David M Robinson Reviews 

Asif was extremely polite and professional, and I really appreciated how accommodating he was in registering my Expression of Interest for a Submariner.
During the visit, I also purchased a ring for my partner, and Diana was superb in assisting me throughout the process; knowledgeable, attentive, and a real pleasure to deal with.
I also had the opportunity to meet the regional manager. Unfortunately, I can’t remember his name, but he was equally polite and professional and took the time to convince me to leave my Rolex Daytona with you for a full service and polish, which I felt very comfortable doing.
Overall, I had a great experience with the team at DMR in Canary Wharf, and I very much hope that they will be able to fulfil my Rolex request in the near future.

I recently purchased a Rolex Yacht-Master 40 from David M Robinson at the AD boutique, and the entire experience exceeded every expectation. From the moment I walked in, Craig delivered an exceptional level of professionalism, knowledge, and genuine hospitality that made the occasion truly unforgettable.

Securing a Rolex is always a special milestone, but Craig made this purchase feel even more meaningful as the beginning of my journey as a Rolex collector. His attention to detail, patience, and passion for the brand created a first-class customer experience from start to finish. He took the time to understand what the watch meant to me personally and made the whole process feel incredibly exclusive and memorable.

Receiving the Yacht-Master 40 was an unforgettable moment, and Craig’s outstanding service played a huge part in that. He made me feel valued as a customer and welcomed me into the Rolex family with sincerity and enthusiasm. It’s rare to find such a personal and luxury-focused experience today, and it genuinely made my day.

I’m incredibly excited to continue expanding my Rolex collection with DMR, and I look forward to many more purchases in the future. A huge thank you to Craig and the entire DMR team for delivering such a flawless and world-class experience. Highly recommended to anyone looking for not just a luxury watch, but a truly exceptional customer journey.

Brilliant service my watch looks as new when I bought it will be back to pick a new watch very soon thanks again

Recently bought a watch through Hugo at DMR Canary Wharf and had a genuinely great experience throughout. He was responsive, thoughtful, knowledgeable, and kept me updated at every stage without ever making the process feel pushy.

Really appreciated the way everything was handled and I’m looking forward to working with him again in the future.

I just wanted to personally thank Hugo and the team at DMR Canary Wharf for a amazing experience. It was recently my 60th birthday and I had expressed an interest in a particular watch which they were able to get for me. The whole experience from the flowing champagne and the attention to detail made the visit so very special. I would thoroughly recommend Hugo and the team to anyone looking for service above and beyond. Thank you again.

I had an excellent experience with DMR. Bryan was outstanding throughout the entire process — professional, friendly, and incredibly helpful. The team made everything smooth and enjoyable from start to finish. I’m extremely happy with the Rolex I purchased, and it’s a piece I’ll truly cherish for years to come. Their customer service and attention to detail were exceptional. I highly recommend DMR to anyone looking for a trustworthy and welcoming luxury watch dealer.

I’ve been a customer of DMR Canary Wharf for many years, and throughout that time Cerian has consistently delivered an exceptional experience. She is friendly, professional, patient, and genuinely attentive, making every interaction feel personal and effortless.

Her knowledge of high-end jewellery and luxury watches across multiple brands is incredibly impressive, and her experience and guidance always inspire confidence. What truly sets Cerian apart is the way she builds long-term relationships with clients. You are treated with care, respect, and genuine warmth from the moment you walk in.

DMR is fortunate to have someone of her calibre representing the business. I would highly recommend both Cerian and DMR to anyone looking for a first-class luxury retail experience.

★★★★★

An exceptional experience with Patek Philippe thanks to Charley.

From the very beginning, the level of service, professionalism, and attention to detail was exactly what you would hope for when dealing with a brand of this calibre. Charley made the entire process feel personal, seamless, and genuinely enjoyable.

Knowledgeable, attentive, and incredibly polished in the way she deals with clients. A real credit to the boutique and the brand.

Looking forward to purchasing with her again in the future.

Maria and the team have always provided me a top notch service. Whether it’s information needed or sourcing of item they always go above and beyond. I haven’t and won’t be using anyone else for my purchases!

Amazing experience from the moment I stepped inside the store. Neil was fantastic with his knowledge and guidance, in which made my experience of purchasing my first Omega one to remember. Thank you very much.
Garth

A fantastic experience from start to finish. After having received very poor customer service from the other Rolex A.D. in Liverpool I went to DMR where all my reservations and issues were discussed and sorted. The sales ambassador I dealt with was really understanding, super efficient and took care of everything I required and more !
I could not be happier and would highly recommend DMR. I will never even consider anywhere else for any intended future purchases.

I booked an appointment in store, I have been welcomed in and I felt at easy since the beginning.

The service was impeccable, I have been offered a drink and the presentation of the watches was amazing.

Asif, the watch expert that helped me completely understood what I was looking for and as well being my first watch purchase made understand what was the right things to look for on your first watch.

Extremely friendly, extremely professional, an amazing person and a great seller.

I’m 100% sure that I will buy more watches in my life and I’m 100% sure I’ll be back here.

Asif thank you very much for the amazing experience and for your time, really appreciate it.

Thoroughly enjoyed my experience with Baron & the team at DMR Canary Wharf.

I would not shop anywhere else when it comes to time pieces or jewellery. Ever since I have been put in contact with Maria she has been very helpful and it’s been a pleasure shopping at DMR. Maria has been knowledgable on everything I’ve asked her and she always sold me my dream watch!

I could not recommend DMR enough and it’s thanks to Maria!

Could not recommend DMR and especially Maria enough, goes above and beyond always, she made a dream come true with my dream watch, will always be grateful. the overall service you receive from all the staff is simply exceptional.

I recently shopped at David M Robinson in London, Canary Wharf, and I was very pleased with my overall experience. The boutique is lovely and cosy and the service and communication was outstanding (special thanks to Asif!). Can highly recommend this boutique!

Back to DMR Canary Wharf after a couple of months for a new watch — everything is perfect: from knowledgeable assistance and conversations to seamless collection experience.

I have been a customer of DMR for a few years now for all my jewellery and watch needs and I really cannot recommend them enough, The team at their Canary Wharf branch are always superb, friendly and professional.
Hugo has been wonderful again today just a joy to deal with which is rare these days.

Exceptional customer service from Baron at DMR Canary Wharf. I can not fault his communication and care. I would highly recommend this company based on my experience.

DMR is a fine place to visit. It has a great relaxed atmosphere in an open plan store. All the staff have excellent person to person skills that go along with a smile. I have never experienced any pressure to purchase from the staff on any of my visits, the staff have always been there to help the customer. First Class service in every department. Highly recommended.