rated 5 out of 5 stars

Fantastic experience

Been with DEnergi for the past 3 yrs, previously on an annual price review account Lee was great in matching the lowest quotes. Renewed now for 3 yrs and lowest price was matched with credit added for loyalty. Can’t fault DEnergi on anything and they’ve never employed pushy sales tactics like other companies and brokers who try and force you to make an on the spot decision when quoting tariffs. Both Emma and Lee have been great. I would recommend to anyone based on my personal experience.

December 16, 2020
Unprompted review
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Reply from D-ENERGi

Good morning Sajjed thank you for leaving such a lovely review we are glad you have enjoyed your experience with D-energi up to now. Its always heart warming to receive positive feedback. Please continue to report to Emma you account manager. thank you again and have a lovely day.

Rated 5 out of 5 stars

Another great year with D-Energi

Another great year with D-Energi. We put through a number of other premises energy supply with D-Energi and Emma was excellent in providing a prompt and competitive quote. We also renewed all our existing supplies with D-Energi. Life has become so much easier now that most of our sites are with them on a single renewal date - no more worrying about missing the notification date! Emma sends timely reminders which is very helpful.

December 10, 2020
Unprompted review
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Reply from D-ENERGi

Good afternoon Vinesh, thank you very much for leaving your review regarding your service that you have experienced with D-Energi it is much appreciated, we hope that you continue to enjoy your experience with ourselves. Please continue to report to Emma your account manager if you have any queries and she will do all she can to assist you. Have a lovely evening :) thank you

Rated 5 out of 5 stars

Good Customer Service

Jasmine helped me sort out my contract and listened to my concerns. Impressed by how they dealt with the issue i had and resolved it very efficiently

October 7, 2020
Unprompted review
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Reply from D-ENERGi

Thank you so much Mr Popat for leaving us such great feedback. Appreciate how busy our customers can be. Please do not hesitate to get in touch with me if you have any further questions or concerns. Hopefully they will not be any! Kind Regards Jasmine. D-ENERGi customer services.

Rated 4 out of 5 stars

A helpful company

D-Energi were helpful in sorting out a supply pricing problem that occurred while our staff who dealt with electricity supply were furloughed and weren't able to renew the contract in time. I would recommend them. We currently have 4 contracts with them.

October 2, 2020
Unprompted review
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Reply from D-ENERGi

Thank you Mr Patience. Really appreciate the time you took to update the review. You have my contact details if you have any issues please do not hesitate to get in touch. Kind regards customer service director.

Rated 1 out of 5 stars

Scam

Scam, signed up a 3 year fix contract for them to jack up the prices each year automatically. Hena provided a quote on email and informed us our annual cost only then to go ahead and add 98p transportation cost. Not mentioned in the email or over the phone saved the call recording. Sending a letter to CEO first thing in the morning.

October 1, 2020
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

We are delighted that you have decided to stay with us and we have resolved your concerns. Mr Motiani we would be extremely grateful if you could kindly update your review to reflect the actions we have taken when you get a moment. Kind Regards Emma at customer services

Rated 5 out of 5 stars

been with d-energi 1st year of 2 year…

been with d-energi 1st year of 2 year fixed contract no annual statement. now find out not fixed price contract put standing charge up 96p per day willing to bring it down if we sign for further year. WE WILL TAKE THE HIT AND GET OUT WHILE WE CAN. JUST ANOTHER ENERGY CONSULTANCY WITH SMALL PRINT. BEWARE OF THIS COMPANY
D energy came back after this review still charging the same rates but have reduced our annual charge by £375.60 because they had made a mistake on our calculations. We are still not extending our contract. Trust them even less now looks like they would have ripped us off for even more if we hadn’t complained.

Just a follow up on our dealings with D Energy
We were contacted By Zico of D Energy (a senior executive) who was very apologetic and has gone above and beyond to rectify our situation. unfortunately his staff didn't have the same commitment to customer satisfaction.
We would like to thank Zico for his intervention and commitment to monitor our account, are now more than satisfied with the out come

October 1, 2020
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Thank you for your review. We do take customer service very seriously and so to help us investigate this, please could you provide your account number to our customer services team? Please contact us by email on customerservices@d-energi.com or by phone on 0161 237 3333.


Kind regards,
The D-ENERGi Team

Rated 5 out of 5 stars

I switched to D-ENERGi and couldn’t be…

I switched to D-ENERGi and couldn’t be happier!! Great prices and a great customer service team they couldn’t of been more helpful. I’m so happy with there service I’m looking to switching my business to them too!!

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

We are using electricity and gas...

We are using electricity and gas, and in these 9 months we have been very happy with the prices and the service. If everything continues this well until the end of the first year surely we will hire water too.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied

I am satisfied with the price, I had no problems with the service. Overall a good provider at a decent price for the service. We only use electricity, but I think we also offer gas.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great!

Easy switch to D-ENERGi and fast reply with my quote. They deliver an excellent service and have good customer support.

July 25, 2020
Unprompted review
Rated 5 out of 5 stars

I did a quote on the website a few…

I did a quote on the website a few weeks ago and it came back very quickly and was so much cheaper then my then current provider. I found the switching process very easy to do and so thankful i did. They came and replaced my old meter without any hassle. great customer service and i'm saving a whole lot of money now I'm not with the big six!.

July 25, 2020
Unprompted review

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