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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
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Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been working for Dals as a…

I have been working for Dals as a freelance interpreter over a year. I had all the help I needed from them. They are very professional and friendly at the same time. Thanks especially to Mojdeh and Diana Ene during recruitment process and afterwards. They addressed all my issues promptly.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience working with Andeea- Mihaela during the whole recruitment process. Very professional, attentive and genuinely invested in making the process smooth and easy. Her dedication reflects on her work ethic. Much appreciated!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

I've just joined Dals and my hopes are…

I've just joined Dals and my hopes are high, thinking positive.
The whole recruiting process went smooth and I truly appreciate the help and patience Alexandra has proven.
She is a professional, very understanding and had all the answers to my queries.
I am starting my journey proud to be a part of Dals.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I just joined the company

I just joined the company, no call yet, so all I can say so far is that Lewis Hoyle, the linguist recruiter, was nice and helpful, thank you for that. I see a large diversity of opinions, based on each person's experience, so I don't know what to expect, but at least I try. It will not be the main job, just an extra for start, at least I might get some experience in this field.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just started working with Dals

Just started working with Dals. They have been super professional and understanding. Onboarding was smooth and pleasant, thanks to the prompt and accurate responses
Jenny was simply amazing. She's been really helpful and friendly throughout all the process.
10/10 Experience

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Cool Company

I like working for Dals. I joined last year. My recruiter was Mr. Emanuel Hura. I appreciate his help with the initial administrative tasks. I also appreciate the help of Diana Ene who recently uploaded my Hungarian language qualifications. And also lots of thanks to the booking coordinators, Jose Balde, and many others, who send the bookings.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

amazing job

i had the pleasure to work with the recruiter Veronica Palade, she has been really helpful to me, she made sure that everything was clear and that i had no further questions or requests by answering to all of my concerns, it was a really good experience !!!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company. The service was professional, efficient, and exceeded my expectations. The team was highly responsive and went above and beyond to ensure customer satisfaction. I appreciate their attention to detail and commitment to quality. Overall, I highly recommend them!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

I am happy to be working for DALS

I am happy to be working for DALS. It is a very nice job I feel supported by a great team. And I've been lucky to be contacted by a professional and efficient recruiter such as Alina Soponaru. I enjoying it a great deal. I highly recommend it.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I am having an excellent experience with DALS

I had a fantastic experience working as an interpreter with Dals. While the hiring process was a bit lengthy, it was seamless overall.
This is understandable considering the significant responsibility that comes with being an interpreter.

Working with Dals is just as great as the hiring process. The team is excellent, and the system they have in place is excellent.

I want to give a special mention to the recruiter, Alina Soponaru, who was incredibly professional and guided me every step of the way.

I highly recommend Dals and their team to anyone looking for interpreter opportunities.

January 29, 2025
Unprompted review

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