Dashlane Reviews 6,113

I have had no problem with the functionality of Dashlane. However the renewal premium they want to charge is very expensive, particularly compared with the equivalent in the US. Moreover with Trump can we trust a US company to keep this confidential information secure?

DO NOT USE DASHLANE
They have held my accounts hostage after "generously" upgrading my account to premium for a couple months. They gave free premium, which allowed me to save unlimited accounts. I made use of that and stored many accounts. Then the premium expired. I was limited to 25 accounts. They do not let you access your accounts until you delete accounts until you have a maximum of 25. You can't even copy passwords from those accounts. You can view the passwords, but that's no good if you have massive generated secure passwords. I though, OK these business cretins are holding my accounts hostage, I'll pay the ransom fee and purchase premium for 1 month. Nope. They now only allow you to buy one year minimum. Absolutely filthy disgusting business practices. Avoid this horrible company.

I would rate Dashlane a ZERO if it was an option.
The App is okay but expensive.
The customer service is TERRIBLE! The customer service is not accessible by phone anymore (it used to be), or email. In fact the only way to try getting help is with a useless bot chat option. And the company indicates that they may not respond. How is this possible?
I’m locked out of my account after 8 years and they offer NO SUPPORT. After 3 days they don’t respond.
The prices have increased exponentially, and the customer service has decreased exponentially TO ZERO!!!!!!!!!

I've been using paid version for over 8 years. It used to work without issues, but not anymore. There was a standalone app, not anymore, as it was removed for no reason. The only way to access your password is through web-browser extension and the mobile app. And when there are any connection issues, no access to your own data: "The Dashlane app is taking longer than expected to load. We apologize for the inconvenience. If this issue continues, please reach out to us. Contact us". When you contact, you chat with AI which gives you link to useless pages. It looks like you don't have control over your own data anymore. At any point they can cut you off from your own data which is somewhere on the cloud.
Second issue, before groups/collection was working, since a year, the account is a mess (a lot of duplicate collections) which makes collections usage useless.
Third issue, it reports half of my password compromised or found on the dark site, but I doubt it's true. I've reported the issue, but support is clueless. I think this dark web report is wrong. I rarely repeat the same password, so I think it's not possible (trust me, I've checked these dumps myself, rather than trusting unknown 3rd party), so it's just annoying warning, trying to force you to waste your time changing the password everywhere (which doesn't work anyway), I never had any account hacked. It's good tactic to scare newbies. Btw. How do you know my passwords are leaked? That means you're sending them one by one to 3rd party to check without my consent. That's the easiest way to make them leaked (even if they're hashed or whatever).
Another major issues is how extension behaves, it's beyond stupidity, especially when you're using another password manager, you disable Dashlane until you want to turn it on again, few seconds later, it's on again. The only way is to disable extension completely for the time being. Another issue is when it's trying to populate your personal info almost at every default field for no reason. It's very annoying, specially when you're during some kind of demo or recording, it keeps showing your personal info for no reason at every second click. Filling payments details is almost a miss, most of the time you just end up filling it manually.
I use to like this app at the beginning, but not anymore.
Today, I've wasted an hour to login to my account to access personal notes using high-speed internet, not possible. It's waste of time.
You basically pay monthly for premium, but for really nothing useful.
I've already started using alternatives (some are free and better) and slowly migrating.
Updates:
- 26.05.2025 - offline for couple of hours, "app is taking longer than expected to load. We apologize for the inconvenience". Reload didn't help. I had to remove it, as it was pointless and waste of time and money.
- 28.05.2025 - claiming my password is invalid, which is BS, I had to remove it again and install it again, then it worked.
- and many more like this incidents.
It's useless.

Paid for the upgraded subscription and entered a world of pain as a result of desktop and mobile app versions not synching. Consequently had multiple passwords and was expected to manually download and merge two data sets myself in order to resolve the problem. No offer of mo why back or extension of subscription by way of compensation . So so bad. Avoid

It doesn't work. Support takes days to respond and just send you links to unrelated support articles. I can't use the service and they want me to renew for close to $100. What a joke.

I can't login anymore and they refuse to help me. I can't login anymore and they refuse to help me

They illegally keep payment forms on file after you delete them and then lie about it. And if you're on a personal account, they make it virtually impossible to get support. Not on the app, not on the web. No email address listed. You have to Google just to find it.

I’ve been a loyal paying customer for FOUR YEARS, and the moment I hit a critical issue, this company completely abandoned me. I tried resetting my 2FA and ended up getting locked out of every single device except one. I’m now stuck, unable to work, and this mess has brought my productivity to a halt.

And guess what? NO REAL SUPPORT. Their so-called “chat” is just a useless bot loop. No live agents. No actual help. And their email support? Silent for DAYS. It’s beyond frustrating—it’s infuriating.

I’ve paid them for years, and this is how they treat their users? Unacceptable. Once I manage to regain access, I’m ditching Dashlane and moving to a proper password manager that actually gives a damn about its customers.

Avoid this company at all costs unless you enjoy being ignored when things go wrong.

Their supporter S, was not very helpful in regards of making a refund for me. Not even a partial refund.

I loved Dashlane have used it for 5 years now.
the raised the prices of the family plan by over 100% this year.
Now I'm going over the painful process of moving family members off of Dashlane.
went form one of my favourite programs to one of my least favourite

I have apremium DLaccount running on my PC. Iwant use DL on my newlaptop but cannot find any wat to that, The chat hwlp is usewless and I see no way to talk to a human.

I have being trying to contact the company for months with no luck. It is beyond frustrating trying to sort out y problem.

Not able to login to my account

I am writing this review to express my deep frustration and disappointment with the level of support I have received from Dashlane. As a loyal paid member for over seven years, I have always relied on your service without any issues. However, my recent experience has left me questioning your commitment to your customers.

As an IT professional, I manage a significant number of passwords, making a reliable password manager essential for me. Several months ago, I began receiving pop-ups prompting me to change my master password. Understanding the importance of this, I carefully followed the instructions and recorded the new password.

To my dismay, I was unable to access my account just three hours later. Concerned and anxious about being locked out, I turned to your support. The initial interaction was a chatbot, which offered no solutions despite numerous attempts. After more than ten frustrating attempts, I was finally connected with a live agent.

This agent, while polite, could not resolve the issue and escalated it to a higher level, creating a support ticket (#2396222). Two weeks later, I received an email asking the same questions I had already provided to the chat support. Now, over three weeks later, the issue remains unresolved and still pending.

This lack of urgency and inadequate support is absolutely unacceptable. Your support system is failing to meet the basic expectations of your paying customers. Support is the cornerstone of any successful service, especially in a competitive market like password management. Unfortunately, it seems Dashlane does not prioritize timely and effective assistance, focusing instead on profit over customer satisfaction.

This is deeply concerning. How can a company that handles such sensitive information operate with such insufficient resources for customer support?

My advice to potential customers: avoid Dashlane if you value responsive and reliable support.

I hope this email serves as a wake-up call. It is critical that you reevaluate your support processes to ensure no other long-time customer experiences the same dissatisfaction.

TL;DR: Scammy service, don't recommend

When you run out of your premium trial, your account will be "restricted" (won't work) if you had more than 25 passwords. Even worse, they disable copy-paste (if you have this issue, use INSPECT ELEMENT in your browser to manually copy it).

Of course then they will ask you to buy the premium version. 50 EURO a year. Yeah, no thanks!

I have been a Dashlane user for years, but leaving now disgusted. Reported an issue and asked for help. All I got was an acknowledgment four days ago. Crickets. Meanwhile I am locked out of DL, even online because of an “unknown error try again”. DL’s limits on the Apple IOS and OS version support is irritating as well, especially for a premium priced product. With DL you do NOT get what you paid for.

Very useful! Love it!

Everything worked fine for a couple of years until it stopped. The company has no support. You can't call them and they don't return emails. Their AI response is a joke. If you have something more that the usual reinstall or clear cache it's no help. I am very dissapointed and now I have to move over 300 passwords to another vendor. If they can't respond to a software issue they probably will not be any help if a data breach occurs.

Everything with Dashlane is amazing, except the price change every year. I'm leaving 5 star because I trust this company and believe it was necessary for the price change but if it increases next year, I think I have to rethink and worry about my pocket.