I received a penalty notice for a crossing I had already paid for. It took me hours of perseverance on multiple calls to their so called customer service team. They were rude and repeatedly cut me o... See more
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I wanted to extend my gratitude to Amraiz who dealt with my issue this morning, super efficient and helpful and advised me straight away that he had been able to seek the required resolve for m... See more
I have give the minimum star rating available ....which is way too high!!! I used the Dartford crossing in October last year...and paid on time. In May this year I received a Notification at my home... See more
Absolutely useless. I set up an account for auto payment and wanted to confirm the balance and that it was working but the gov.uk access is permanently down. If you call them you get pushed from 1 num... See more
1.6
Bad
43 reviews
No history of asking for reviews
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looking at my crossing history there is…
looking at my crossing history there is no data - so impossible to verify registered vehicle used to make crossing was correctly identified as on my account. Tried calling but go round in circles with no option allowing you to speak to someone to find out what is going on. My payment details are valid , my account has a credit balance , all my vehicles are registered but there are recorded crossings even though i know i have made some- what a complete farce , who is repsonsible for such a mess and what redress do we have for the stress??
August 13, 2023
Unprompted review
Dreadful customer journey experience…
Dreadful customer journey experience after a system update as you simply can not access their website to "revalidate" your card and you can't pay for a trip until you do. Site just hangs!
Would do 0 stars if I could!
August 4, 2023
Unprompted review
Dart crossing -update payment card but…
Am trying to update payment card but their new system keeps breaking down ! Can’t access my balance either and worried could be fined . New system put in place on July28th and its not working .
August 3, 2023
Unprompted review
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