David M Robinson Reviews 

I visited the DMR showroom again recently to collect a timepiece and once again the experience was exceptional ! The communication leading up to my visit, the exceptional customer service whilst there and the follow up is brilliant . The manager Bale leads a truly customer centric team and Baron who looks after me is very welcoming, has a first class knowledge of their product range and understands his customers and makes me feel valued. I can’t recommend them enough for your watch and jewellery needs.

I was dealt with Connor on Sunday, he provided a great experience while I was purchasing my Tag Carrera. No pressure from him, very polite, knowledgeable and professional. Very pleased all round. Although I was buying the watch for myself, we were in Liverpool for my partners birthday and Connor gave her a bottle of champagne- that was a really nice touch, thanks Connor.

I had a great experience purchasing my second watch from the Manchester store with Tamara. Clear communication throughout and a really nice experience in store when I collected my watch. Look forward to returning for my next one. Would highly recommend Tamara who was very knowledgable.

My father-in-law and I recently visited David M Robinson in Manchester and were looked after by Alex Broder for the purchase of 2 x timepieces.

From the moment we arrived, it felt like much more than a transaction, it was a genuine experience. Alex’s knowledge of the brand’s history and the fundamentals of the watch itself was impressive. He made everything feel special and took all steps to keep us well informed.

It’s rare to come across service that memorable. We’d highly recommend Alex and we’ll definitely be back for more.

Such a lovely atmosphere in the Liverpool store. Was made to feel so welcome and the whole experience of purchasing something was made special by Joseph.
He was so helpful and friendly and very patient with me while I made my decision.

The staff in this shop are exceptional so friendly nothing is too much trouble you definitely get the pretty woman experience!! ❤️

I have had the pleasure of purchasing several watches from Alex at DMR Manchester. The attention to detail, customer service and general experience is second to none. Alex consistently delivers an experience like no one else.

All of the staff are friendly and welcoming, and DMR Manchester make special occasions truly memorable. Can’t recommend highly enough.

I had an outstanding experience purchasing my a recent Rolex with Ben. I've dealt with him several times now, and as it was the first time, the entire process was handled with the highest level of professionalism. Ben provided exceptional service — his knowledge, attention to detail, and courteous manner made the experience seamless. He is consistently the first person I turn to for any future purchases. Highly recommended.

Excellent experience with helpful and knowledgeable staff. Charley is a credit to the organisation and I hope to re visit the store soon.

I've been a client at David M Robinson in Canary Wharf for around 6 months, and the level of customer service has been beyond all expectations. Baron and the team have been superb in providing advice and guidance on my luxury watch journey.

Baron is always very welcoming and visiting the store feels like meeting an old friend. What is most important is the transparency they give of the process. I feel everyone is treated with respect, and have been given very realistic guidelines of what I should expect. However, while knowing I have to be patient, Baron and DMR have come through with some very nice surprises, and have far surpassed my expectations along the way.

I’ve recently bought a watch from DMR Manchester. From the moment we stepped through the door we felt welcomed. Summer was great, very friendly and more than happy to let me try on multiple watches. We didn’t feel rushed or like we were wasting anyone’s time, which is a much different experience to what we’ve had elsewhere. The whole experience felt special and memorable. We will definitely use DMR and Summer for future purchases.

Tamara at DMR Manchester has been nothing short of amazing. From the initial appointment through to collecting the watch, I do not have a single complaint. I look forward to coming back for the next!

I visited DMR on an impromptu trip and the service I received was exemplary, they were very accommodating and patient, really let me take my time with zero pressure, would highly recommend a visit and I will be back again in the near future that I’m sure of.

My experience with DMR has been nothing short of exceptional. The service is truly top-notch - personal, attentive, and highly professional. It stands as one of the best jewellery experiences I have ever had, if not the best.

What really sets DMR apart is the boutique feel. It is exactly what we have always been looking for: human, welcoming, and genuinely relationship-oriented. The team takes the time to listen, making the entire journey comfortable and relaxed, completely free of pressure.

A very special mention to Charley, who is doing a fantastic job in building that relationship. Taking the time to genuinely understand us, our taste, and what we are looking for makes a real difference. Such a level of care and attention is truly valuable and rare to find.

On top of that, the stones are wonderful and the collections are both beautiful and interesting. I can only say positive things - I would not hesitate to recommend them.

I have now purchased two watches from David M Robinson and some Jewellery, they never disappoint.

I most recently visited them on 12 February 2026. Asif, my regular client advisor, has been brilliant as always. Throughout the entire process of getting me a GMT Master he was responsive, polite and always happy to accommodate various requests.

I should add all of the staff at DMR Canary Wharf are always pleasant and helpful. Their attention to detail is second to none and you get an 'old fashioned' customer service / buying experience with them, in the best sense of the expression.

Kudos to Bale for running the ship so well.

I reached out to Hugo and Bale with a very special request a his and hers pair of watches for an important occasion and from the first conversation I felt I was in the right hands.

They were incredibly helpful, patient, and genuinely invested in making it happen. What I appreciated most was how easy they made the whole process feel. They listened, understood exactly what I was looking for, and kept me updated every step of the way. It never felt like “just a sale” it felt personal.

Special moments deserve special attention, and they really delivered that. Everything was handled smoothly, professionally, and with a level of care that’s rare to find.

I’m truly grateful for the experience and wouldn’t hesitate to recommend DMR to anyone looking for not just a great watch, but great people to deal with.

Excellent. Got me what I wanted, very efficient and friendly. Thanks to Charley for her help.

I walked into the Manchester store as a complete novice wanting to purchase a specific watch for my husband as a surprise for Christmas. I had an image on my phone and my online research indicated that DMR had the watch in stock.

From the moment I entered the showroom I was immediately made to feel very welcome and knew I was in safe hands with Bryan. He took the time to understand my requirements and made the process very smooth and enjoyable. I left the store with the watch beautifully gift wrapped and was also given complimentary champagne and a scented candle as part of the experience. It’s fair to say my husband was overwhelmed when he unwrapped the watch on Christmas morning!

We contacted DMR straight after the Christmas break as the watch required an additional link. This again proved to be a smooth process and there was no charge made for the repairs to be carried out.

Thank you to Bryan at DMR for making our Christmas dreams come true!

My wife and I have been clients at DM Robinson Canary Wharf for over 15 years.

Over the period, they have supplied us jewellery and timepieces.

Their knowledge of the brands of timepieces they supply that include Patek Philippe and Rolex is quite extraordinary to say the least.

Particularly Bale the boutique manager & Hugo our timepieces consultant.

They provide a warm personal service through and are a true pleasure to deal with and know.