Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service a... See more
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Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... See more
Company replied
I would give a 0 if possible. This company has to either be deliberately deceiving people or hiring people that can't be real. They give generic responses or even make statements that directly contrad... See more
1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said. 2) I boug... See more
Company replied
Company details
Information provided by various external sources
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Contact info
Talmadge Road 330, 08817, Edison, United States
- www.dankstop.com
1.7
Bad
382 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not received my merchandise.
July 25, 2023
Reply from DankStop
Thank you for taking the time to share your experience with us, and we apologize for the inconvenience you've encountered.
We're truly sorry to hear that your package faced a delivery hiccup and was returned to us. We completely understand your frustration, and we want to assure you that we're actively working with the shipping carrier to locate the package as swiftly as possible.
Once the package is back in our hands, we'll be ready to take immediate action – whether that's sending a replacement or issuing a refund, as per your preference.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out. We're committed to ensuring your satisfaction.
Fast shipping and quality products
July 24, 2023
Reply from DankStop
Thanks a million for the 5-star shoutout! Thrilled you loved our speedy shipping and top-notch goodies.
Cheers,
DS Crew
Reply from DankStop
¡Mil gracias for the 5-star love! We're overjoyed your order made it to Colombia sin problemas. 🚀
Hasta la próxima,
DS Crew
My item was a very good price and was…
My item was a very good price and was exactly what I ordered and didn't take forever good job dankstop straight up !
July 26, 2023
Made an order two weeks plus now and…
Made an order two weeks plus now and have still not gotten the order. The tracking for it is not working. Honestly I will not be ordering anything from you again.
July 25, 2023
Reply from DankStop
Thank you for sharing your feedback about your recent experience with us. We apologize for the delay you encountered with your order.
Upon investigating the matter, we discovered that there was a sync error in our system that led to the delay in processing your order. We sincerely regret any inconvenience this may have caused.
As soon as you reached out to us, our team swiftly resolved the issue and immediately sent out your order. We understand the importance of timely deliveries, and we were thrilled to see that your order was delivered on the very same day you left your review.
Your satisfaction is our top priority, and we truly appreciate your understanding and patience during this time. We continuously work to improve our systems to provide the best possible service to our valued customers.
Once again, we apologize for any inconvenience caused, and we are grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing us, and we hope to have the privilege of serving you again in the future.
DO NOT EVER BUY FROM THIS COMPANY..I…
DO NOT EVER BUY FROM THIS COMPANY..I placed an order for 4 pieces of glass..I paid for 1.50 for protection..I received 3 diff packages..2 were in bubble...the other in paper. The last package was a mav sherlock that arrived on day 15...The glass is FUSED TOGETHER making it impossible to get any air thru it at all.
IF YOU CANT DRAW AIR THRU IT YOU CANT DRAW SMOKE!! I contacted customer service after providing details..they responded they wanted more detail so i provided it.
The next email requested i send a "Video" showing the problem.
I explained it would be impossible to see the fused glass due to It being so small...The next email from them stated they needed more evidence to provide for the team.They wont let me return it to check it out from themselves.
i then receive a email from trust pilot stating dankstop wanting more detail about this issue or my review might be taken down.I HAVE PROVIDED THE INFO NEEDED...THE PIPE IS DEFECTIVE DUE TO THE FACTS STATED ABOVE...DONT BUY FROM THIS CLOWN...
July 10, 2023
Unprompted review
Reply from DankStop
Hi there,
Thank you for taking the time to share your feedback with us. We apologize for any frustration you experienced during our initial request for a video showing the defect in the product.
We sincerely appreciate your patience and effort in providing the video demonstration using water, which helped us identify the issue accurately. We have confirmed the defect and are committed to resolving this incident promptly.
Your satisfaction is important to us, and we are dedicated to ensuring a positive resolution based on the available options we have offered you to correct the situation.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and make things right.
To add, we requested a video as we require one for documentation purposes in order for our product team to review. This allows us to provide ideal service as well as investigate the situation and better improve our operations to reduce the occurrence of such an error.
Thank you for choosing us, and we look forward to resolving this matter to your satisfaction.
My second order from Dankstop…
This is second order from Dankstop. 1st order came very quickly, great price, great deal. 2nd order took a little longer (over a week), but still a great deal! We got the $35 Dopezilla kit and it was worth the wait! Will buy again!
July 13, 2023
Unprompted review
Reply from DankStop
Big thanks for the awesome 4/5 star review! 🌟 We're thrilled you're loving the prices and found it worth the wait, even though the second order took a smidge longer. Your patience is truly appreciated.
If you ever need anything or want to chat, we're here and ready to assist. Looking forward to your next order!
Cheers,
DS Crew
Received broken stem with my glass…
Received broken stem with my glass bong; now no customer service. Very disappointed
July 13, 2023
Unprompted review
Reply from DankStop
Hi David,
We're sorry to hear that your package arrived partially damaged. We take extensive precautions to ensure the safety of our products, but given the delicate nature of the the items, shipping accidents do occur on occasion.
I'm unable to find a support ticket from you regarding the order. Are you sure you reached out to us using the correct email address: support@dankstop.com
We've reached out to you via email to get this resolved for you ASAP.
Don't worry, we've got your back.
Placed order on June 21 still waiting…
Placed order on June 21 still waiting and have no word when I will receive the rest of my order?
June 24, 2023
Reply from DankStop
Hi Greg,
We're sorry for the delay you are experiencing.
I see that you placed 3 orders with us for 7 items. All items were shipping and delivered in a timely manner except for one. The Large Freezable Galaxy Spoon Pipe was delayed due to a warehouse issue with our supplier. This issue has been resolved and your order has been shipped.
Your should have received an email with the tracking number which you can use to monitor the package.
It takes some time for the tracking to update, but please don't hesitate to reach out to our support team if you have any further questions or concerns.
We hope your day only gets better from here :)
Excellent selection and great prices!
June 24, 2023
So far not getting what this business…
So far not getting what this business has promised to the customer as far as shipment times. Their website states that orders will be sent out the same day if ordered before 2pm. This is day 2 and my order still hasn't been processed for shipping and when I reached out to the company I wasn't given an ETA they just said to "be patient and wait for the shipment confirmation". False advertising so far on the shipment times they need to update the website information if their shipments are delayed. I'm not sure if I could be waiting days or weeks for my order to ship at this point.EDIT: UPDATE July 9th... This company is unreliable not sure if the 5 star reviews are even real after my experience. I was unsatisfied with shipment time so I tried to get refunded after the order didn't move for 4 days.(I was be better off trying to get a piece at a local smoke shop.)They told me through email that they couldn't cancel my unmoved order without putting in a cancellation with their supplier.. again leaving you in limbo and giving minimal information once you've paid..I called my credit card company immediately after this to dispute the transaction and had to get my money back that way. They keep telling customers that there is an "error" causing orders to not be sent out as a scape goat.
July 4, 2023
Unprompted review
Reply from DankStop
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in both shipping and support.
After thoroughly investigating your concerns and assessing our operations, we recognized the need to update our shipping policies. We regret that we were unable to meet our previous "next day shipping" guarantee, and we have since adjusted our information on the website to reflect the new shipping times accurately.
Your satisfaction is of utmost importance to us, and we genuinely appreciate your understanding during this transition. We want to assure you that we are actively working to improve our services and ensure a smoother experience for all our valued customers.
Please accept our apologies for any inconvenience caused. We hope you will consider giving us another opportunity to serve you. We are committed to making your future experiences with us more satisfactory.
We have issued you a refund for your order, we were unaware that you filed a dispute with your bank. It's possible that you received that refund twice in such case.
If there is anything else we can do to assist you, or if you have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and provide the best possible service.
Thank you for choosing us, and we look forward to serving you again.
The product was great
The product was great. Although I need to repurchase because I dropped and broke the jar before I even opened the package ...
July 1, 2023
Awesome all-around experience
Value is great, Sherlock was bigger than expected, great craftsmanship.
June 24, 2023
Deals and prices need more aftermarket…
Deals and prices need more aftermarket puffco glass though because I’ll but those asap
June 24, 2023
Impossible to return an item.
Ordered a piece, then realized it was 2x the price on Dankstop than it was on the manufacturer's site. Requested a cancellation 30 minutes after I placed the order, sending a link to where I found the same product for a lower price. The next day, they said they'd already shipped it and told me there'd be a 15% restocking fee. Called UPS after and they said they hadn't even received the package yet. Terrible service, and would definitely check other places for cheaper prices before ordering anything from them.
EDIT: Tried to return my item by shipping it back to them (unopened, unused) with their own pre-paid label. Guess what? Their own label has the wrong address for their own company and UPS couldn't deliver it, so they shipped it back to me. Opening a card dispute and reporting to the BBB.
June 23, 2023
Unprompted review
Reply from DankStop
We take pride in offering the best prices in the industry. If at any time you find one of our products cheaper somewhere else, let us know and we’ll beat their price by 5%.
We have that price matching guarantee on our website. Please reach out to our support team and add a link to the page where you found the product at a lower price.
We're sorry to hear that we shipped your order out before we were able to cancel it. There are a few steps between the package going out of our warehouse and being accepted by the shipping carrier.
Let us know if there's anything more we can assist you with.
Have a wonderful weekend :)
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