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Dandara Reviews 

3,032
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,032)

836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were extremely helpful

Staff were extremely helpful, when I visited Birch Park. Jo answered all the questions I had and was very happy with my visit.

June 6, 2026
Unprompted review
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Reply from Dandara

We're delighted to hear our team was helpful and answered all your questions. Thank you for your feedback.

Rated 4 out of 5 stars

Very nice properties

Very nice properties - well finished.
Disappointingly small lounge for a 4 or 5 bed house?
Utility room is tiny and no sink??
I understand the reasoning behind fitting sockets & switches half way up the wall but felt that we would need to position furniture to hide these?
NB. Victoria looked after us very well!

June 6, 2026
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Reply from Dandara

Thank you for visiting and taking the time to leave a review. We're sorry to hear our homes weren't the right fit for you. We appreciate your feedback and wish you all the best in finding your new home.

Rated 5 out of 5 stars

Great staff

I recently visited Birch Park in Braintree and found Jo to be very knowledgable and helpful.
I would highly recommend speaking to Jo if you ever want information on Dandara’s new homes.

June 6, 2026
Unprompted review
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Reply from Dandara

We appreciate you sharing your positive experience with us. We are glad our team provided knowledgeable and helpful assistance.

Rated 5 out of 5 stars

Excellent Experience with Dandara Homes

Excellent Experience with Dandara Homes
I recently moved into my new home with Dandara, and I couldn’t be happier with the entire experience. From start to finish, the team has been absolutely fantastic.
A special thank you to Alanna, Andrea, Liam, and Israel, who have been truly outstanding. Their support, professionalism, and willingness to help made the whole journey smooth and stress-free. They were always available to answer questions, provide guidance, and ensure everything was in place as I settled into my new home.
Their dedication and customer-focused approach really stood out, and it made a big difference during what can often be a challenging process.
I’m very grateful for all their help and would highly recommend Dandara Homes to anyone looking for a new property.

May 27, 2026
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Reply from Dandara

We're so happy to hear you had such an excellent experience with your new home. Thank you for sharing your kind words; our team will be delighted to receive your feedback.

Rated 5 out of 5 stars

Extremely informative.

Easy to communicate with, knowledgeable and helpful regarding all aspects of the house purchasing process.

June 6, 2026
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Reply from Dandara

We're so glad we could assist you throughout your house purchasing journey. Thank you for your kind words.

Rated 5 out of 5 stars

We viewed a large number of new build…

We viewed a large number of new build developments from a range of the ‘bigger’ developers and the quality of the overall Dandara offering was apparent to us immediately.
We have now moved in to the Braeburn Fields site and the whole team have been fantastic, from the friendly, professional Elliot in the sales office who assisted in the snagging as if the home was his own, to the back office legal team, the cleaners, through to Olly the site manager who has such a professional, helpful, can do attitude.
We were aware the site has ongoing development which was a slight concern before moving, it need not be, all the trades are thoughtful, courteous and the attention to leaving the site clean and tidy is impressive.
We would not hesitate to recommend a Dandara new home.

June 6, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear such wonderful feedback about your experience with us and your new home. It's truly rewarding to know our team made such a positive impression. We appreciate you recommending us!

Rated 4 out of 5 stars

Just moved into my new home in the…

Just moved into my new home in the Hazelwood development.
The Dandara sales team especially Andrea have been so friendly, supportive and professional throughout the whole process of my initial enquiry to the closing of the house sale.
Their knowledge and understanding of the process helped me greatly in my decision making and I appreciated them being there whenever I needed questions answering they were more than willing to respond.
Buying a new home can be such a daunting process but I felt I could speak with them and they were more than helpful.
Andrea has an easy, friendly and welcoming manner to the customer and I’m sure is an asset to the sales team.
The communication and follow up care information is thorough and organised and I’m happy with the service that has been delivered.
Customer care with whole team is excellent.
Well done and thank you 😊

May 28, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear about your positive experience with us! It is wonderful to know that our team provided such friendly, supportive, and professional assistance throughout your home-buying journey. We appreciate your kind words and we wish you all the best in your new home.

Rated 5 out of 5 stars

Managing a change of tenancy

Kelly and the team were responsive and efficient in managing our property. Great to be in such safe hands!

June 4, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear our team was responsive and efficient. Thank you for your kind words.

Rated 5 out of 5 stars

Viewing with Kelly @Dandara rentals

I had a recent viewing with Kelly from Dandara rentals of a beautiful apartment. Kelly was on time for the viewing, she was very courteous and friendly. During the viewing I was shown every aspect of the apartment, nothing was missed. Also other areas of the building was show during the viewing. An all round good experience. Thank you Kelly.

May 27, 2026
Unprompted review
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Reply from Dandara

We're so glad to hear you had such a positive viewing experience with our team. We appreciate your kind words.

Rated 5 out of 5 stars

Lovely houses and a great site

I was given a warm welcome at the Birch Park development.
The staff were very friendly helpful and patient.
The site looked lovely with a good selection of houses to choose from.
Chris was especially patient and helpful going through the site plan with us and explaining our options.

May 17, 2026
Unprompted review
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Reply from Dandara

We are delighted to hear you had such a positive experience with our team and found the selection of homes appealing. Thank you for your kind words!

Rated 5 out of 5 stars

Dandara Jersey Lettings Team

Just wanted to say a big thankyou once again to the whole Dandara Jersey Lettings Team for their smooth and professional handling of a change in tenant, including property inspection, sorting maintenance issues, sourcing a new tenant and arranging the security deposit and rent payment. Excellent service !
Gary L

June 3, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear our Lettings Team provided such smooth and professional service. Thank you for your kind words and for recognizing our efforts!

Rated 5 out of 5 stars

Great Experience

Dandara had been extremely helpful in securing a rental property. The estate agent has been responsive and communicative throughout the whole process making each step clear and transparent. I would definitely recommend Dandara to a friend or family member.

June 3, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear that we were extremely helpful in securing your rental property. We appreciate your kind words and recommendation!

Rated 4 out of 5 stars

Renting made easy

My name is caroline ,i have just rented a property with Dandara recently.
I would like to say I had a good experience looking for house as i was listened to given chances to view the house ,I found that to be very kind as i explained my situation and was accommodated for viewing even after missing my first appointment.
I am also grateful to Kelly for explaining everything and responding to my emails.
Am hoping the same goes on till end of my tenancy .
kind regards
Caroline

June 1, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear about your positive experience finding a property with us. We hope your tenancy continues to be a great one!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff - very welcoming - spent quite some time with us answering our many questions.

June 2, 2026
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Reply from Dandara

We are so glad our team was helpful and welcoming. We appreciate your kind words!

Rated 3 out of 5 stars

Didn’t like the finishes on the…

Didn’t like the finishes on the wallyford houses . I would say a cheap range

December 6, 2025
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Reply from Dandara

We're sorry to hear our homes weren't the right fit for you. We appreciate your feedback and wish you all the best in finding your new home.

Rated 5 out of 5 stars

Takeley Development

We’ve been considering your new Takeley development and whilst show homes aren't open yet the help and advice we have received has been really helpful to allow us to plan our move. Thanks Chris and the team.

May 31, 2026
Unprompted review
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Reply from Dandara

We're so glad our team could assist you with planning your move to our new development. We appreciate your kind words!

Rated 5 out of 5 stars

Had a great experience with Kelly

Had a great experience with Kelly — incredibly helpful, knowledgeable, and genuinely kind throughout. Everything was explained clearly, and the whole process felt smooth and stress-free. Very easy to deal with and always responsive. Would highly recommend!

May 29, 2026
Unprompted review
Dandara logo

Reply from Dandara

We're so pleased to hear you had a great experience. Thank you for your wonderful feedback, we truly appreciate it!

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