The Danish Pipe Shop Aps. Reviews 168

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Professional and very nice staff. Giving that extra mile. Good packaging and delivery, track & trace. Ordered a Canadian 4109 Dunhill. What a wonderful pipe. Actually I got 2 pipes, one is liqou... See more

Company replied

Rated 5 out of 5 stars

Though they might not be the cheapest retailers around when purchasing online, they're definitely among the nicest people. Not only do they answer e-mails quickly, they also do it in a very human... See more

Company replied

Rated 5 out of 5 stars

We are currently stationed in Kabul, Afghanistan, and they were very helpful and replied within a half hour even on a Sunday. The package arrived on time and was already shipped from the shop the sa... See more

Rated 5 out of 5 stars

I meet danishpipeshop.com for the first time last week. I ordered a Neerup Sandblasted. A review of my experience with them could be written in two words: customer satisfaction. If you nee... See more

Company details

  1. Hobby Store
  2. Fashion Accessories Store
  3. Tobacco Shop

About The Danish Pipe Shop Aps.

Written by the company

More than 5000 pipes on stock! Nørding Pipes (Nörding), Poul Winsløw Pipes, Tao pipes, Tom Eltang pipes, Poul Ilsted, Neerup pipes, Stanwell Pipes, Georg Jensen Pipes, Savinelli Pipes, Peterson Pipes, Meerschaum pipes, Dupont Lighters, Dunhill Lighters, Zippo Lighters, Sarome lighters, Leatherproduct for pipes and tobacco and accessories, pipetools. We also repair pipes and lighters. We have approx. 250 different pipe tobaccos and lots of cigars from Denmark, Cuba, Dominican Republic, Nigaragua etc.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

Perfect service

Perfect service, prompt delivery! If you are in Copenhagen, you have to visit this shop and talk to the owners, they are very helpful and friendly. If you are not, you have to - and you certainly can - rely on their web shop.
My first, but definitely not last purchase, they have a lot of beautiful pipes...

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

perfect

fast and best quality

only the shipping cost too much

January 22, 2012
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Thank you for your kind words. Regarding shipping cost we have chosen a track and trace method which is reliable and fast. Its a not the cheapest but its safe. Your specific shipment was 8-9 Euro and you should compare that to the time consumption, tranport cost, parking cost etc. if you should visit your local pipeshop. We hope you understand and that we see you again.

Rated 5 out of 5 stars

very well

I am very satisfied with the purchase.
Friendly, competent, fast, especially Mr. Arko.
What you see is what you buy.
The site is easy

January 19, 2012
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Thank you. Your kind words are forwarded to Arko,

Rated 5 out of 5 stars

Always give a fantastic service.

Great range of products, some not available here in the UK.
Consistantly give a very high quality service from people who obviously care a great deal.
Even better now paypal available.

January 18, 2012
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Thank you Steve. Sorry it took some time with paypal but now its working and we are improving the shopping basket so you get a better overview in both Euro and Dkr.

Rated 5 out of 5 stars

Delivers the Goods!

I ordered my tobacco online and within 4 days it had arrived. My supply was running low and it was good to receive such a prompt response and service.

January 17, 2012
Unprompted review
Rated 5 out of 5 stars

Fast and precise, as expected

Their brick-and-mortar shop service was excellent when I was there and I've just got an online order fullfilled very fast. Btw, they sell great tobacco that I could not find in Netherlands.

January 8, 2012
Unprompted review
Rated 4 out of 5 stars

Generally, your service is good.

Your;
- choice of pipe models are very good,
- prompt reply and processing is excellent,
- you used to send the parcel by registered mail which was quicker,
- new system for taking the mailing address is in wrong order. It may delay the mailing. It would be better if you would correct it. The post code must be at the end of the address, before the name of the country.
Regards.

January 3, 2012
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Hello Mr. Ersan,

Thank you for taking the time to share your opinion! That means a lot to us.

However, we would like to give an answer to two of your points:

First of all, we do have an option for registered mail. And I can see that the one we shipped to you was registered. Once the package has been shipped there will be a Track & Trace number available if you log on to the webshop. We will make sure that this is more clear in the future!

Secondly, about the postal codes. This is simply a matter of regional differences. In some English speaking contries the postal codes are found after the city name and before the country. But most of the world actually has the postal code before the city name. That is also the case in our part of the world and that's why we use that adress form. So, what seems to be 'wrong order' for you is actually the right way for us.

Once again, thank you very much for sharing your thoughts.

Rated 4 out of 5 stars

everything was very good, except that the prices didn't appear everywhere in euros, so you couldn't know if you are out of budget!

everything was very very good, except that the prices didn't appear everywhere in euros, so you couldn't know if you are out of budget!

December 31, 2011
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Hi, Thanks for your kind words. You are right about the prices and we are aware of its a problem on the total amount and the freight cost and our supplier is trying to find a solution.

Rated 4 out of 5 stars

Good site!

Site is well organized, products of high quality and availability!
I've purchased few items and get them in less than 2 weeks in Saudi Arabia.
Being an international costumer I would love to track my order status when it's shipped!

December 19, 2011
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Hi Mishal,

Thanks for the kind words. Regarding tracking your order you can log on an read the tracking nummber and then follow it. When you received mail numer two from us regarding the order has been shipped the tracking number will be available within approw. 3-12 hours. You can logon under INFO/ORDER STATUS.

Kind regards The Danish Pipe Shop

Rated 4 out of 5 stars

Very quick

New home pages are far better than old ones, but still the surfing between different tobacco labels is too complicated. Particulary when you buy number of different labels.

December 14, 2011
Unprompted review
The Danish Pipe Shop Aps. logo

Reply from The Danish Pipe Shop Aps.

Thank you Jaakko for the kind words. We are still working on how to do it more simple but with around 250 different tobaccos its hard to make it easy. We have thought about having them by each producer but then you have to know quite much about tobacco. An advice could be that you just use the search field in the top right, so when you have an item in the basket just write the next and so on. Hope that it will help.

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