DACHSER Reviews 

Not surprised to see so many other bad reviews. Just got my delivery that I've been waiting months for. The driver left the delivery of all my stuff at the side of the road. I begged for help to bring it in before the rain started and was told no. I rang the company to see if I could get it sent back as it's too heavy to lift and they said no. No help, no empathy, and they wouldn't even take back their own delivery crates. Terrible and unkind. I was told there is small print somewhere saying that they can't help with the delivery but I'm yet to find it. If I had been told on the many many times I got in touch with them, I would have arranged for a handyman to be here rather than all of my stuff getting ruined outside.

The worst delivery company I ever had to experience. I am still waiting for my package. Planning delivery appointments with them is untrustworthy, they will cancel them last minute (happened twice already). Who knows when I will get the item delivered and how many days I will need to take off from work to stay home and wait for them to do their job.
Stay away.

Slow delivery period from Europe, the worst communications that one could imagine, unhelpful staff. There is no level of customer service from this company at all.
If 0 stars were available, or even negative, they would receive them.

I was told at least three times that my delivery would arrive today, but it never did.

The first time, the driver said he couldn’t find my address. I offered to give delivery instructions, but he refused and said he would call me back; not surprisingly, he never did.

The next day, I called customer service. They promised to deliver the following Monday and said they would call me in advance. They didn’t call. And when the delivery came, only one of my two packages arrived. The driver said the second one would come the next day.

When I called customer service again to confirm, they told me my delivery hadn’t been loaded onto the truck because there was no space. No one had informed me, no email, no call, nothing. The only way to get any update was to chase them myself.

I honestly don’t understand what kind of company operates like this. On top of everything, one of their customer service agents (a man) was incredibly rude, lazy and had an impatient tone, basically telling me they couldn’t deliver. My advice: if you don’t want to do the job, just quit the job! There are plenty of people here who actually do want to work.

Avoid this company unless you enjoy wasted days and zero accountability.

I have had the unfortunate experience of having two deliveries from Dachser about 12 months apart. Both deliveries were a painful experience with precious little communication and pretty much luck of the draw in terms of days and times that i could expect the delivery.

Absolutely terrible delivery experience. The drivers were completely nonchalant and unhelpful from start to finish. I was left to deal with an extremely heavy package on my own because they refused to even take a few extra steps to place it inside the house. Instead, they just dumped everything right in front of the outside windows without any care or consideration.

To make matters worse, they also refused to take back the wooden pallet the used as a base, leaving me stuck with bulky waste I now have to deal with myself. No effort, no basic courtesy, and zero customer service. I would not recommend this delivery service to anyone.

This is THE ABSOLUTE WORST shipping company I've ever seen in my entire life. BY FAR.

The webpage for tracking your shipment was probably made on 1980 when the internet was invented and never updated ever since.
They marked my delivery as "not possible because there's no place for parking" while there's plenty of places for parking in front of the building for loading and unloading stuff. And no other delivery company has ever had issues with it.

And the cherry on top of their incompetence is that they don't have ANY phone number to report this kind of issues.

They give such a bad experience to the customer that I won't be purchasing anything anymore from a store that uses them as their shipping company. And of course will reach out to the store that sent my stuff through this rubbish company to make a complaint.

This is the first time ever spending time on expressing disappointment over a business but i could not resist the urge to agree with whats been said about this company. I'm astonished that it is possible to provide a service this bad yet stay in business.

They couldn't give me any ETA, then dropped the pallets in front of the door, refusing to bring them inside. Called customer service, when I finally reached someone they were rude and only explained to me how I am wrong to expect any kind of service.

where to start.
have to give 1 star as there is no option for less.
I will give them "0" Stars.
I received an e mail last night asking me to confirm date of delivery. I accept delivery for the following day.
Well, the delivery time frame is between 8:00 am to 4:00 pm (8 HOURS TIME FRAME)
I rang the day of the delivery to confirm that the parcel is coming, I was told that the driver will arrive after lunch (around 2 pm)
Guess what: 3:30 pm, no sign if the driver, rang customer service again and they told me that the driver couldn't reach my destination because truck was to big for the road.
DRIVER NEVER attempted to call, only excuses for not delivering today.
so my parcel will be delivered the next working day. (HOPEFULLY).
What a disgrace.
See what happens next week.

Florin went above and beyond what was necessary to deliver the chair - even though I was quite confusing. A truly excellent delivery service from start to finish - I thouroughly recommend.

It was the worst job I've ever had. They always force you to work over the limit and when you really can't anymore, no one cares. Almost every day you have to drive over 400-500 km. Some drivers drive 200 km, others 500, it depends on how each person gave "gifts" and to whom 😂(yes, gifts are accepted to make it easier to leave)

Unbelievably poor quality of work. They are so lazy, it is unbelievable. They could not deliver a package within Netherlands in 5 days. FIVE.

Dachser SE is the worst shipping company I had to deal with. They do not deliver things according to the scheduled plan. They are not flexible at all. They are not professional. They left a pallet with 150 kg on top of it outside my place, along the street and they delivery guy just disappeared without letting me ask for a help or anything although I helped him downloading the good and bringing them at my place with the forklift!

Disgraceful service. I was charged €165 for delivery of a pallet. Aside from the slow delivery time, they decided to drop it at the neighbouring farm gate, 200 metres away, despite there being plenty of room for the lorry to drive around and ring the bell. I’m currently 8 months pregnant and now have to unpack the pallet and carry each piece of timber up myself.

Not getting things delivered in promised time, and when my order finally arrived I was left with a palette of 200kg on a street that I had to deal with by myself - no help to bring it towards the entrance. The delivery man literally laughed when i asked for help when I said I'm alone to deal with it. Ridiculous, horrible experience.

They simply lie to your face. First they said they had a wrong number, but in the papers it was correct. Then they said I did not pick up my phone, but no one called. They are updating tracking page with "Information: Notification (Contact failed)" I have called them many times and said my phone number and email and address again and again. This is crazy! Avoid at all cost.

The platform where you can track your package delivery is extremely old, making it almost impossible to check the status on your phone. Even when opening that on your laptop, the information is not really relevant as no estimated delivery date is provided, the status gets updated only twice over more than a week, and the translation of the website is incomplete, with many texts still in Spanish.
This company really needs to invest in digitalisation and communication

AFTER NOT TURNING ON MONDAY ans waiting all day ( I ordered in MAy the pallet came half of a table and still waiting ).Good afternoon,



Your mail has been redirected from HO to my desk, so I have opened an investigation into the non-received delivery



I understand from my team that we mailed for a delivery booking on the 29th and 30th, with only a response received at 20.48 on the 30th, unfortunately too late to schedule a delivery for the 31st. We dispatched the shipment for delivery Monday and a notification was sent out when the driver left.



I understand that the driver rang you to inform that he couldn’t locate the property with the address provided, and that we do indeed have the wrong delivery address; They tell me lots of excuses .Extremely disappointing experience. ( yes they did at 948 am even though this is thew 3rd time they come to my house ) .NO ONE ELSE CALL ME AGAIN DURING THE DAY

I placed my order in May, and after seven months, I’m still waiting for the full delivery. There were repeated delays and excuses from both SKLUM and DACHSER, and the shipment arrived incomplete. Communication has been poor, unprofessional, and disrespectful — I waited all day for a delivery that never came, without any notice or apology. This company shows zero accountability and terrible customer service. I would strongly advise others to avoid them.Las time it was 6 weeks . Now every day of delay I will be texting their returns to see how litle they care of their clients .

It's absolutely impossible to coordinate deliveries with this company. The back-end office does one thing and the delivery guys do something else. They either do not call AT ALL before showing up, or they call from foreign numbers that do not match the country of delivery.
Pick another provider if you can.