The communication about my delivery was excellent. I appreciate knowing when my rose would arrive. That being said, the delivery guy left my rose sideways in the box. Not David Austin's fault! lol... See more
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Review summary
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Roses are beautiful, of course... Great catalogue and extensive website with detailed descriptions of each rose to assist in picking ones that will go where you want them: fragrance, size, habit, need... See more
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I have a full garden of David Austin roses. That being said, something seemed off this year. Bare root roses arrived later than usual, but they are thriving now. My potted rose arrived on time but se... See more
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Roses came in, in better than excellent condition. We followed all directions and were more than satisfied. I lost all my roses I purchased previously due to last years horrendous weather here. Have... See more
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Company details
About David Austin® Roses USA
Written by the company
About us
Breeders of exquisite English roses since 1961.For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens.
Why David Austin Roses?
What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business.It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.
With so many varieties to choose from we can offer a rose for almost every position in the garden.
Contact info
15059 State Highway 64 West, 75704, Tyler, United States
- 800 328 8893
- US@davidaustinroses.com
- www.davidaustinroses.com
An English Summer
4.4
Excellent
2K reviews
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Reply from David Austin® Roses USA
Thanks so much for your kind words. We are glad your roses arrived healthy and ready to thrive. We appreciate your loyalty and look forward to serving you again!
Love
Love, Love my roses!! So satisfied with packaging and the condition of my roses, two came with one bloom and the other three had buds on them. The only thing was that they had discoloration, but I think because of the transport. I will be keeping an eye on them giving them the nutrients needed. Now just waiting to receive my next order!!
May 25, 2026
Reply from David Austin® Roses USA
We're so happy to hear you love your roses and are satisfied with their packaging and condition! You are exactly correct that we do sometimes encounter discoloration of leaves during transport, but this is only temporary. Follow the care instructions and they will be thriving within weeks. Thanks so much for your review and look forward to serving you in the future!
High Quality Flowers snd Service
Great customer service. Product delivered on time and damage free. Great planting instructions. Definitely high quality product.
May 25, 2026
Reply from David Austin® Roses USA
We're happy to hear about your great customer service experience! We appreciate you acknowledging the quality of our products and instructions and look forward to serving you in the future. Thanks so much for the positive review!
Shipping was absolutely fantastic
Shipping was absolutely fantastic! The roses were in beautiful shape, healthy and very easy to plant.
May 25, 2026
Reply from David Austin® Roses USA
We're so pleased to hear your roses arrived beautifully and were easy to plant. Thank you for your kind words!
Reply from David Austin® Roses USA
We understand your frustration as we have encountered very high customer service volume. We will certainly reach out directly to address concerns and process replacements. Thank you!
Came pretty quickly.
May 25, 2026
Reply from David Austin® Roses USA
Glad your roses arrived both healthy and quickly. We look forward to serving you again and wishing you many blooms to come!
Reply from David Austin® Roses USA
We are so pleased you enjoyed your rose. We appreciate your kind words and look forward to serving you again!
Reply from David Austin® Roses USA
We are glad you enjoyed your experience. We appreciate your kind words and wish you many blooms to come!
Replacement rose.
When I had arose from last year, that did not leaf out, you sent me a replacement that has been awesome. Thank you for honoring warranty.
May 23, 2026
Reply from David Austin® Roses USA
We are so glad to hear your replacement is thriving! Your satisfaction is our goal, thus why we offer a 5 year guarantee. We appreciate you sharing your positive experience with us.
ABSOLUTELY THE BEST
ABSOLUTELY THE BEST
Been ordering for a few years excellent service shipping and Roses
May 21, 2026
Reply from David Austin® Roses USA
We are so glad to hear you've enjoyed our service and roses for years! We appreciate your loyalty and thank you for your continued support!
Reply from David Austin® Roses USA
We're happy to hear your rose bush arrived healthy! Thanks for your positive feedback and we hope to serve you again!
The potted Lady Emma Hamilton rose was…
The potted Lady Emma Hamilton rose was undersized (8 mm diameter single main stem) with a small root ball surrounded by large bark chips. If it manages to survive through a New England winter, I would expect it to be three or four years before it becomes a reasonable size plant. The quality of this rose, which was finally made available after several years on a wait list, was disappointing in light of my previous experience with David Austin bare root roses.
May 22, 2026
Reply from David Austin® Roses USA
We appreciate you sharing your experience with the Lady Emma Hamilton rose. We understand your disappointment regarding its size. Our varieties grow and develop differently, and often, a small plant, once in the ground and cared for, will see significant growth. We hope that is the case with your Lady Emma Hamilton and if your rose fails to thrive, we will gladly replace it per our 5 year guarantee. Thank you for the honest feedback.
Bad communication
I was not notified when the roses shipped, they were delivered on Saturday while we were away for the weekend! They stayed outside in the heat for two days! They are not looking to great but doesn’t look dead yet
May 20, 2026
Reply from David Austin® Roses USA
We are sorry to hear about the delivery issue and the condition of your roses. Our roses are quite resilient, so we recommend following the care instructions and they should bounce back quickly. If they do not, we will gladly replace or refund per our 5 year guarantee. Thanks for your feedback!
Roses always come healthy and do great
Roses always come healthy and do great. Customers service is top notch. Thank you!
May 20, 2026
Reply from David Austin® Roses USA
We're so glad you love our roses and service! Thank you for your kind words and we look forward to serving you again!
I recently purchased the Lady Emma…
I recently purchased the Lady Emma Hamilton rose from David Austin Roses and have mixed feelings about my experience. On the positive side, the shipping was excellent; they adhered to my request for expedited shipping and delivered the rose on time, which I truly appreciated.
However, I am quite disappointed with the quality of the rose itself. It arrived as a seedling with all the leaves turning yellow and showing signs of being sick, particularly with black spot disease. This has left me concerned about its health and potential for thriving in my garden.
While I commend David Austin for their prompt delivery service, I do hope that they can improve the quality control of their plants in the future. Overall, I was excited about the rose but feel let down by its condition upon arrival.
May 22, 2026
Reply from David Austin® Roses USA
Thank you for your honest feedback. Please know your satisfaction is our goal. Often the leaves on our potted plants may show some discoloration following transport. Normally, after planting and following the care instructions, your plant will begin to thrive, with robust new growth in the next 3-6 weeks. If your plant fails to thrive, please contact us and we will gladly replace per our 5 year guarantee. Thanks again for your feedback and we hope to serve you again!
Reply from David Austin® Roses USA
We're glad your roses arrived healthy and moist! Thank you for your positive feedback and we hope to serve you again!
I always have received exceptional…
I always have received exceptional customer service from David Austin. Whether it’s advice, questions regarding care or wrong item sent, they always take excellent care of their customers.
May 21, 2026
Reply from David Austin® Roses USA
Thank you so much for the kind words. We value your loyalty and glad we have met your expectations. We certainly look forward to serving you again in the future and thanks again for the positive review.
Reply from David Austin® Roses USA
Thank you for your review. There are wide size disparities across our many varieties. Often, we see smaller plants grow rapidly after planting. Please follow the care instructions and if your rose fails to thrive, we will gladly replace it as part of our 5 year guarantee.
Best Roses!
This is 3rd year i'm adding DA roses to my garden. So far these were best in comparing to other roses from the local nurseries. Roses bloom as described in their site. Customer service is really good, they replaced one of my rose twice.
Only issue is we need to pay shipping cost close to the cost of a rose if we order just 1.
May 19, 2026
Reply from David Austin® Roses USA
We're so happy to hear you're enjoying our roses for the third year and we appreciate your loyalty! We appreciate your kind words about our customer service. We understand your concern about shipping costs for single rose orders and will certainly share this feedback with our team. Thanks again for your positive review!
The 2-quart potted rose arrived in good…
The 2-quart potted rose arrived in good condition!
May 21, 2026
Reply from David Austin® Roses USA
We're so glad your rose arrived in great shape! Thanks for sharing your positive feedback with us.
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