We had an absolutely wonderful experience with Danske Bank, especially thanks to our amazing advisor, Jane Junggren. She was truly the best advisor we could have asked for during our house purcha... See more
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We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
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Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
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Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
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Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
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After 15min i telephone que and I…
After 15min i telephone que and I answer, they click me. Also after 5 years as a trusted client I can say from experience they are always slow on service and overly beurocratic. Be smart, change bank.
January 7, 2026
Unprompted review
Reply from Danske Bank
Hi Smoothie,
I am sorry to hear that you experienced waiting times and technical problems when you contacted us. We are currently receiving more calls than expected, which has unfortunately led to longer waiting times than usual.
If you still have questions, I hope you will try asking our AI assistant in the Mobilebank. It can answer most questions without any waiting time. You are, of course, also always welcome to call us again.
Wishing you a great day.
Kind regards,
Lene
Wrote a simple question in bank app 10…
Wrote a simple question in bank app 10 dec and got auto reply that a reply would be given within 2 days ! Just got a reply 2 jan ....3 weeks later and the reply useless as it simply said "we can do it" but not how. For danes living abroad this is the bank to avoid for sure.
January 3, 2026
Unprompted review
Reply from Danske Bank
Hi Stig,
Thank you for your feedback.
We are truly sorry to read about your experience. We are aware that response times have been longer than expected recently, and we sincerely regret any inconvenience this has caused.
If you have not yet received a satisfactory answer to your question, I encourage you to send an email to kundehenvendelser@danskebank.dk with your contact details and a description of the clarification you need. We will do our best to assist you promptly.
Additionally, you might find it helpful to visit our website at www.danskebank.dk/nemt or use our AI assistant in the mobile bank, where you can get immediate answers to a wide range of questions.
Wishing you a great day.
Best regards, Isabella
Highly satisfied with the recent experience!
My advisor has been very professional and highly supportive.ø during my recent call understand various investment options. He listened to me patiently and advised me with confidence and complete customer focus. Well done Danske Bank in providing a good customer experience!
December 18, 2025
Reply from Danske Bank
Hi Suraj,
Thank you very much for your kind review and 5 stars. We really appreciate it.
I wish you a great day.
Best regards Elisabeth
It’s been over 10 days but didn’t get…
It’s been over 10 days but didn’t get any response from Danske Bank despite they mentioned they do response within 4 business days .
Very poor service and utterly disappointed
December 26, 2025
Unprompted review
Reply from Danske Bank
Hi Ina,
We are currently receiving a high number of enquiries across our channels, along with the bank holidays over Christmas, which has unfortunately resulted in longer response times. My colleagues are doing their best to assist all customers as quickly and efficiently as possible. We are also working on optimising our processes and reducing waiting times to ensure a better experience for our customers.
If you are still in need of assistance, I recommend trying our AI assistant in the mobile bank. It can answer most questions about your daily banking matters. If it cannot help with your enquiry, it will provide you with the option to contact an employee or to book a meeting with an adviser.
Happy New Year.
Kind regards,
Alberte
Reply from Danske Bank
Hi Ravi
Thank you very much for your kind review.
We are very happy to learn that the meeting was efficient, practical and gave you good advice.
Merry Christmas.
Best regards,
Alberte
Reply from Danske Bank
Hi Nicolas
Thank you for your kind review.
We are delighted to learn that the meeting was professional and the explanations were clear. Your feedback is highly appreciated.
Wishing you a merry christmas.
Best regards,
Alberte
I am very disappointed with this bank
I am very disappointed with this bank. I tried to open an online account, but the process was slow and confusing. Every time I tried to move to the next step, something went wrong. I had to repeat the same steps many times, and it was very frustrating.Opening an online bank account should be simple, but this bank made it a stressful experience. I expected better service. I do not feel satisfied and I would not recommend this bank to others.
November 20, 2025
Unprompted review
Reply from Danske Bank
Dear Syful
We are very sorry to hear about your experience with our onboarding solution for new customers. At Danske Bank, we strive to develop innovative solutions that make banking simple, supportive, and convenient for our customers. Based on your feedback, it seems that something has gone wrong in this process.
We would very much like to take closer look at the difficulties you experienced, Therefore I hope, that you will write an email to kundehenvendelser@danskebank.dk with your contact information along with a detailed description of the issues you have faced. Then we will investigate I further.
Best regards from Catrine
Unacceptable Support Wait Times
Never had longer wait times for support in my life. Call got dropped(my connection was fine) and nobody tried to call back.
December 15, 2025
Unprompted review
Reply from Danske Bank
Hi Emily,
We are sorry to learn that you experienced a long waiting time when you needed our assistance.
We are aware that the waiting time on our phone support can sometimes be longer than we would like for our customers. We are currently receiving an exceptionally high number of enquiries, which unfortunately is affecting the waiting time. Several initiatives have already been implemented, and we are seeing positive developments. However, we are working on solutions to reduce the waiting time further.
I will also assure you that my colleagues are dedicated to helping our customers as quickly and efficiently as possible.
If you have not yet received the help you were looking for, I highly recommend trying our AI assistant, which is available in the mobile bank. It can assist with solutions to most questions regarding your daily banking matters. If it cannot help, you will have the option to get in touch with an employee or to book a meeting with one of our advisors. Additionally, you can find guides for managing your daily finances via this link:
https://danskebank.dk/en/personal/help
I wish you a pleasant day.
Best regards,
Alberte
Good understanding of our project
Great understanding of our needs and project- good communication
December 11, 2025
Reply from Danske Bank
Hi Henrik
Thank you for your positive feedback. We’re delighted to learn that you experienced a great understanding of your needs and project, complemented by effective communication.
Wishing you a great day.
Best regards,
Alberte
Danske bank has been very supportive…
Danske bank has been very supportive and customer friendly. The living abroad group lead, Anja explained well about the possibilities of banking and how long we can keep the account while living outside Denmark.
Danske bank truly support customers and provide thw best guidance in banking.
December 10, 2025
Reply from Danske Bank
Hi Rajeswari
Thank you for your positive feedback. We are delighted to learn that you find us supportive and customer friendly. It’s great to know that Anja from the Living Abroad team provided clear explanations about your banking possibilities and account options while living outside of Denmark.
Wishing you a great day.
Best regards,
Alberte
Regarding house loan
They are so professional. I had so many questions and they explained clearly
December 9, 2025
Reply from Danske Bank
Hi Ravi
Thank you for your kind review and feedback - it is highly appreciated. We are happy to learn that you got clear and professional answers to your questions.
Wishing you a great day.
Best regards,
Alberte
Reply from Danske Bank
Hi Rafael
Thank you very much for your kind review. We are happy to learn that you have experienced good and helpful service. We are happy to help.
Wishing you a great day.
Best regards,
Alberte
Impossible to have a digital bank statement
I need a bank statement so that I can apply for visa. It is impossible to order it from netbank or mobile bank, so I have to contact someone from customer support.
- Customer support: You should be receiving your statement in your eboks
- Me: I get it every 3rd month. I got the last one in october, now it is december. I don't want to wait for 3-4 weeks, I need it now.
- Customer support: You can do an export from netbank.
- Me: It doesn't have the necessary information there, only some account movements. That doesn't help me.
- Customer support: You need to pay a fee to have your statement.
- Me: Okay, whatever. I can pay the fee, please just send it.
- Customer support: We can't send it digitally, we can only send a physical copy.
- Me: What, really? Okay, how long does it take?
- Customer support: 7-10 Work days
Why do you need to make it so difficult? Why can I not just have my bank statement when I want it? You also need to talk to many support people, keep explaining things, they say they help'll you and close the chat, then nothing. I am literally at my patience's end!
December 8, 2025
Unprompted review
Reply from Danske Bank
Dear Cagri
We are truly sorry to hear about your experience with our customer service. Our goal is to assist and support our customers effectively, and it appears that we haven’t succeeded in helping you properly during your initial contact.
I understand that my colleague has now reached out to you and arranged for the necessary bank statement to be sent electronically.
If this is not the case, or if you require further assistance, please do not hesitate to contact us again.
I wish you a pleasant day.
Best regards from Catrine
If you need a credit card, look elsewhere
I needed a credit card so wrote a message asking about options in my netbanking. I got an auto-generated message to call the DK number. I did so and an automated message told me to look at a URL online, choose and order one. The said website had no information about card annual fees or interest - crucial things when you are ordering a cc. Nonetheless I picked the Mastercard Basic and wanted to order it, when the order button told me that I can only order the credit-card via mobile banking. So I take my phone, download the mobile banking DK app and log in 6 times, only to fail. Then I read online and learn that I need to go to netbanking and approve and sign a contract about using mobile banking. Great! Why was that information not part of the process earlier in the lifecycle. If the mobile app knows I am not a client, why did my netbanking not alert me to this step before I logged out to continue in mobile interface? Anyway. The whole process took me over 2 hours to wrap my mind around. In the end, I found the card fees embedded in a tiny link when I finally jumped all the hurdles and was going to request the credit card. But the hidden nature of this information and the length of the process was so tiresome, that I spend extra 30 minutes researching other places where to get a credit card, and went for IKANO bank instead. After 10 minutes I was done with the application. At least they did not chase me from the rain into the gutter like the DB.
December 5, 2025
Unprompted review
Reply from Danske Bank
Hi Adela,
Thank you for your feedback and for taking the time to share your experience. We are truly sorry to learn about the challenges you faced while trying to apply for a Mastercard Basis. This is not the experience we want our customers to have.
We will make sure to share your feedback internally to help us refine these processes and ensure a smoother customer journey in the future.
If you change your mind and wish to learn more about what we can offer or need assistance with your application, you are more than welcome to send an email to kundehenvendelser@danskebank.dk with your contact information and further details about your request. We would be happy to assist you.
Wishing you a great day.
Kind regards,
Alberte
Reply from Danske Bank
Hi Lakhanpal
Thank you very much for your kind review. We are happy to learn that you experience us as great and customer friendly - we highly appreciate that.
Wishing you a great day.
Best regards,
Alberte
Really bad customer service
Really bad customer service.
I have moved away from Denmark since 2022 and since then it has become impossible to get anything sorted with this bank.
I still have funds but am unable to log in and transfer money over without filling in a form and sending it to Danske bank. They take super long to reply and need to speak to me by phone to verify my identity. When I try to call them the wait times are long. I’m not in Europe so phone charges are expensive or they call in the middle of the night. Even after repeatedly expressing when I’m best available and preferred phone number. They give me a standard reply stating I have to call them on the standard number.
It seems impossible to close my account and can’t even log in anymore because I don’t have MitID. In the meantime I’m probably still paying for the account charges every month.
Can someone please help me?
November 26, 2025
Unprompted review
Reply from Danske Bank
Dear Meiya
We are very sorry to read about your experience and can assure you that this is not the level of service we strive to provide for our customers.
To ensure we can assist you in the best possible way, we kindly ask you to reach out to us at kundehenvendelser@danskebank.dk. In your email, please describe your situation, the assistance you require, and include your contact information. Also please to refer to this review.
I hope to hear from you.
Best regards from Catrine
Reply from Danske Bank
Hi Hassan
Thank you for sharing your experience.
We are happy that you received clear and direct advice.
Have a good weekend.
Best regards,
Alberte
The good explain and easy to understand.
November 21, 2025
Reply from Danske Bank
Hi Aaite
Thank you for your positive feedback.
We're happy to hear that the explanation was clear and easy to understand. We're here to assist you anytime.
I wish you a wunderful day.
Kind regards,
Lissi
Super happy with the service of Thomas Bosmann Lauritzen
Super happy with the service of DanskeBank, I changed from my old bank because they actually went above and beyond to help my case. Highly recommend, quick response time and detailed explanations.
November 21, 2025
Reply from Danske Bank
Hi Nora
Thank you for your kind feedback.
We're thrilled to hear you're super happy with the service and that we could go above and beyond to help your case.
We truly appreciate your recommendation and are always here to assist with quick responses and detailed explanations.
We will make sure to share your feedback with your adviser.
Wishing you a great day.
Best Regards,
Lissi
Disgusting blocking your card for just…
Disgusting blocking your card for just ordering food
November 19, 2025
Unprompted review
Reply from Danske Bank
Hi Ann Marie,
I am sorry that you have had an experience that does not meet your expectations.
I am not entirely sure about the specific details of your experience, but it sounds like your card may have been blocked due to Early Warning. We block cards in cases where we are uncertain whether our customers have initiated a transaction or not. This is done to ensure it was indeed the customer who made the transaction. As a precaution, the card is blocked, and we ask the customer to contact us to confirm the transaction.
You can read more about it here:
https://danskebank.dk/en/personal/help/card/unauthorised-use-of-card
I would recommend giving us a call so we can investigate further why your card was blocked.
Have a great day.
Best regards,
Sophie
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