Dartshop.dk Reviews 1,991

TrustScore 5 out of 5

4.9

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Company details

  1. Dart Supply Store

Information provided by various external sources

Spil dart med stil. Dartspil og dartudstyr hos dartshop.dk. Vi fører dart udstyr og tilbehør til de bedste priser. Smarte dartpile og elektroniske dartskiver.


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 3 out of 5 stars

Waited a week for delivery......and did not get correct item.

I ordered online from the website on a Friday evening. understandable that the package wasn't processed over the weekend. so i expected it on the Tuesday...NOPE, instead it came the day after. on the site it says '' if ordered before 12pm a guarantee of same day delivery'' and a guarantee of a 1- 2 day delivery period, they had all Monday morning to process????
so i waited from Friday - Wednesday for a few flyers and shafts, which they got one of my orders wrong as well. (probably out of stock) they didn't even bother to call or write to see if i wanted an option to my order. but all in all I'm satisfied with what i purchased (well mostly) and glad i even got my order. Tak dartshop

January 27, 2012
Unprompted review
Dartshop.dk logo

Reply from Dartshop.dk

Hi Sundance

Thanks for taking time to make your review.
I just checked up on your order.
Your order was processed and shipped monday - its the best we can do really.
We do guarentee same day shipping if the order is placed before 1 p.m. on a working day.
From our terms and conditions http://www.dartshop.dk/shop/terms.html:
"Leveringstid er normalt 1-2 hverdage for nationale forsendelser.
Vi garanterer at vi sender varer samme dag, hvis de er bestilt inden kl. 13.00 på hverdage."
Your order is placed friday evening, we shipped the order monday - and its delivered wednesday by the postal service. Thats 2 working days from shipping to delivery.
So everything is up to par according to our standards.
Normally Postal Service do deliver 90+% of the parcels the day after shipping, so you have just been unlucky to be among the few customers who have to wait 2 days.
But we do not have any control of the parcels/letters once delivered to Post Danmark.

Regarding the item which is delivered incorrectly - everything from your order should have been in stock. If any item is out of stock, we always contact the customer to give them option between
a) cancelling the item
b) chose different item

So we simply must have made a mistake from mixing up two item numbers, and for this we sincerely apologize.
I hope this will not keep you from ordering on our website in the future.

Best Regards

Ib Rasmussen
Dartshop.dk

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