dacemotorgroup.co.uk - Dace German Car Centre Reviews 

221
TrustScore 4.5 out of 5

4.7

309 Manchester Road, SK45EA STOCKPORT, GB


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Rated 5 out of 5 stars

I had a lovely experience buying my new car from these guys. Everything was so smoothly arranged. I was professionally looked after by Ryan, who went above and beyond to make sure I left very happy in... See more

Rated 5 out of 5 stars

A really refreshing experience doing business with Jon Bibby at Dace. No hard sell and no attitude. Jon kept me updated throughout the sale process and Dace were proactive in fixing some of the cars i... See more

Rated 5 out of 5 stars

I recently part exchanged my car with Dace after having my first finance with them 2 years ago. I dealt with Ryan. He was very experienced and helped me a lot to find something within my budget he w... See more

Rated 5 out of 5 stars

Ryan was absolutely brilliant, he got us sorted with with exactly what we wanted , it was not eat either, he was too notch, he spent hours making sure everything got sorted and we walked away super... See more



Contact info

  • 309 Manchester Road, SK45EA, STOCKPORT, United Kingdom

  • 1614424360

4.7

Excellent

TrustScore 4.5 out of 5

221 reviews

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4.7

All reviews

(221)

488 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deal!

I had a fantastic experience at Dace German Car Centre. Adam was very attentive to detail and responsive! I am happy with the car and the deal I got from Dace Motors.

September 11, 2024
Rated 5 out of 5 stars

Excellent service

Friendly knowledgeable service with no hard sell. Felt comfortable throughout the purchase and my mercedes c class was prepared to a high standard for my collection. Very happy and would recommend.

September 4, 2024
Rated 1 out of 5 stars

I had a very bad experience with this…

I had a very bad experience with this company. I bought a car from them, I came home and noticed that it had 3 defects, I wrote to them and told them that I don't want that car, and according to the law I have 14 days to return it, they told me to contact the warranty, but about what is the warranty for the car, only from them, the car is already bad, as I understood, they do the MOT poorly, because otherwise you would be see troubles. And now they just ignore me,be careful people with them.

August 31, 2024
Unprompted review
dacemotorgroup.co.uk - Dace German Car Centre logo

Reply from dacemotorgroup.co.uk - Dace German Car Centre

Many thanks for taking the time to leave a review for Dace German Centre. We do pride ourselves on selling used cars and preparing them to a high standard. I am a little surprised to see from the view you noticed three defects to the car. I have tried to look into where we may have gone wrong but unfortunately, I cannot locate your details on our system with only having the name Darius, Please feel free to contact myself at the office
Many Thanks, Jake Dean, Business Manager. 0161 442 4360

Rated 5 out of 5 stars

Fantastic Customer Service

Incredibly friendly and helpful team at the German Car Centre, both Jake and Adam are really friendly in there approach taking time to listen and advise according to my requirements. As a returning customer I cannot recommend Dace more highly, fantastic customer service.

August 25, 2024
Rated 5 out of 5 stars

Top class.

Immaculate vehicles, top notch service. Callum knew we were coming to view a BMW with very short notice, the car had just been washed as we arrived ready for a test drive. Top class. Needless to say we bought it.

August 9, 2024
Rated 1 out of 5 stars

Lack of transparency and poor communication

On Sunday, I had placed my deposit on a car, went for a view and test drive and agreed the purchase pending some work to remove scratches on the wing panel. I had received a call the following Monday informing me that the work on the vehicle was complete and it was ready to collect from Tuesday onwards so we agreed that the I would collect the car later that week. On Friday, I call to confirm my time of arrival only to learn that DACE will no longer sell the vehicle as they do not have documented the full service history. At not one point through the process had they informed me that they were awaiting this and that it was critical to the sale of the car. Furthermore, I had to call to find out rather than being told when I was there in person or in my call on Tuesday. Misled through the process so overall a terrible experience and service. If they cant even get this right, cant see why I would trust them to purchase a vehicle from. Wouldn't buy from and wouldn't recommend.

July 19, 2024
Unprompted review
dacemotorgroup.co.uk - Dace German Car Centre logo

Reply from dacemotorgroup.co.uk - Dace German Car Centre

Thank you for taking the time to leave a review. Firstly, I would like to apologise for lack of communication and inconvenience we may have cause to you and your family. With the company selling over 700 cars a month sometimes we can make mistakes, When we purchased the car we was informed the paper work was up to date and this was not the case and we chose not to sell the car and return the vehicle to the supplying dealer. I can reassure you we have made changes since the issue and corrected our mistakes.
Many Thanks, Jake Dean, Business Manager. 0161 442 4360

Rated 5 out of 5 stars

Fantastic place to buy a used car…

I have bought a xj jaguar from dace motor Ltd Adam the sales manager was very helpful he is very knowledgeable he does not put any pressure on you to buy gives you the keys and leaves you to have a good look round the car when you are ready he takes you out for a drive all the staff was fantastic I would highly recommend this garage to anybody wanting to buy a used car thanks Adam and all the staff

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Bag of spanners

Bought a mercedes from dace a few years ago which was great so went back again and bought another one, bad mistake!! Had a look around the car which looked fine apart from the alloys which they agreed to sort out, so after 3 weeks, yeah 3 weeks! The car was ready to collect, problems started by the time i drove down the road! Windows didnt work properly, battery light came on, so thought it might need a run down the motorway, anyway the noise from door was loud from 40mph, got the car home and checked the car out for more faults, drivers door not lined up, boot needs a good slam, radio has a mind of its own, all the little compartments dont open and close as they should, so gave them a call the same day and was told to drop it of, when colleted the car the windows was fixed and worked as they should, but the noise was still there, they said the battery was fine, so dropped it of again, then picked it up again but still the same, i paid for dace,s own warranty with this car only to be told the battery was not covered!! Any way i dropped the car of at the showroom and walked away and got the finace company involved, a few dsys later got a call from dace saying they have put a new battery on it, now the brake pad light is on, what checks are they doing, READ the small print on your warranty, have now got the ombudsman on this, the car is a bag of spanners, do every check if you buy from here!! *******UPDATE 09/09/24 the mercedes has now been back for a 4th time!! and still nothing has been sorted and it was there for 2weeks, the mercedes was £14.200 + FINANCE, £4000 DEPOSIT WAS PAID AND AROUND £3000 IN PAYMENTS UPTO NOW, THEY HAVE SAID THEY WILL BUY IT BACK FOR £10.000 THATS SOME LOSS IN EIGHT MONTHS, THE FAULTS WHERE THERE FROM DAY ONE, HAVE NOW CONTACTED V12 FINANCE TO WIND THE AGREEMENT UP, UPDATE 25/10.24------ HAD TO PHONE RECOVERY LAST WEEK AND WAS TOLD THE BATTERY WAS TO FAULT, DACE PUT A NEW ONE ON A FEW MONTHS AGO, EMAILED THE REPORT OVER TO DACE AND GOT NO RESPONSE, HAVE NOW GOT A CAR SAT ON THE DRIVEWAY WHICH WONT START, TRUST THE BAD REVIEWS THEY ARE TRUE!!!!!!!!UPDATE THE CAR HAS NOW BEEN INSPECTED AGAIN FROM THEN FINANCE COMPANY AND NOW WAITING FOR THE OUTCOME!!

December 18, 2023
Unprompted review
dacemotorgroup.co.uk - Dace German Car Centre logo

Reply from dacemotorgroup.co.uk - Dace German Car Centre

Many thanks for your review. I’m sorry to hear you have had some issues with your new vehicle.
Unfortunately, I can’t seem to find you on our system.
Could you please give me a call on the number below to discuss the matter.
Many Thanks, Jake Dean, Business Manager. 0161 442 4360

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and helpful the service was outstanding.Stuart was incredible and sort everything for us in very short period of time fantastic

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute worst garage

Absolute worst garage. I am £500 out of pocket because they said they check every car they sell but only do the absolute bare minimum to scrape them through a sub standard inspection.
Obviously not bothered about customers or quality of cars they sell, only interested in lining their own pockets.
Do not trust a word they say I have been lied to on every communication with them.
Save your time and money and go elsewhere!

May 28, 2024
dacemotorgroup.co.uk - Dace German Car Centre logo

Reply from dacemotorgroup.co.uk - Dace German Car Centre

Thank you for your review Ben. We feel it fair for us to add a little more detail in order for your experience to be more accurately explained to a reader though.
You placed a reservation on a camper van we had for sale. You hadn’t purchased or even seen the vehicle, but both parties agreed to a provisional agreement, subject to you being happy with ours when you viewed it and likewise, us being happy with your part exchange, which you’d described as an 8 out of 10. Unfortunately, when you came to see the camper, it’s DPF light came on. This would have been fully attended to by our warranty if it had come on during your initial ownership, but as it was still in our possession, we explained that we would need to attend to the problem before we let you take the vehicle. You were given the option to come back to purchase it once the fault was rectified or to cancel your reservation. You chose to cancel. Your reservation was refunded immediately.
The £500 you refer to losing out on is because you’d paid a £500 deposit on an accessory for the van, which you apparently lost because you then purchased a different coloured camper and required a different colour box for it. This was with a company of your choosing, not connected to ourselves.
We will add that we obviously did not advise you to purchase any accessories for a vehicle you didn’t yet own.
Although it wasn’t discussed or a consideration in your decision not to proceed, it should be added that your vehicle was significantly short of being an 8 out of 10 and had you chosen to purchase our vehicle, we would have had to considerably adjust our provisional valuation which was based on your description.
We wish you well with the van you did purchase, but regrettably, cannot assist you with the deposit you lost out on with your accessory company.

Rated 5 out of 5 stars

The sales representative was very professional

the sales representative was very professional and gave me clear and precise feedback about part exchange and several other questions I asked. Adam also contacted me when he said he would etc , once again a very professional service.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Joe, excellent experience

Absolutely top class service from Joe , we bought a Volvo XC60 after he had helped us test drive quite a few cars. No hard push , excellent knowledge and friendly also got us a fair deal on our trade in. Massively impressed also with the range of cars and great prices, highly recommend

June 27, 2024
Unprompted review

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