I ordered a 510 Thread ION battery on 2/13/25. Item showed stock on website, they took my payment but I never received my order. There is no response from them through email, text, phone or social me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had THE WORST experience with dabix auto draw, I bought from Vmod👎🏾 STRAIGHT TRASH, sales rep is even worse been over a month the said they would replace it. Guess what never did please if you va... See more
They shipped batteries that needed a full four hour charge before using. The literature says nothing about this. I thought I had been shipped a broken one. When I complained the response w... See more
Company replied
This honey straw works great but was hard to get the temp right and also cools down very fast, if you are using heat up till slightly red tip and then wait about 10-15 seconds then use. This produ... See more
Company details
Written by the company
At Dabix Labs, our commitment is to provide high quality batteries and accessories at the most competitive prices online. We strive to offer the best customer service, for a no-hassle purchasing experience. We back all of our products with a Lifetime Warranty - something that very few companies in the industry offer. We stand behind the quality of our products and guarantee the functionality of every item we sell!
Contact info
United States
- info@dabix.com
- www.dabix.com
1.3
Bad
502 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Awesome product and exceptional…
Awesome product and exceptional shipping !!!
October 6, 2019
Unprompted review
Great low voltage batteries
October 4, 2019
Unprompted review
Fast and secure
October 4, 2019
Unprompted review
Great..the free stick is amazing
Great..the free stick is amazing
Shipped in an hour got two days later
October 3, 2019
Unprompted review
AMAZING
I am so happy with my Dabix Stinger 2. It’s cute, compact, and holds a charge for forever. I love the adapters that make your cartridges magnetic. ALL of my cartridges fit in this thing with the adapters, and that’s saying something, because I have a lot. I am a loyal Dabix customer now.
October 3, 2019
Unprompted review
Lost Package but Good Customer Service
Never received the item I ordered but the customer support has been excellent. There was confusion with the shipping address on my end and with USPS but the support staff has promised to send a replacement of the item I ordered.
October 2, 2019
Unprompted review
Reply from Dabix Labs
Hello Emily,
I regret to hear that you haven't received your package
I see that two of our representatives has tried to contact you and we haven't heard from you.
We hope to hear from you at the earliest convenience. Thank you!
Fast delivery and looks great and…
Fast delivery and looks great and works great too.
October 1, 2019
Unprompted review
Hi I sent a message last week that the…
Hi I sent a message last week that the pen will not charge. The light on the pen is always flashing red..always! It is NOT working. Please tell me how to return for a new one.
September 30, 2019
Unprompted review
Reply from Dabix Labs
Hello Donna,
I regret to hear that you received a defective unit. All of our Dabix Labs products to have a whole life time warranty.
I will create a ticket for you regarding your warranty.
We hope to hear from you soon. Thank you!
Reply from Dabix Labs
Hello Kelly,
I regret to hear that you have not received your package.
I see that one of our representatives has email you regarding this issue.
We have successfully assisted you with filling a missing mail claim with USPS.
One of our representatives will be with your shortly.
Thank you!
Cute but it doesn't hold a charge at…
Cute but it doesn't hold a charge at all, I'll be returning it asap. After a few days still no refund issued or problem resolution.
Order number 6339
Date 9/22/2019
User 2308520247365
September 30, 2019
Unprompted review
Reply from Dabix Labs
Hello Tiffany,
I regret to hear that you received a defective unit. All of our Dabix Labs products to have a whole life time warranty.
I seem not to find your order. I will create a ticket for you. Please email us back with the full name and email address the order was placed under.
We hope to hear from you soon. Thank you!
Didn't receive what was pictured
Didn't receive what was pictured. I recived what I ordered kind of but I did not get the peace to go over the glass pipe to cover it with a peace if wood like the picture days so I can't even hide it
September 30, 2019
Unprompted review
Great customer support
Great product. Had a shipping issue and they resolved it quickly.
September 29, 2019
Unprompted review
The first ones to work for me,very…
The first ones to work for me,very pleased
September 29, 2019
Unprompted review
I bought the 510 Thread Autodraw…
I bought the 510 Thread Autodraw Battery and I love it. It's a great device and super easy to use. 2 day shipping on time. Thank you!
September 28, 2019
Unprompted review
Good product and worked as expected
Good product and worked as expected. However faster shipping options is something you may want to consider
September 28, 2019
Unprompted review
Not happy spending 90 summing bucks for…
Not happy spending 90 summing bucks for 3 vape pens and only have 1 work. Also when I got my order I only received 2 and 1 don t work... not happy with the buttonless vape pen.
September 27, 2019
Unprompted review
Reply from Dabix Labs
Hello,
I regret to hear that your are experiencing difficulties with your order. I see that one of our representatives has contacted you regarding this issue.
We hope to hear back from you soon.
Thank you!
Customer Service to the rescue
So, during a sales event I bought two Dabix Labs Stinger2 batteries. Neither worked, and I left a review relating same. The customer service team contacted me and offered to replace, refund or store credit the inoperable one. By this time one had begun working perfectly (perhaps user error 😅) but I took them up on the replacement. I’LL BE SHOPPING HERE for the foreseeable future! Thanks again to the outstanding customer service team for not making me feel some type of way about this experience!
LC
September 23, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.