House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more
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The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more
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The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more
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Company details
About Dandara
Written by the company
Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.
It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.
It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.
Contact info
22-24 Victoria Street, IM1 2LE, Douglas, United Kingdom
- www.dandara.com
4.8
Excellent
3K reviews
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Tracy at Dandara
My partner and I have had the pleasure of meeting Tracy back in January 2026 when we was looking for our first home, she was very helpful and honest with what was best for us. Fast forward 6 months we have finalised on a property with Dandara and are very excited for the future, Thankyou so much Tracy.
June 21, 2026
Unprompted review
Reply from Dandara
We're so happy to hear you had such a positive experience finding your first home with us. We appreciate your kind words and wish you all the best!
Visited Hawthorne Grove and have to say a great experience!
Visited Hawthorne Grove and have to say Ashley was amazing. Super friendly and helpful with showing us around and answering our many questions. Great comms and information was shared when needed. Brilliant service Ashley!
June 20, 2026
Reply from Dandara
We're delighted to hear about your excellent experience and appreciate you sharing such positive feedback with us.
Liisa was very helpful and quick to…
Liisa was very helpful and quick to sort out the issues I was facing with my washing machine. She immediately popped round to trouble shoot the issue and arranged a replacement. Even with issues with the installation of the new machine she was right on top of it to resolve the issue
June 11, 2026
Unprompted review
Reply from Dandara
Thank you for your kind feedback. We're delighted to hear that Lisa was able to resolve the issues quickly. We'll be sure to pass on your comments to her.
We’ve been looking at buying one of the…
We’ve been looking at buying one of the Dandara homes and every interaction we have had with the sales team has been wonderful! Tracy at Petersfield has been so helpful the whole process and can’t thank her enough!
June 19, 2026
Unprompted review
Reply from Dandara
We're so pleased you had such a wonderful experience with our sales team. We appreciate your kind words and are glad we could be so helpful.
Visited à new Dandara site today
Visited à new Dandara site today. Extremely helpful sales manager who explained everything well. We did feel that there were rather too many extras that cropped up in the course of the conversation, such as needing to pay for all floor coverings. We did think that the site was in a good location.
June 19, 2026
Unprompted review
Reply from Dandara
We're pleased to hear you found the Sales Manager helpful and the location appealing. We appreciate your feedback regarding the optional extras.
Fast response from team
Fast response from team. Dealt with Kerry Sinden. Very helpful
June 5, 2026
Unprompted review
Reply from Dandara
We are so happy to hear about your positive experience with us. We appreciate your kind words.
Not happy as we’re not given the right…
Not happy as we’re not given the right information
March 21, 2026
Reply from Dandara
We're sorry to hear this — please get in touch with our Sales team so we can look into this and help resolve your concerns.
I attended an open viewing recently and…
I attended an open viewing recently and had a great experience. The sales team were incredibly welcoming, friendly, and knowledgeable from start to finish. They took the time to answer all questions thoroughly and provided helpful advice without making anyone feel pressured.
The viewing was well organised, and it was clear that the team had a strong understanding of both the property and the local market. Their professionalism, attention to detail, and approachable manner made the whole experience enjoyable and informative.
Overall, excellent service and a genuinely positive experience. I would highly recommend attending a viewing with this team if you’re looking for knowledgeable and helpful property professionals.
June 11, 2026
Unprompted review
Reply from Dandara
We're so pleased to hear you had such a positive experience at our open viewing. It's wonderful to know our team was welcoming and informative, and we appreciate you sharing your kind words.
Buckmore Green
Buckmore Green, a gorgeous place.
Popped in, by chance on Sunday, to the new site at Petersfield. Wow what a lovely site, set in a beautiful area. Tracy was ever so helpful, considering she was so busy. She provided a great explanation on what the plans are, and will be back soon to discuss further the options and availability. You will find Tracy very knowledgeable and friendly.
June 14, 2026
Unprompted review
Reply from Dandara
We are so happy to hear you enjoyed your visit to our new Petersfield site. We look forward to welcoming you back!
We have had excellent customer service…
We have had excellent customer service from Violetta and Will at The Heathers in Hadlow. Nothing has been too much trouble, we have dealt mostly with Violetta who has been very patient and answered all our questions and queries efficiently. We are moving in on the 26 June and are confident all will be a comfortable experience for us, as we know they will be there to help us if needed. Thank you so much Violetta and Will.
Mr & Mrs Reeves
June 17, 2026
Unprompted review
Reply from Dandara
We are so pleased to hear about your excellent experience and the wonderful support you received. Thank you for your kind words.
extremely helpful
Sarah was extremely helpful, and immediately arranged to accompany me on a visit to the two available bungalows.
June 17, 2026
Reply from Dandara
We're happy to hear our team provided such helpful and prompt assistance. We appreciate your kind words.
We have been debating moving areas and…
We have been debating moving areas and came to the Buckner Green site, it is a gorgeous, the team there were so welcoming and full of information and answered all my husbands questions!
June 13, 2026
Unprompted review
Reply from Dandara
We are so happy to hear you enjoyed your visit to Buckner Green! We appreciate your kind words about our team.
We are purchasing a Dandara house in…
We are purchasing a Dandara house in the IOM. When we visited the showhouse we were greeted by a lovely lady called Helen, she was so knowledgeable and no pushy sales chat, left us to look around and answered all our queries.
We had some queries later and dealt with a lovely friendly girl called Lola. Excellent customer service skills, friendly yet very professional. Overall both were a pleasure to deal with, everything going very smoothly no issues at all. First time purchasing a Dandara property and very pleased so far. Thank you both for your help and expertise .
June 17, 2026
Reply from Dandara
We're so pleased to hear about your positive experience with our team. It's wonderful that you found our colleagues knowledgeable and helpful. Thank you for sharing your kind feedback!
Joanne is brilliant
Joanne was so knowledgeable and super helpful when we came into the office to enquire about the Waterside Apartments. She got back to me so fast and answered all questions and queries I had. She is a credit to Dandara :)
June 16, 2026
Reply from Dandara
We're so pleased you had such a positive experience. We appreciate your kind words and are glad our team was so helpful and responsive.
A refund that takes over a month
I cancelled my reservation with Dandara at their Carway site on 11th May 2026 and I am still waiting for my refund of £500.00. Lots of emails sent to be advised that the accountant has been on holiday or out of office. Sorry but I am struggling to understand how a company of this size has one person that is able to action a refund? We are now over 5 weeks down the line and to send another email chasing my refund would be simply painful.
May 11, 2026
Unprompted review
Reply from Dandara
We sincerely regret the delay in processing your refund and understand your frustration. We are actively looking into this matter to ensure a swift resolution.
The whole process of buying and moving…
The whole process of buying and moving in has been outstanding. The entire sales team were very professional and helpful. The build quality is excellent, having purchased 3 new build properties, this is the highest standard by a long way. The very few “snags” have been handled excellently with the team always being very helpful and willing to go the extra mile.
June 2, 2026
Unprompted review
Reply from Dandara
We are so pleased to hear about your outstanding experience with us. It's wonderful that our sales team and build quality exceeded your expectations. Thank you for your kind words!
Reply from Dandara
Thank you for your review!
Really impressed with houses at West…
Really impressed with houses at West Wittering the sales team were very helpful will definitely be going back once sold.
June 13, 2026
Unprompted review
Reply from Dandara
We are so pleased you were impressed with the houses and our sales team. We look forward to your return!
Great experience
We viewed a property with Kelly, who was just fab! Really friendly and welcoming and made the whole experience great.
June 15, 2026
Unprompted review
Reply from Dandara
We're delighted our team made your viewing experience great. Thank you for your kind words!
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