Dalmatianwindows Reviews 19

Their agent is the rudest man I have ever heard! I inquired about the 50% off sale still advertised on their website. 'I have nothing to do with the website', so no sale, double starting price. When I tell it is not use coming to my property the day after as offered, as I got the same design for £200 less (from a company already used in the past!), I am told that maybe he 'could then learn about doors from me' as theirs are so exceptional quality I am a total ignorant... Not the best way to get new customers in... Am glad I did not fall in the trap now that I discovered the other 'happy customers' reviews on TrustPilot! Can only laugh when told that the difference in price is due to the 'quality' of their oh so wonderful doors. However he indeed did not mention anything about the quality of their joiners :)

Three new windows and doors fitted. Did a great job, efficient and tidy workers. Very happy with the job and would recommend

Can anybody give me a contact number for “after asked “ ?

Absolute shambles. Don’t get involved! First off all we got a phone call one night saying they had lost our back door key and could we go to the house with a spare to lock up. When we got to the house we had just bought there was no one there and our property was left unlocked and unattended. No one took responsibility for this but gave us a bottle of Prosecco to apologize.
We got our new windows and door in early January. Front door fitted perfectly. Windows looked good and then we started getting dampness under the frames of the windows on to our walls. The windows haven’t been sealed properly. Now we have phoned the guarantee phone number and the number is no longer in use. The women we were dealing with no longer works for the company apparently. Don’t know what to do now!

Well where do I start? Let’s start at the ending.....Today I went to the premises of Dalmatian at 2 Rennie Place in East Kilbride. I found a carpark full of cars and signage indicating that Dalmatian were still trading, but I seems not. Although evidence of double glazing production was very evident, a guy called “Ryan” said that a new firm, Home Sealed, had taken over the premises and they had nothing to do with Dalmatian. I have to take them on their word but feel free to visit them and decide for yourself. Anyway I had a small porch fitted back in May last year and straight away we had issues with rain water not draining and water running down the wall where no flashing had been installed. I contacted Jim Cross, who after many cancelled appointments, came out and agreed that the installation was wrong and not fit for purpose. He took sizes and said a new roof design would be ordered straight away and indeed called the office and ordered the material in my presence. Weeks later I was still waiting. To cut a long story short, after several cancelled appointments over months and three different fitters coming to take sizes, I had a date on Thursday, that Allan Thomson confirmed with me. Thursday came and went and surprise surprise no one arrived. I called the office number which was now unavailable. After having conversations with Garry Mann, it became apparent that things were not looking good. I went today in the hope that perhaps my roof unit was sitting there and I could install it myself but I was told by the new occupier that no Dalmatian material had been left there. I have my doubts but I wasn’t prepared to force by them to find out. In short do not touch Dalmatian or whoever they reinvent themselves as, with a barge pole. If I find out who they have set up as I will let you know. Oh and according to their Facebook page I am a happy customer. Let me put the records straight. I AM NOT A HAPPY CUSTOMER. Not sure what to do next as they have presumably went into liquidation?

Ordered a conservatory in February 2019 with the expectation it would be finished early summer. Builder finished Christmas Eve and still outstanding issues. Dalmatian consistently not aswering phones or email and unable to come up with solutions. Told us deliberate lies in order to get the business, not once but several times. Waited for 12 weeks for some of the glazing because they hadn't paid their supplier although we had paid months earlier. Over 150 texts and emails over the period. I'm now told there is no-one in the company dealing with conservatories or with the expertise to sort our leaks and glass panels. Please, don't go through what we went through, don't touch this company with a barge pole. They are the most incompetent company I've ever known I'm in the process of taking legal action against them.

We got all of our windows replaced for our new house in August this year, and are still waiting for finishings to be done. We have contacted Dalmatian throughout this process and each time we were told they will get the problems sorted. Only this week my husband received a text from one of the directors to say someone would be out to fix the brickwork that needs done, guess what no one has arrived. We have gaps in the brickwork of our new window that is letting in cold air, and it is pretty chilly just now. We also have a kitchen window that has not been finished off, with holes in the window frame and bare fixtures on show. We have previously bought from Dalmatian and were very happy with all aspects of their service, but found it totally lacking this time and would not recommend them at all. My husband would carry out the work needed just to get things finished, but we were told that Dalmatian would not honour their guarantee. This said the windows are exactly what I wanted, but the after service/customer service has been rubbish! From Sheila McLaughlin, Uddingston

Had 5 windows fitted great workmanship great price no dramas would recommend the boss is a great & helpful guy which is always a bonus 👍

Took a deposit of £5K and then started messing us around, told us owner was ill and out the country then when he was back into the country he (Gary) go me into his office and said he was ill with his hart but he would make sure I would get my money refunded, he then called his office manager in and said LOL " if anything happens to me make sure you get this refunded".
That was 12 months after we paid the deposit, he then said he had no money but had a good order book for January ( 2 months away ) so could he pay me then, I agreed to help him out but when I contacted the office manager at the end of Jan she said he was gain out the country in Israel in hospital.
I then got my solicitor to contact them and they advised that they had just gone into liquidation, I looked them up on the wed and it said they did this in 2016 and re started and it looks like they have did it again with just a small Chang to their name and a change of director BUT GARY IS STILL THERE FUNNY ENOUGH,
I am going to take them to court so if any of you want to make it a joint effort please get in touch.

Had my composite door and french doors fitted in may 2019 and i am still waiting on this being rectified on numerous occassions i have been told that engineers are coming out to do the repairs and on the day of the engineer coming out i get a call to say the engineer is not turning up also plasterer has still not been in touch and still waiting to be finished door is sticking and sometimes it takes me 5 minutes to get in door shocking after sales quick enough to take money but very slow to repair i would avoid at all costs had call on 26/08 to advise engineer would be out on 27/08 and guess what got call to say engineer phoned in sick theres a shock amatuers

We had all of our windows (x7) and back door replaced by Dalmatian Windows in June 2019. From start to finish we were delighted with the service. Their sales manager, Gary, was never pushy but spent time discussing ideas and options ensuring optimal design for each window. The price was very competitive and the workmanship excellent. The fitters worked tirelessly, diligently and cleaned up after themselves. The new windows and door look amazing and I would have no hesitation in recommending Dalmatian.

Had my windows fitted summer 2016. Salesman was very good straight down to detail as requested (none of the usual nightmare sales pitch that lasts way to long) requested oak wood windowsill on the inside and agreed the price really quickly. Should of new then all was to good to be true. On day of fitting, they turned up with dark wood (apparently mahogany) I’d opted for oak window and sills. Advised them I did not want them but carried on with installation as advised would resolve the issue. HUGE mistake. Even though the paperwork said oak, They told me they didn’t supply oak wood as an option as was to expensive and if I wanted this I’d have to pay the difference, settled for upvc (which are very chunky and ugly) after a long battle and a pitiful £100 discount. Quality is rubbish, I keep thinking the window must be open can here everything outside as if the were open also very draughty. Cheap dodgy handles on them aswell which I have had replaced by another joiner. Mentally exhausting trying to deal with this company, I gave up and will be replacing the windows from a decent company in the near future. Please save yourselves the stress of the nightmare service this company provides. Take care as also seem to change the name of the company too.

I had my extension started on 1st February 2018 today its 16th January 2019 and its still not finished please don't use this company I have a list of complaints today is 24th September 2019 and I'm still waiting for to get my orangery finished I now have a leak but can't get anybody to speak to me DO NOT USE THIS COMPANY

I did not check the reviews before signing up for a new porch with this company, wish I had. I had a porch fitted, I held money back until completion, they cut my gutering and didn't put a stop end on it so it was like a waterfall with the rain, they then fitted a stop end but it is still leaking. I have contacted the company complaint and as everyone else I am being ignored. Terrible customer service and really unacceptable.

If the aurthor of the review below titled “Shoot yourself if you go with this company it would be less painful and quicker “ reads this I would be extremely grateful if you could get in touch with me. We are currently having similar issues to yourself with this company.

Extremely bad experience
Plz dont go for this company at all.
They took a deposit of £1800
And not doing a job
Delaying every day
Not picking my calls or texts
Fully ignoring me
Its really frustating as a customer.
Go somewhere else. But NO TO DALMATION.
Worst company ever.
Today is 12 sep 2018
I put my deposit on 20 aug 2018
And job supposed to be finished at 3 of sep
Today still they are ignoring my call.
Worst sales man with no knowledge at all.

this is an account of my time spent with Dalmatian...you have been WARNED !! this will take some time so sit down:-

Agreed Installation date:- 25th of June

Call on the 22nd of June from Jamie of Dalmatian Windows informing us that the installation would have to be put back to the Tuesday due to the glass not coming into the warehouse

Call on the 25th of June from Jamie of Dalmatian Windows informing us that the installation would have to be put back to the Wednesday due to the glass not coming into the warehouse. We agree that a date can be agreed when the glass actually arrives in the warehouse and not until then.

Call on the 26th of June from Jamie of Dalmatian Windows informing us that the glass is now in and installation would be the next day ie Thursday the 28th.
I ask how long will the install take. I was informed the window would be in place by lunchtime the same day and a plasterer would be in thereafter and finished on the Friday by lunchtime.

Call from Jamie on the Thursday afternoon to inform us that the plasterer wouldn’t be out till Wednesday 4th of July of the following week .

Call from Jamie on the Friday to say he couldn’t get a hold of a plasterer as they are subcontracted and not direct labour and couldn’t therefore give me a finishing date . During that conversation I expressed my concerns over the poor install and lack of closure on the project.

I called Jamie on Monday the 2nd to request that a contracts engineer call round to discuss how to progress the project and see for themselves what had been left to finish. Jamie informed me he was busy but would arrange for an engineer to call round.

Robin from Dalmatian Windows appeared on the Tuesday 3rd to inspect the installation. He expressed his concerns but informed me he was actually a electrician by trade and had taken on the roll of customer service. He agreed there was an issue as to how to fish the work and left assuring me he would take this in hand.

Called in to Dalmatian Windows at 3.15pm on Friday the 6th of July as we had not heard anything back as yet. Met with Jamie who again assured me he was looking into the matter.

The install issues:-

1) The door sill was unsupported and had a gap the full length of the sill from outside to inside the house. If anyone was to stand on the sill it just bent. Moisture could easily travel from the outside to the internal brick and joists causing damp.
2) The rough cast was broken away beyond the finished wall returns
3) There is gap all round the door frame of circa 15mm with only expanding foam filling this gap. Rain can now easily penetrate the house around the entire door opening.
4) The damp proof course from the first floor below the first floor window rests on top inside edge of the door lintel which now means if any moisture forms above the door frame it runs down on to the frame and into the house rather than to the outside.
5) The gap left between the house brick on the internal surface and the door frame is some 65 – 70mm. The original thought of Dalmatian windows was to plaster this up. We refused, as this was not a practical nor fit for purpose solution. We suggest a frame and plasterboard arrangement with minor finishing plaster works thereafter.
6) The internal layer of bricks, at the door sill level were left in place. Some bricks are level with the floor and the others are 10mm higher meaning a door plinth cannot be fitted to cover the gap between the doors and the wooden floor. These bricks should have been knocked away and a threshold rebuilt to suit the new levels of the door sills.

At close of play on the 6th of July we are no further forward with a solution. I have informed Jamie of Dalmatian windows that we require notice of how these remedial works will be dealt with and when, by the close of business on the 13th of July. Thereafter I informed him that I would pass the matter over to my lawyers to recover costs and damages from Dalmatian Windows.

Call on the 9th of July from John Sommerville of Dalmatian Windows informing he will be coming out to see the installation and see what can be done to rectify the install. He arrives 8.30am on the 10th. He is actually not an employee of Dalmatian but a subcontractor. Dalmatian hadn’t informed him of the address as he texted me to find out where he should be going. When he arrived we agree a solution using framing, ply and plasterboard. He states the remedial works will be finished before the end of the week.. He cant start on this day the 10th but will start the 11th if not the 12th

Text later on the 10th at 6.51pm informing me he will be out on Thursday to start the works.

Text on Wednesday the 11th: at 17.02 - asking if he could now start the works on the Friday the 13th. I ask in my reply are you telling me or asking me if this is suitable. The amount of work cannot be completed in a day so once again this is dragging on. I await his reply (currently 20.53). Just finished clearing the room again for the umpteenth time to allow access and again a failure to turn up when agreed.

Text on Thursday the12th at 8.00am moving the date to Monday 16th July. My response at 8.20am is it must happen on Monday, leaving Tuesday to do any finishing works. Awaiting a response.

Monday 16th July builder turns up at 10.00am and works through to 6.00pm The workmanship leaves the project in a suitable and well finished manor ready for the plasterer to come in.

Friday 20th July I call in to Dalmatian to talk to Jamie to arrange for a plasterer. I remind him that the building warrant requires to be submitted when the works are finished. He looks blankly at me and knows nothing about this. As part of the install a warrant is submitted to the local council to enable the works to be carried out. Dalmatian agreed this is part of the project that they handle. This certificate is nothing new and must be sought if cutting or altering an opening in a wall. During my call I ask Jamie to photo copy our agreement / receipt with Dalmatian as they had never issued any paperwork.

Wednesday 25th July. I call in to Dalmatian to ask Jamie if there is any progress in getting a plasterer. He was not available nor was my plasterer nor was my paperwork. I left a message with the secretary that I would call in on Friday and pick up on the paperwork.

Friday 27th. Called in at 11.00am to pick up paper work. Again Jamie was not available nor had he printed of my paperwork nor had anyone bothered to get a plasterer. The Secretary ran off a copy of my paperwork and along with Robin (the “customer service manager” ) agreed to arrange a plasterer. Actually they suggested I get my own plasterer, which I refused to do.

Wednesday 1st of August. I returned to Dalmatian windows and informed the receptionist and Robin that I would be serving then a 7 day notice at the end of this week due to having had no response whatsoever to Fridays call. My intension now is to pursue them through the courts.

7 day notice:-

Dalmatian Home Improvements
2 Rennie Place
College Milton
Glasgow
G74 5HD

2nd August 2018

Re:

Dear Dalmatian Home Improvements,

As you are well aware there is a problem with the work you have done for me. The project remains unfinished with internal plaster work and outside rendering work still to be completed. Furthermore, there is still the matter of the building warrant which you agreed to request and obtain from South Lanarkshire Council included in the purchase price.

The Consumer Rights Act 2015 says that reasonable care and skill must be used whilst working. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.

I ask that you to arrange for a Plasterer / Rough Caster to attend my place of residence and finish the work as required and seek the legal paper work to enable this project to be handed over in a satisfactory manner.

Please contact me as soon as possible to arrange access. You have 7 days in which to complete the works days from the date on this letter.

You are advised that I have started the process of seeking legal advice, hence the 7 day notice. If I do not hear back from you in the time outlined above, I will progress the legal action to the next stage.

It is my intention to seek costs to cover any outstanding works, legal costs incurred and sue for damages and loss of time and earnings in relation to the delays and aggravation you have caused. The work you have carried out to date, will be inspected by a chartered building surveyor and if any of the installation is found to be in any way sub-standard, I will challenge for a full replacement by another reputable company and pursue costs through the courts for this action.

In addition to this letter I have also enclosed for your attention notes taken on every meeting, conversation and telephone call made through this arduous process. In addition all texts between your employees / builders and myself have been documented and recorded. Finally, photographs showing the works at various phases have also been put on record.

I look forward to hearing from you.

Yours sincerely

I ordered a window after few times they changed the appointment finally they did a job but as they brought a wrong frame for around the window they couldn't finish the job! They supposed to come to finish the job as soon as possible as I paid them 85% of total price but they kept me waiting now for six weeks! am just fed up as phoned them every week and they said they would be intouch but never they did!
I can't leave my window like this and going to phone them every week and complain against their company!

We had the windows in our house replaced by Dalmatian Windows last year. Recently one of the inside panes developed a crack. After a brief call to customer services a company employee called round within a couple of days. After taking details and measuring the window, the unit was replaced within one week, no fuss or arguments. Given that we live in quite a remote part of the west of Scotland I would consider this very good service.