Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more
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I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more
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We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more
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Company details
Written by the company
Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.
Add more years to your pet's life and more life to their years.
Written by the company
- Thrive Longer with Darwin's
- We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.
The Healthiest Thing You Can Do For Your Pet
Delivered Right To Your Door
Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.
Contact info
350 Treck Dr., 98188, Tukwila, United States
- 877-738-6325
- customerservice@darwinspet.com
- www.darwinspet.com
Get 50% Off Your First Box
4.7
Excellent
2K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was a Darwin customer for 5 years
I was a Darwin customer for 5 years. My cat was doing ok on the food, however, as time went on, there were multiple occasions involving poor and dangerous handling of the raw food during delivery. I have received beat up boxes with thawed out deliveries and blood contaminating everything!! Contacting customer service was useless, even with photos sent. Darwin's customer service model is one that lacks accountability. So, I finally cancelled my Darwin subscription.
July 23, 2025
Unprompted review
Reply from Darwin's Natural Pet Products
Thank you for taking the time to share your experience, and for being a customer with us for five years. I’m truly sorry for the issues you encountered with your deliveries and for the frustration you felt when reaching out for help. Receiving thawed or damaged raw food is unacceptable, and so is feeling unheard when you try to resolve it.
Your feedback is important, and we take concerns about food safety and handling very seriously. We’ve been working closely with our carriers to address packaging and transit issues, and we’re also improving our internal processes to ensure that situations like the ones you described are handled promptly and with accountability.
I understand how disappointing this was, especially after so many years with us, and I’m sorry we fell short of the standard you and your cat deserve.
We love Darwin's!
We have given our dog Darwin's raw meat since a pup - he's now 13, still healthy, although slowing down. Our holistic vet encourged us on our last visit to keep his Darwin diet, reduce his kibbles, to maintain his appropriate weight. We're happy with our relationship with Darwins - always attentive to our needs, always helpful with our autoship.
March 3, 2026
Reply from Darwin's Natural Pet Products
Hi Judith, thank you so much for sharing this. It’s wonderful to hear that your dog has been enjoying Darwin’s since he was a pup, and at 13, staying healthy (even if slowing down a bit) is something to celebrate. We’re also glad your holistic vet encouraged you to continue Darwin’s diet to help keep him at a healthy weight.
We truly appreciate the trust you’ve placed in us over the years. It means a lot to know that your experience with our team and your autoship has consistently felt attentive and helpful. We’re grateful to be part of your dog’s journey.
customer service saved the day
The product is great but the Shipping is not - using ground shipping for frozen food means i get at least 6-8 meat packets that come in completely thawed and unusable. (the high possibility of e coli makes this "iffy" to serve my dogs) I was ready to just stop my subscription but the rapid response and understanding from customer service convinced me to try again. Our next shipment is scheduled in May so we shall see how the product arrives then.
March 5, 2026
Reply from Darwin's Natural Pet Products
Thank you for sharing your experience and for giving us another chance after the issues you had with shipping. We’re very sorry that some of your previous orders arrived with thawed packages; that’s not the standard we aim for, and we understand how concerning that can be when handling raw food.
I’m glad to hear our customer service team was able to respond quickly and support you, and we appreciate your willingness to continue with your upcoming shipment.
Best customer service
Darwin's is always on-time, communicative, and has amazing customer service. I have had instances where the box was out too long while I was away, or accidentally got delivered to an old address in my account (my mistake), and they promptly corrected it free of charge. And my dog absolutely loves it!
March 5, 2026
Reply from Darwin's Natural Pet Products
Hi Caroline, Thank you so much for sharing this and for highlighting your experience. It’s wonderful to hear that you’ve consistently found Darwin’s to be on time, communicative, and supportive when something goes wrong. Situations like a box sitting out too long or an old address still on file can be stressful, and we’re glad our team was able to step in quickly and make things right for you at no charge. Most of all, we love hearing that your dog absolutely enjoys the food. Thank you.
Reply from Darwin's Natural Pet Products
Hi Jacqueline, thank you for taking a moment to share this. We’re so glad to hear that your packaging and shipping have been consistently spot‑on, and that kind of reliability is something we work hard to deliver with every order. We truly appreciate you being part of the Darwin’s family and letting us know we’re meeting the mark.
Very helpful with deliveries
Very helpful with deliveries, changing the timing and place as needed . Deliveries are sometimes complicated within condos, and they are able to assist in managed somewhat difficult delivery instructions.
March 5, 2026
Reply from Darwin's Natural Pet Products
Hi Mary, thank you for sharing this. We know condo deliveries can be a bit complicated, and we’re really glad to hear our team has been able to help adjust timing and locations to make things easier for you. Managing detailed delivery instructions is something we take seriously, and it’s wonderful to know that support has made a difference. Thank you as well for being a customer since 2022. We truly appreciate your trust and continued support.
I have an 11 year old Great Dane
I have an 11 year old Great Dane, Jackson. He loves Darwin's!! I wanted to do everything I could to keep him healthy and with me for as long as I can!! His Vet says he's gonna be the oldest Dane he's ever seen because he's very healthy!!
March 5, 2026
Reply from Darwin's Natural Pet Products
Hi Kimmie, thank you so much for sharing Jackson’s story. An 11‑year‑old Great Dane with that much health and enthusiasm is something truly special, and it means a lot to hear how much he loves his Darwin’s meals. Wanting to keep him healthy and by your side for as long as possible is something we deeply understand, and we’re honored to play a small part in his care. Hearing that his vet thinks he may become the oldest Dane he’s ever seen is incredible. What a testament to the love and dedication you’ve given him.
Super helpful and quickly resolved!
February 25, 2026
Reply from Darwin's Natural Pet Products
Hi Ashley, thank you for sharing your experience. We really appreciate that you’ve been with us since 2022. Your long‑time support means a lot to our team
My dog loves his Darwins
My dog loves his Darwins and the order came frozen solid despite surprise warm weather during our shipping window.
March 4, 2026
Reply from Darwin's Natural Pet Products
Hi Bridget, thank you so much for sharing this! We’re glad to hear everything arrived frozen solid, even with the unexpected warm weather. And we’re especially grateful that you’ve been with us since 2020.
Dramatic Drop in Care and Quality
I am normally very satisfied with my deliveries, however this month’s experience was drastically different. I received notification that a product was going to be shorted on my order but complimentary beef liver treats would be included instead. The product was shorted, but I also received no treats. The raw food that did arrive came in a severely damaged box. When we opened the package, nearly half of the frozen raw food packages were busted open and broken. Everything was still frozen so we were able to repackage the food for proper storage, but this was a rather concerning experience overall.
March 4, 2026
My 20 month male and female cats thrive with Darwin's
The fresh raw meat for my cats is a hit! They love it! It is delivered in larger quantities, which is easy to store in the freezer and thaw when needed. My cats had gotten to the point they didn't want the wet food that I was previously feeding them. I did some research and came across both Darwin's and Smalls brands of raw food for cats. I purchased both brands to try. My cats enjoy Darwins way more. It is also easier for me to serve them the Darwin's brand over the Smalls brand because it isn't as messy when spooning it out of it's packaging. I am very pleased with the value I'm receiving and more importantly that my cats are thriving with food closer to nature for them.
March 2, 2026
Reply from Darwin's Natural Pet Products
Hi Alina, thank you so much for sharing this wonderful update. We’re thrilled to hear that your cats are loving their fresh raw meals, and even more so that you’re seeing them thrive on food that feels more natural for them. Hearing that our packaging makes mealtime simpler and less messy for you truly means a lot to us. We’re grateful you chose us and are so glad your cats are happy and healthy.
My dogs are healthy on Darwin’s and I…
My dogs are healthy on Darwin’s and I know that the ingredients is perfect for my pups.
March 4, 2026
Reply from Darwin's Natural Pet Products
Hi Susan, thank you so much for sharing this. It’s wonderful to hear that your pups are healthy and thriving on Darwin’s, and that you feel confident in the quality of the ingredients. That trust means everything to us. We’re grateful to be part of their nutrition and truly appreciate you taking the time to share your experience.
Reply from Darwin's Natural Pet Products
Hi Maribel, Thank you for sharing this. I’m so glad to hear your issue was resolved quickly; that’s exactly the kind of support we want every customer to experience. We appreciate you taking the time to let us know.
Looked around a lot for the ingredients…
Looked around a lot for the ingredients u had! Wanted duck based. She developed chicken allergy. Tolerates turkey and duck which
I bought. Still transitioning. She’s very picky for past 3 mos fed canned with a spoon figured I’d switch to raw since that was working. Hopefully her sodium level will go down on raw , we just did bloodwork. Another reason I switched. The veggies are great will help keep her kidney and liver balanced. Also elevated. Thank you!
March 4, 2026
Reply from Darwin's Natural Pet Products
Hi Michelle, Thank you so much for sharing this thoughtful update. It sounds like you’ve been incredibly intentional in finding the right proteins for her sensitivities, and I’m glad you were able to get the duck and turkey options she tolerates well. Transitioning a picky eater is never easy, so it’s wonderful to hear she’s accepting the raw so far.
I really appreciate you sharing the context around her recent bloodwork, too. We’re grateful you chose Darwin’s and truly hope this transition continues to help her feel better.
Never had a bad shipment and glad the…
Never had a bad shipment and glad the shipping is faster so the meat doesn’t thaw
February 25, 2026
Reply from Darwin's Natural Pet Products
Hi Jane, thank you for sharing this. I’m glad to hear you’ve never had a bad shipment and that the faster shipping has helped keep everything fully frozen on arrival. We appreciate you taking the time to let us know.
Food is great
Food is great, Darwins was highly recommended, my dog loves it! I think I’m still trying to figure out the feeding portions and subscription services…but so far so good! I was struggling with her eating other brands.
March 4, 2026
Reply from Darwin's Natural Pet Products
Hi Valerie, Thank you for sharing this. It’s wonderful to hear that your dog loves the food and that Darwin’s came highly recommended when you were struggling with other brands. Figuring out portions and getting comfortable with the subscription takes a little time, but our customer service department can always assist you if you have any questions. We’re grateful you chose us and so glad things are off to a good start for you both.
My Dog Eats Your Food!
Your people are very helpful and polite. I love the fact that I can call and actually speak with a real person.
February 25, 2026
Reply from Darwin's Natural Pet Products
Hi Scott, Thank you for sharing this. It means a lot to hear that our team has been helpful and polite, and that you appreciate being able to call and speak with a real person; that’s something we’re truly committed to. We’re grateful you took the time to let us know your experience.
Cat lovers choice…
I received my product in a timely manner and product was still in some dry ice keeping it frozen I get shipping notifications through my shop site so I know exactly when it’s being delivered I have been ordering now for about four months. Any problems that may occur with shipping customer service handles without hesitation very happy with product and packaging .My daughter‘s cat loves rabbit and beef. The best. Will continue using thank you Darwin.s
March 4, 2026
Reply from Darwin's Natural Pet Products
Hi Dave, thank you so much for sharing this. It’s wonderful to hear that your orders have been arriving on time and still frozen with dry ice; that reliability is something we work hard to maintain. I’m glad the shipping notifications make it easy for you to track deliveries, and it means a lot that you’ve been with us for the past four months.
I also appreciate you mentioning how quickly our customer service team has handled any shipping issues. They’ll be thrilled to know their support has made a difference. And we love hearing that your daughter’s cat is enjoying the rabbit and beef, that’s fantastic.
We’re grateful for your trust in our product and packaging, and we’re so glad you’ll be continuing with Darwin’s.
Reply from Darwin's Natural Pet Products
Hi Mary, Thank you for sharing this. I’m glad to hear your product has been arriving on time and still fully frozen. That reliability is something we work hard to deliver. We really appreciate you taking a moment to let us know your experience.
Darwin's Delivery doesn't own their mistakes.
I canceled my subscription because I changed my shipment date to 3/16 and received a shipment on 3/4, with a shipment still scheduled for 3/16. I don't have that much freezer space and Darwin's chatbot said, "well, that happens sometimes." That told me Darwins really doesn't care they screwed up and didn't own their mistake, so I canceled my subscription.
March 2, 2026
Reply from Darwin's Natural Pet Products
Hi Karen, Thank you for taking the time to share this feedback. I’m truly sorry for the frustration caused by the unexpected shipment and the response you received when you reached out for help. This isn’t the experience we want for any customer, and I appreciate you bringing it to our attention. I’ve shared your review with our customer service manager, and they will be reaching out to you directly to make this right and to better understand what happened with your order timing.
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