Darty Reviews 16,401

achat d'un refrigerateur .....1200 euros ...livraison par des livreurs non darty commisionnés par darty ....5 bosses ....proposition de 120 euros de reduction ...à fuire ....un achat plaisir transformé en misere

Everything good. Good employees

If you want to get lazy salespeople and get hooked into their absurd service Darty Max then go. But if you want to get real advice on products - not just get pointed to the most expensive ones. Go elsewhere. But if you do decide to use DARTY then stay away from DARTY MAX the biggest rip-off you can imagine. Even though you sign a contract for one year the only way out of it is if you write to them! They do not tell you this, so if you think you have a one-year contract, you don't. It is for a lifetime unless you take the initiative to end it.

I ordered an air conditioning unit during a heat wave, Darty promised 2 day delivery or pick up ourselves. We chose 2 day delivery. I have just received an email from the transport company saying delivery will be in 7 days time instead of today.
Useless to me. Darty cannot be kept at their word.

Au moment de la commande retrait annonce à partir de 11h30 mais produit réellement disponible à 15h

Précise
Trustable
Easily order
We bought a fridge

I’ve reached the end of my patience with Darty.

In December 2023, I purchased a SMEG DIVA INOX induction oven—a product that turned out to be a manufacturing failure. Since then, Darty has sent repairmen to my home EIGHT times. Issues include a defective thermostat, an oven that couldn’t go over 100°C, a door that won’t close, and a cooktop burner that’s now completely non-functional.

I even sent Darty a formal, signed complaint letter by registered post, invoking my rights under French consumer law. No reply. No acknowledgment. Nothing.

Today, after the 8th technician visit, the repairman himself told me that “if it happens again, maybe they’ll consider store credit.” Maybe? After eight visits?

I have a Darty Max subscription, which is supposed to protect against exactly this kind of situation. But in reality, all it’s done is tie me into a cycle of repairs, inconvenience, and silence. Meanwhile, I’m left without a working oven—and I have two small children to feed.

This is not just unacceptable; it is a systemic failure of customer service, ethics, and professionalism. I urge anyone considering buying from Darty to think again. They sell defective products, ignore formal complaints, and leave families stranded.

Darty: You had eight chances to do the right thing. You failed every time.

Have a dishwasher covered under DartyMax. It stopped working. Contacted customer service, explained the situation. Was told still need to pay for a service visit plus costs. Received a text with the cost. Tried reaching via the Darty chat function to make an appointment. Message stated that all people were busy and to try later. Darty then sent me several satisfaction surveys -- about being told that no one was available! Huh? Tried one more time, and was told that I was blocked by Darty. Captured all this via screenshot. Enjoy this 1-star review, Darty.

Bought a dishwasher they never answered sent it. I have sent 15 emails. Call 13 times and no response. Im starting a judicial demand to get my money back. Do t buy here

Dealing with Darty is a pleasure. They are a professional organisation, friendly and efficient. I usually wait until they have a deal on the item I want to buy but their prices are usually competitive.

No problems at all, will recommend.

Ease of online browsing, very efficient ordering and fixed delivery timing all good.
Excellent quality and value for money.
Very good delivery service with friendly technicians who efficiently installed tested and took away our old washer

Personnel de Darty etalondes super sympas super disponible super professionnel pour résumer ils sont super

I had a great experience with Darty’s delivery service. The delivery was handled with care and arrived quickly. Since I do not speak French well, I was pleased that the delivery person could communicate in English. This made coordination much easier for me. I truly appreciate Darty’s excellent service!

Not only is that this store have a great selection of products, but their customer support is truly life saver !
I needed some repairings services, and their team was super helpful and friendly, making the whole process easier than I thought it would be :D
Highly recommend checking them out if you want quality service

I've had a mixed experience with them. The online shopping setup is pretty solid—easy to navigate and generally user-friendly. However, I've noticed a few hiccups during peak times, like the holiday season. Shipping can take longer than expected, which is a bit of a bummer when you're eager to get your new gadget.