Dales Cycles Reviews 755

Helpful and friendly team. Also got a higher spec bike, to ensure delivery date was maintained.

I’ve just bought a bike online, the price was great, but unfortunately there was delay in delivery, The sales team were excellent with communication throughout. The bike is now delivered and seems perfect, Thankyou

Got what I ordered in good condition, well packaged and as scheduled - what's not like !!

I ordered gift vouchers online and they arrived two days later.

Great product at a great price, and free delivery. The web-site said 1-2 days delivery but it was 7 days. However, order placed just after New Year which is probably a busy time, and the delay may have been the couriers responsibility.

Great bike. Lube
Fast delivery
Good price

Card arrived next day. Excellent service.

It was simple to order the item on line and it arrived super quick.

Prompt and excellent service. Fitted a few extras. Highly recommended. Best and most knowledgeable in Glasgow 👌👍

We rented a road bike and an E-bike for the Dales ride. Guys lived up to all premises, delivered and picked up our bikes, gave us some good cycling tips. Both bikes shifted well, no flats, all in order. We came from Canada and did not have a vehicle so were dependant on Dales for our trip, well done ! Thanks Dv

Don’t usually leave reviews but I was particularly disappointed in the service I received from Dales Cycles.
Booked my Giant TCR in for a service last month.
Collected the bike after the service, was told speed degreaser and white lightening clean ride lube was used.
The chain was in a terrible state, covered in an oily black paste. Never been degreased and looked like it had been rubbed over with an old oily rag. The gears also weren’t indexed properly and the frame was covered in greasy hand prints.
Back it went and I was told it would be sorted for the next day.
Back into Glasgow the next day to collect and straight away I noticed the chain was as before, not been touched or maybe just rubbed over with a dirtier rag? Gears still not indexed properly and front tyre only had 40psi in it.
Think it’s quite bizarre how anyone can think it’s acceptable to put fresh grease on a chain without firstly cleaning it? Was the chain even inspected for damage/cracks?
So to sum up what I’ve really done is drive into Glasgow 3 times, pay the £54.99 service fee, to then take my bike home and service it myself? But the guy on the desk did say sorry so that’s ok then. 🤣

Road bike shoe T bolt broken. Brought to Dales. They removed the bolt from inside the shoe, and replaced with a new one….. all at very short notice. Quality service from Jonathan and colleagues…..as always!! Thankyou!!

Items arrived in good time, good communication via email from order acceptance and dispatch.

Great service from James in the workshop.

Bike was booked in for a full service on the 07/06/2023 which was it’s first service as the bike is 8 weeks old.

Later on that morning I got a call from Dales to advise my service had been carried out but the bike would require repairs carried out to the sum of just under £300 to replace my drive chain, cassettes front / rear and a new rear wheel.

In absolute shock due to this news I once again informed them I have only had the bike 8 weeks and asked how this all requires replaced after such a short time of having the bike and could any of these repairs be warranty defects? The mechanic on the phone advised me this is due to general wear & tear and while carrying out the chain test there equipment is showing the bike has done over 1,500 miles. I advised them this was not possible as I only do around 10 miles a week on the bike.

I advised them not to carry out this work and I will collect the bike and take it elsewhere to have a second opinion because something doesn’t sound right. As soon as I said this the person on the phone paused then started stuttering and mumbling when asking me to confirm the make / model of bike I dropped off. After I told him this information he told me to forget everything he had said as this was not my bike and in actual fact my bike hadn’t been started yet and they would call in due course.

I don’t understand how they could mix up my bike because when you take your bike to the shop and book it in they attach a unique label to your handlebars with your details. When booking the vehicle in I also asked them to pay close attention to my front and rear wheels as they had a little side to side movement with the rear one being worse than the front, what seems a bit too coincidental is when they called me with the estimate that wasn’t for my bike they quoted me for a rear wheel as in there words “it was pretty much dead in the water”.

Soon after this call I got an email to confirm my service had been carried out with no additional work required.

Later that day I collected my bike and got no apology from any member of staff for what had happened earlier. I also received my bike back with very dirty handlebar grips which were covered in oil ( my grips are bright yellow and are cleaned daily), the front mudguard was also sitting squint and my rear dust cap was missing.

I will not be using this company again for any of my bike needs and have advised others to do the same who were going to book their bike in for work until they heard my experience.

I feel as if they were trying to carry out unnecessary work to my bike and charge me for it then backtrack when I advised I would be taking it elsewhere for a second opinion. Very poor customer service.

Good product purchased, prompt delivery.

Terrible company. Terrible sales team. Awful miserable Scottish way of dealing with customers. No people skills and their bikes are very limited in their range.

They claim the bikes are ready to ride but after purchasing one it came with it's chain unattached and missing nobs on the steering wheel tigtner.

After returning the bike I was told I won't be given a replacement or an alternative and to take my custom elsewhere. All because I complained.

This Krister Sandberg guy that works in sales has been in the job 30 years and thinks he is above everyone. Old fashioned and zero sales etiquette.

DO NOT shop with them. They portray themselves as the John Lewis of bike stores but really there are MUCH better companies out there.

PS: I am trying to verify my review but there is no section to leave my order number. However I shall leave it here: Your Invoice #1000009720 for Order #1000013605

Went to Balfe's Bikes and they are a billion times better, trust me lol

Dalescycles were amazing. I had a fright as a bike came off my Thule carrier when the main clamp failed and the handlebars crashed onto the M9! I was on route to a 3 day cycling holiday near Stirling. Called Jim at Dalea; even although he had a full diary he got together the parts to get the bike running and performed the repair while we waited on Saturday evening so we could make it to our holiday. Thanks you saved the day Jim and the customer service at Dales is amazing. Highly recommend. Ross & Jacqui

Excellent customer service. The team will spend time to find out exactly what you need. Generally they don't have a lot of high end MTB parts and armour etc but they are still my first point of contact for most things bike related.