Fast and efficient, had a small problem during the delivery and they provided immediate and resolving support. The quality of the product is as expected, the instructions for assembling are very clear... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Fast and efficient, had a small problem during the delivery and they provided immediate and resolving support. The quality of the product is as expected, the instructions for assembling are very clear... See more
Company replied
Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Da... See more
Company replied
The delivery guy was rude , refused to park near to the curbe and my husband needed to walk all the furniture ( more than 120kg ) alone by himself. The quality of the MDF is not so satisfying and the... See more
Company replied
😊Finally I could come to the shop in Grostrup today. I was bit sick on the last winter then did online shopping. It happened unordinary thing and I called the customer care after the thing but he mi... See more
Company replied
Written by the company
Vi er et bolighus, som sælger møbler og boliginteriør, og det har vi gjort i mere end 100 år. Daells Bolighus er en dansk- og familieejet møbelforretning med historie tilbage fra Daells Varehus i Nørregade. Vores bolighuse rummer møbler til alle rum i hjemmet, og vi bestræber os altid på at møde vores kunder med ærlige og lave priser på kvalitetsmøbler, som holder til et almindeligt liv med legende børn, snavs og afslapning.
Vi ønsker, at bringe ordentligheden tilbage i bolig- og livsstilsbranchen. Det er blevet uoverskueligt som kunde at gennemskue, hvad en given kvalitet skal koste. Vi vil derfor med vores nye koncept stille os på kundens side og skabe gennemsigtighed i branchen, ved at sige tingene som de er. Den reelle pris for en vare er vigtigere end opdigtede udsalgskampagner, provisionslønnede sælgere eller skuespillet om vilde rabatter. I Daells Bolighus går vi ind for, at du som kunde skal føle dig tryg ved at handle hos os. Derfor har vi faste lave priser på vores sortiment hele året, og droppet tilbud, procentkampagner, sælgerrabatter osv.
I Daells Bolighus finder du et stort udvalg af møbler som senge, sofaer, garderobeskabe, spiseborde og -stole til priser hvor alle kan være med. Vi har også altid mere end 900 lamper på lager. Eller du kan forny boligen med lækkert boliginteriør som puder, vaser, lysestager og meget mere.
Written by the company

på hele vores sortiment

Ejby Industrivej 27, 2600, Glostrup, Denmark
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient, had a small problem during the delivery and they provided immediate and resolving support. The quality of the product is as expected, the instructions for assembling are very clear.

Reply from Daells Bolighus
The customer prioritized service made me feel special. Thanks for your efforts.

Reply from Daells Bolighus
I love the furnitures, acceptable prices for the quality. Dining tables, sofa beds, bed frames. Everything was as I expected. 👍🏻

Reply from Daells Bolighus
Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Danish mobile numbers. But luckily the team was brilliantly switched on and helpful.

Reply from Daells Bolighus
Everything was good, but the edge on the table was harsh.
It would have been great if it would have been smooth or if fine sandpaper would have been included.
One of the screws broke.
Other than that, we are happy.

Reply from Daells Bolighus
We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The correct carpet will be delivered and the wrong one taken away.

Reply from Daells Bolighus
The delivery guy was rude , refused to park near to the curbe and my husband needed to walk all the furniture ( more than 120kg ) alone by himself. The quality of the MDF is not so satisfying and the company need to have a very serious talk with Tvilum who make and pack the “wood”. I understand that is cheap but even like that we deserve quality.

Reply from Daells Bolighus
Wardrobe is of the poorest quality ever and instructions are not adequate for people who don’t assemble furniture as a job as the drawings of the screws and all the relevant details are too small or imprecise.
There was a pice missing so I am not able to use a drawer as I can’t assemble the rail in the wardrobe.
The handles broke already as they can’t be fit firmly, therefore we had to glue them.
Customer service wasn’t really helpful .
I cannot recommend it. First and last time for me.

Reply from Daells Bolighus
Really happy for my sofa
The delivery was nice and early good on time nice guys that delivered very sweet five star no problems at all happy with my product. Will definitely be coming back back again again.

Reply from Daells Bolighus
I bought a sofa there and ask for home delivery and ask the employee if I can have the delivery on certain time he said yes you need to pay this amount I paid and wait for the delivery at the time we agree but they came 3 hours before so I couldn't receive them
Contact the customer service that answered we can't help you you need to pay again if you Want delivery ignoring that it was not my fault
I hope they will take responsibility for their staff faults on the future
Update to answer
Iam not trying to affect your ratings but it’s really frustrating that You are not taking responsibility for your staff mistakes
I asked your employee about the delivery and I assumed that he knows what he is saying customer needs to be able to trust the staff otherwise why they are there

Reply from Daells Bolighus

Reply from Daells Bolighus
I am satisfied with the products I bought from Dælls Bolighus.

Reply from Daells Bolighus
Super good proffetional service from the sellers in the shop and very good and friendly from delivery service

Reply from Daells Bolighus
I not get the correct things and after they say its my foul that i not controll what i get and start yelling. Very bad customer service and and they not even apologize but instead put on me. If somebody read this i will recommended to not buy nothing from them.

Reply from Daells Bolighus
Good cabinet. Takes time to assemble but exactly as per description. Thank you

Reply from Daells Bolighus
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.