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Danbro Umbrella Reviews 

999
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff for providing clear advice, handling various daily queries efficiently, and making interactions remarkably pleasant. People frequently mention that the onboarding process and initial setup procedures are smooth, straightforward, and managed with professional courtesy by everyone involved. Some people were dissatisfied with occasional payment delays, unexpected billing issues, and persistent difficulties reaching support representatives to promptly resolve their urgent concerns. A few reviewers also reported feeling unsupported when dealing with complicated payroll setups, uncommunicative agents, or frustrating administrative errors during their contracts.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Consumers find service to be positive, highlighting impressive speed at processing applications and noting... See more

User experience

Clients share positive opinions on user experience, frequently highlighting that onboarding and registration... See more

Customer service

Customers had positive experiences with customer service, often praising helpful and proactive... See more

Payment

Reviewers highlight ambiguous aspects of payment, as opinions are heavily divided. While some customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I have used an umbrella company and definitely not the last. Danbro was recommend to me from a colleague who raved about them. He was not wrong. Absolutely first class from start to fini... See more

Company replied

Rated 5 out of 5 stars

I worked with Danbro for 3 years and they consistently provided excellent service. Any questions or requests were dealt with professionalism and efficiency. My payments were always on time and co... See more

Company replied

Rated 5 out of 5 stars

I spoke to a woman named Kim and she was extremely helpful with my tax situation. Starting a new job can be confusing when it comes to tax but she made it so much easier to understand whilst being bei... See more

Company replied

Rated 5 out of 5 stars

I have started locum legal work and after some research and personal recommendations I’ve opted for Danbro. My tax affairs are complicated due to more than one source of income. I spoke to Kim... See more

Company replied


Company details

  1. Payroll Service
  2. also in
  3. Tax Advisor

About Danbro Umbrella

Written by the company

Danbro Group Logo

The Danbro Group provide specialist Accountancy, Payroll, Umbrella Company Employment, CIS & Financial Planning Services to Contractors & Businesses across the UK.

Danbro Umbrella

We are the UK’s premier provider of umbrella employment solutions. We combine the freedom & flexibility of contracting with the security & benefits of employment. So, work smarter by reducing your admin, increasing your tax-efficiency, and enjoying exclusive Danbro Rewards.

Danbro Umbrella Illustration Register Online Now

Why Choose Danbro Umbrella?

Written by the company

Simple Pricing.

Competitive Margin.

No Hidden Fees.

Contact info

Register for Danbro Umbrella

It's quick and easy to register for Danbro Umbrella online.

4.4

Excellent

TrustScore 4.5 out of 5

999 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(999)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Danbro really looked after me after my…

Danbro really looked after me after my stroke last year.
I was paid statutory sick pay. (Which l didn't know l was entitled to)
Holiday pay as well, which no other umbrella ever paid me.
Staff always in contact, very professional, especially Billie.
All in all, a great company. Wouldn't hesitate to use them again.

July 24, 2026
Unprompted review
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Zappa,
Many thanks for leaving us a 5 star review! Your kind words mean a lot to us, and we're delighted to hear Billie and her team have been able to provide assistance to you during this difficult period.

Wishing you the best for the future!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

All good,excellent and great.Thanks for…

All good,excellent and great.Thanks for the excellent services

July 24, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi there,
Many thanks for leaving us a 5 star review! Your kind words mean a lot to us, and we're delighted to hear you've found our services excellent.

Kind Regards,
Charlie @ Danbro

Rated 4 out of 5 stars

Good communication and service

Good communication and service. Pay is always prompt.

July 22, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Mrs O'Boyle,
We're glad to hear you've found our communication good and payments are made on time.

We look forward to the opportunity to turn your experience into a 5 star one in the future!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

Lovely lady on phone

Lovely lady on phone , super helpful , made it easy

July 21, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Willis,
Many thanks for leaving us a 5 star review! Your kind words mean a lot to us, and we're delighted to hear our team were friendly and helpful.

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

They got back in touch with me every…

They got back in touch with me every fast and John explained what would be taken out every week and what my expected take home would be

July 21, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Thomas,
Many thanks for leaving us a 5 star review! Your kind words mean a lot to us, and we're delighted to hear John was able to assist.

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional

July 20, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Adeola,
Many thanks for leaving us a 5 star review! Your kind words mean a lot to us, and we're delighted to hear you've found our team friendly and professional.

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

★★★★★

★★★★★

Danbro made the whole onboarding process straightforward and easy to follow. Their emails were clear, the links all worked as expected, and completing the forms was simple from start to finish. Everything was well organised, which made setting up my umbrella company quick and stress-free.

So far, my experience has been excellent. I would definitely rate Danbro 5 stars and would recommend them to anyone looking for a professional and easy-to-use umbrella company service.

July 17, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Thank you for leaving us a review, Anthony.

We're delighted to hear you've found our onboarding process so straightforward, and that your experience with us has been excellent.

Your recommendation means a lot to us, and we look forward to continuing to work with us!

Kind Regards,
Charlie @ Danbro

Rated 1 out of 5 stars

Good afternoon.  I am not sure if I am…

Good afternoon.  I am not sure if I am going to go with danbro as I was told I would have the same benefits that I had with Liquid friday which was being paid on a Wednesday. 
If your company is unable to provide this to me then I think I will have to go with another umbrella company. 

July 8, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Thank you for taking the time to leave a review.

We’re sorry to hear how you feel about your recent experience with Danbro.

To assist us in our enquiries into this matter, we kindly request that you share some additional information, including your email address and any client reference number/s, with our Central Quality Team at your earliest convenience.

You can share this with us by emailing qualityanddevelopment@danbro.co.uk.

All personal information is handled securely and confidentially - for more information, please see the Privacy Policy available on our website.

Kind Regards,
Your Team at Danbro

Rated 5 out of 5 stars

👍good

👍very good amanda helpful

July 8, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Dean,

Thank you for your review. We're delighted to hear that Amanda has been able to assist!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

Great service

Great service

July 8, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Alex,

Thank you for your review, we're glad to hear you've found that our service has been excellent!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Henry,

Thank you for your review, we're glad to hear you've found our processes straightforward!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

Easy process generally

Easy process generally. No further comment.

July 6, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Alexis,

Thank you for your review, we're glad to hear you've found our processes straightforward!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

Just Fantasitc!!

May 8, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Joel,

Thank you for your review, we're glad to hear you've found our level of service to be fantastic!

Kind Regards,
Charlie @ Danbro

Rated 5 out of 5 stars

I contracted with Danbro via an…

I contracted with Danbro via an umbrella to make my life easier for a few months.

The team at Danbro and especially Billie Smithen from customer experience who has gone out of her way to help me a few times a the phone and via email.

I totally recommend Danbro I’ve worked with them on a couple contracts.

July 3, 2026
Unprompted review
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi Alfie,

Thank you for your review. We're so glad to hear Billie and her team have gone above and beyond to support your contracting career!

Kind Regards,
Charlie @ Danbro

Rated 1 out of 5 stars
Danbro Umbrella logo

Reply from Danbro Umbrella

Thank you for taking the time to leave a review.

We’re sorry to hear how you feel about your recent experience with Danbro.

To assist us in our enquiries into this matter, we kindly request that you share some additional information, including your email address and any client reference number/s, with our Central Quality Team at your earliest convenience.

You can share this with us by emailing qualityanddevelopment@danbro.co.uk.

All personal information is handled securely and confidentially - for more information, please see the Privacy Policy available on our website.

Kind Regards,
Your Team at Danbro

Rated 5 out of 5 stars

Excellent so far!

The team have been professional and clearly know their stuff. I feel safe in their hands having joined an umbrella company for the first time and have no reason to believe that won't continue.

June 30, 2026
Danbro Umbrella logo

Reply from Danbro Umbrella

Hi ABS,

Thank you for your review, we're glad to hear you've found our team knowledgeable and feel you're in safe hands!

Kind Regards,
Charlie @ Danbro

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