Daryl Flood Moving & Storage Reviews 176

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Week late Lost property Ruined property Had to unload and assemble myself Unloading at 1pm Only had 2 people unloading truck Rude and very unfriendly company Did not do what they said t... See more

Company replied

Rated 1 out of 5 stars

This is our second time using Darryl Flood for relocation. We liked the drivers and his crew who packed and unpacked with our stuff. But the experience with their claims department has been horrible.... See more

Company replied

Rated 3 out of 5 stars

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery abov... See more

Company replied

Rated 1 out of 5 stars

Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back toge... See more

Company replied

Company details

  1. Shipping Company
  2. Car Accessories Store

Written by the company

We are the largest agent for Mayflower Transit in the United States and part of the UniGroup Relocation network of providers. We have been providing award-winning relocation and logistic services to thousands of customers each year, since 1982. If you need a relocation company to move your home, or a logistics company to help grow your business, you want a company that is dependable, a company you can trust. Being Daryl Flood Dependable means that you can count on us for 4 important things: 1. You can depend on us to care about the things that are important to you. 2. You can depend on us to hire the best people with the best attitudes and to train them well. 3. You can depend on us to have the right resources and the expertise, creativity and flexibility to use them for your maximum benefit. 4. You can depend on us to be committed to satisfying you as our customer. Proudly servicing Texas in the following key markets: Dallas, Fort Worth, Arlington, Plano, McKinney, Denton, Burleson, Weatherford & surrounding cities - Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Bear Creek & surrounding cities - San Antonio, New Braunfels, Boerne, Helotes, Seguin & surrounding cities - Houston, Spring, Woodlands, Tomball, Sugar Land, Katy, League City, Pearland, Conroe, Kingwood, Humble, Magnolia, Montgomery, Richmond, Missouri City and surrounding cities


Contact info

1.8

Poor

TrustScore 2 out of 5

176 reviews

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Rated 5 out of 5 stars

Move to louisiana

Great price, great move, very satisfied

October 13, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review! We wish you the best in your new location!

Rated 5 out of 5 stars

Great Service!

The staff at Daryl Flood is outstanding. I had to change my move several times due to issues with the close of our house. They were always friendly and provided outstanding service.

October 13, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thanks for the compliments to our staff! Every employee at our company takes pride in delivering exceptional services to our customers and their families.

Rated 4 out of 5 stars

Houston to Atlanta move

The movers and drivers were great left me with an extra headboard that isn't mine
Cost was competitive but high overall
I am pleased and would recommend

October 13, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thanks for taking the time to review us. We're glad to hear that you were pleased with your move overall. If the headboard situation has not already been resolved, please send your order number and contact deatails to info@darylflood.com so that we have the opportunity to correct this situation.

Rated 5 out of 5 stars

Moving made easy

Moving is a stressful experience but Rudy, Sam and Hector made it easy. They were efficient, clean and quick. They were also very friendly. We put most of our items in storage but we tagged some items to pull and they happily made sure we had them all. I would highly recommend them. Kathy from Mayflower also checked in with us several times to make sure all was going well and as expected.

October 11, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for taking the time to leave a review. Every employee at our company takes pride in delivering exceptional services to our customers and their families. We wish you all the best as you get settled in your new home.

Rated 5 out of 5 stars

Drivers

These were extremely nice men and delivered my things exactly when they scheduled it. June Case

October 10, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We're glad to hear that your move went well. Thanks for taking the time to review us!

Rated 5 out of 5 stars

Great service all around!

Loved this company! Made moving a breeze!

October 9, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We love hearing from satisfied customers! Thanks for taking the time to leave your feedback. Please reach out to us if you ever need our services in the future.

Rated 4 out of 5 stars

Long distance move.

Repackaging of our already packed and labeled boxes made the unpacking difficult.

Otherwise, solid move.

October 8, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We apologize for the inconvenience repacking your boxes may have caused you, but we are glad to hear that you were otherwise satisfied. I will pass your comments on to the appropriate member of management. Please let us know if we can be of any further assistance. We wish you the best in your new home!

Rated 3 out of 5 stars

Very slow to settle damage claim

While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.

October 6, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for providing us with your feedback. We are glad to hear that the move went well, but apologize for the damage to your loveseat and for the seemingly slow response surrounding your claim. I have passed your feedback on to our Customer Care department and they should reach out to you shortly to update you on the status of your claim. You can also contact them directly at customercare@darylflood.com.

Rated 1 out of 5 stars

*AVOID* Stained my carpet and wont clean

THEY DO NOT UNDERSTAND HOW TO TAKE CARE OF CUSTOMERS. WOULD NOT RECOMMEND THIS BUSINESS. STAY AWAY.

Delivered my fridge and stove top which both work fine. During the delivery they stained my carpet from either something on their shoes or on the wheels of their dolly. After the fridge was completely setup the delivery guy brought the slip to me in my office confirm the delivery which I signed. I work from home and was on a conference call. After my conference call walked into my living room and noticed stains all over my carpet. I contact Daryl Flood and since I signed the paper they told me there is nothing they can do.

October 3, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Hi Patrick - Thank you for taking the time to leave us your feedback. I apologize on behalf of Daryl Flood for the issues surrounding your delivery. We take customer service very seriously so if you would like to discuss the level of service you received in greater detail, please email us at info@darylflood.com and a member of our team will reach out to you.

Rated 5 out of 5 stars

Very impressed

These guy were so professional did a great job for me I would recommend them to anyone

October 2, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your recommendation. We wish you the best in your new location.

Rated 1 out of 5 stars

Terrible service

Would not recommend or use this company in the future.

October 1, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We take customer feedback seriously and would like to get to the bottom of what went wrong with the services you received. If you are able to, please send us further details to info@darylflood.com.

Rated 5 out of 5 stars

Excellent Service

Outstanding moving company. Moved my son's family from Texas to Nevada. Movers were prompt, efficient and very kind. One gentleman even opened packed boxes to find a missing pink teddy bear.

August 26, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for taking the time to share your move experience on TrustPilot! We aim to be, "Not just dependable, Daryl Flood Dependable!".

Rated 5 out of 5 stars

Muti-step move success

Daryl Flood staff arrived to very carefully and thoroughly pack all my belongings for a move to Hawaii. They were very professional and careful. The goods were in storage in their warehouse for 15 months and then trucked and shipped to Kauai, Hawaii. Everything arrived in perfect condition. Thanks to their wonderful team!

August 8, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Hi Anne! Thank you for taking the time to leave a review. We're so pleased to hear about your positive experience with us! We will be sure to pass along your comments to the rest of the team. Best of luck in your new home!

Rated 5 out of 5 stars

Could not have been done anything any better!

Family and I moved quite a bit in the past years (between continents and within countries basically about every 2 years for the last 10 years or so) but this was truly an exceptional experience.
It started with their Coordinator getting in touch from day one my company had given them the contract keeping me informed what would go to happen and taking honest interest that everything was working out perfect. During the move I got contacted by her on every day at least once making sure their crew did the exceptional job they were indeed doing.
It continued by them having arranged for a professional subcontractor taking care of putting furniture down and putting it up again at the destination. A service I did not have with other companies to that level ever in the past. And something that really helped - otherwise we had closets being assembled completely and dangerously wrong, left screws, furniture treated really rough hardly surviving a 2nd or 3rd move. OK, lots is Ikea, but still! Not this time. Everything very professional, kind and SMART folks, that knew what they were doing. Labeling stuff to make it easy to put together on the receiving side and all the good stuff! Taking a minute to think extra before using plain old "force" to getting things apart / or together on the other end.
The packers were doing an exceptional job in checking on fragile and sensitive items first, asking twice rather than making potentially poor decisions and taking real care of everything. And they took it by heart to keep me happy and made sure I’d check twice on them that nothing would be lost or forgotten. Advising on "what about this, should we maybe put this together with that - or near it? What shall I put on the box for these things you can easily find it, etc. Everyone just treating things like their own! Grouping stuff logically to make unpacking a breeze and putting a description on the boxes that made even finding individual items pretty easy - we certainly did not have that to this level in the past either!
At the destination I guess I was not always easy - asking them again and again to relocate stuff again when I realized - eh, not the best spot; hm, maybe better there, etc. But rather than giving me a face they’d even add suggestions of their own that I appreciated like - "why not try this", "have you considered that"…
Last but not least everyone was extremely professional, perfectly mannered – sorry having to even mention something like that but again we had our experiences... - and again THINKING. Treating items and properties on each side of the move as their own!! With some of the previous companies I thought that many of these values might not have been a necessary qualification for their staff but rather a “let’s get this over with, here are your boxes and stuff. What, never seen such cupboard but we put it together like this. Some screws are still here, didn’t know where to put them but hey…”.
Maybe we just had some really poor performers in the past but nothing the like with the Daryl Flood guys and their sub contractors.
Again, our family did some moves and went up a steep learning curve from the first time but with guys like this nothing could have gone wrong. It simply builds trust and puts you at ease to not only having to imagine and telling yourself that they must have done this a couple of times. No, to feel just everywhere and any time that they've done this', they definitely know what they are doing and they share my interest in getting things from A to B in one piece and in shape AND realizing things need to get unpacked in a quick and easy way. Moving is always a bit of a stressful time but all this made it sooooo much easier!
It's not often I can say I am 100% satisfied and not sure what my company had to pay Daryl Flood compared to anyone they had hired in the past. But I'm sure it must have been a competitive offer to get them the job awarded. But no matter what it was worth every cent to keep distraction from my real job at an absolute minimum!
Maybe Kim, Arthur, Hubert and Raul were just heading this exceptional group of people but then I would think we could not have been that lucky. I'm sure there must be company values going with it. If not I seriously hope they'll put these guys out to train their other crews to get to the same level. In my company everything is about continuous improvement, lean and Toyota production system. So these would be the kind of guys you need to drive this continuous improvement, share best practice and drive performance up every day.

Great job, extremely happy customer!

August 3, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your honest and informative review. We're glad to hear about your exceptional experience. We strive to be, "Not Just Dependable, Daryl Flood Dependable" and love when our customers receive service that epitomizes the meaning. It's not just a catchy slogan - it's our mission!

Rated 5 out of 5 stars

Never a gap

Daryl Flood dependable now what does that mean? I read on your website what it meant to Daryl Flood, and now I will tell you what it means to me.

At Daryl Flood each team member does their job and then makes sure that they reinforce the other members if there is a need. I get Daryl Flood dependable which to me is every one working together to be sure there are no gaps.

Our project, Rest Haven Funeral Home, Rockwall, Texas, was a perfect example. From the start with Mark and Irma, to the middle with Jason and Michael, to the end with the installation team that was on the jobsite Friday, every task was done, even overlapped because the DF team knows how persnickety I am.

Our owner told me if the installation team he had on Friday could travel with him and do all of our installs, that it would make his life easier and clients happier. I don't have the names, but please pass on to people who Friday’s delivery/install.

Daryl Flood dependable -- no gaps.

Nora Hampton
Administrative Manager

July 18, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for taking the time to share your feedback. It is our goal to provide dependable service to each customer, and we're pleased that your experience with our Workplace Services team was positive and successful! Thanks for choosing to partner with Daryl Flood.

Rated 5 out of 5 stars

Wonderful Experience

From start to finish, I can't commend Daryl Flood Relocation & Logistics enough! The gentlemen who packed up my belongings where courteous, efficient and did a great job! I have not found one single item that was broken. The crew that loaded the van were also great. They were great in wrapping furniture to protect it. All the guys were polite. They were also honest. I had an envelope that I had forgotten about that had about $500 in it, and they brought it to me. They could have very easily pocketed the money, and I never would have missed it!
Thank You Daryl Flood Relocation & Logistics!

July 10, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for taking the time to leave such a wonderful review! We're so pleased that you had a positive experience with us. Your compliments will be passed along to our team. Best of luck in your new home!

Rated 5 out of 5 stars

Great service and easy move

Everything went just as planned. Everyone with whom we worked was professional, helpful, and courteous. A great experience. We would use again and be quick to recommend.

June 27, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for taking the time to share your experience. We welcome your recommendation. In fact, we consider it the highest compliment. We wish you the best in your new location and would be happy to be of service to you again in the future.

Rated 5 out of 5 stars

Beyond my expectations!

Troy Box is the best move captain I've ever experienced. The teams on both ends -- Lorenzo, Pedro and Marlin in Texas and Fred, Anders and Brandon in California -- went beyond anything I ever expected to make sure our belongings were safely moved and that we were happy. We will definitely call Fred and his team for our pending local move. Every individual was committed to customer satisfaction and ease. I honestly cannot rave enough!

June 27, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We love hearing from happy customers and are glad we exceeded your expectations! We will pass your compliments to Troy and the rest of your move team. Thank you for taking the time to leave a review. We wish you the best!!

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