David M Robinson Reviews 

I was greated kindly by the doorman and then Joseph assisted me. He was very knowledgeable, friendly and pleasant. I felt valued and knew that the adjustments to my ring were in safe hands. He guessed correctly what new size I'd require. He assured me that the ring would not leave the premises and the master goldsmith would adjust the ring as soon as possible.

A genuine, personable and professional service at David M Robinson’s Canary Wharf showroom.
Special thanks to Balé and Baron for their patience, dedication and quality of client care.
I don’t often write reviews, but this team deserve it 💫🌟

I’ve been shopping with Summer for several years now, and she has always been incredibly professional, attentive, and genuinely helpful. She has looked after me through many different occasions and stages of my life, including some of the most challenging times, and both my family and I feel very lucky to have her and DMR as part of our journey.

I truly can’t thank Summer enough for her care and dedication. I would always recommend Summer and DMR Manchester to all my family and friends.

Wonderful customer service giving undivided attention to the client. We were looked after by Summer. A true professional with a pleasant personality.

Nice staff, nice customer service, I felt welcome all the time andwould love to keep doing my shopping there. Charley is an excellent seller and people like her express very well the whole good environment that David M Robinson has made for luxury shopping.

This is my second watch and jewellery piece that I have purchased from Summer, and once again the experience was exceptional. She is always incredibly attentive and professional. She took the time to introduce each collection to me one by one and helped me find the option that suited me best.
For the necklace, she even arranged different colour options especially for me and guided me in choosing the one that matched my skin tone perfectly. That level of care and personal attention truly made a difference.
I have been her customer for a long time, and honestly, I do not even consider visiting any other store or a different Rolex/DMR boutique. The trust, dedication, and service she provides are truly unmatched. I always leave the store feeling happy, confident, and satisfied with my choice.
I am definitely planning to purchase more pieces from her in the future, and I have already recommended her to my boyfriend as well, she was so sweet and happy to guide as through his expectations. I am extremely happy with the service I receive every time, and she always makes sure I leave with a smile.

Summer was extremely helpful and made my experience 10/10. Looking forward to future purchases here.

I had an excellent experience with David M Robinson in Canary Wharf when purchasing my watch. From the initial appointment through to collection, the communication and service were first class.
A special mention goes to Baron, who assisted with my purchase — his communication, professionalism, and attention to detail made the whole process smooth and enjoyable. I couldn’t be happier with both the service and my new watch. Highly recommended.

Excellent customer service from Baron Latuszak-Blackman. From the first encounter, a warm, friendly and professional approach, excellent and clear communication and,
crucially, found what I was looking for.
Thank you!

During a Christmas shopping trip myself and my wife called into the Manchester store and we were introduced to Mel. From the offset Mel was approachable and extremely knowledgable about watches. We left the shop with two new watches, confident that we had chosen well and very happy with our purchases. Mel made what could have been a stressful purchase into a chilled, informative experience. We would not hesitate to go back - thank you Mel.

I recently visited David M. Robinson and had the pleasure of being assisted by Tamara. Her professionalism and attention to detail truly stood out. Not only did she remember my registration form, but she also went above and beyond to offer me my dream watch. Tamara’s knowledge and warm, personalized service made the entire experience exceptional. She took the time to understand my preferences and ensured I left feeling completely satisfied. I highly recommend both David M. Robinson and Tamara for anyone looking for outstanding service and expertise.

The staff at David M Robinson Manchester have always been, and continue to be five star passionate brand ambassadors. Today was no exception as I had the absolute pleasure of dealing with Mel when calling in to have my Rolex bracelet resized.

Before examining the watch, Mel made me very comfortable. She offered me a drink which was incredibly kind, before starting to check the watch against its official papers to ensure authenticity. Mel then checked the size of the bracelet against my wrist and immediately knew how many extra links were required to exact a perfect fit.

While Mel attended to the watch, all other members of staff who passed me by were full of smiles and made me feel very welcome and proud to be a customer of DMR Manchester.

Mel returned having fitted the extra links, and polished my watch for good measure. Needless to say that the extended bracelet was a perfect fit, thus demonstrating Mel’s expertise and skill in the area. We briefly talked expectations for the upcoming Watches and Wonders 2026 and I found Mel to be incredibly interesting, knowledgeable, and jocular throughout.

All in all, a perfect visit to an amazing five star watch dealer.

Would highly recommend, DMR Manchester. Arousa is fantastic and very professional in helping my family with watches and gifts.

Yet another fantastic experience at DMR Manchester with Craig Jones.

He managed yet again to source a rare Rolex reference for me. He always delivers on his promises and the times we’ve spent discussing all things watch related have been informative and highly enjoyable. His knowledge and customer service is second to none!

I’d never buy from anywhere else.

Outstanding service from Baron. Would highly recommend DMR Canary Wharf.

I had an excellent experience with DMR. From start to finish, the service was professional, knowledgeable, and genuinely customer-focused. Arousa took the time to answer all my questions and made the entire process smooth. I felt well looked after throughout and would highly recommend them to anyone looking for exceptional service and buying experience.

I’ve been dealing with the team at DMR for over 25 years and the service has always been of the highest standards. The support provided and the expertise and aftercare is fantastic. Craig has always gone above and beyond to ensure I’ve been looked after and is a credit to the brand and the family that is DMR. Wouldn’t want to go elsewhere as there the best around.

I highly recommend this company and service, when I first started buying and higher end watches and jewellery some places looked you up and down and were not interested! DMR in Manchester and Craig were welcoming, knowledgeable and make you feel special with every visit and purchase. The service is extremely personal and I recommend them to anybody who in the market for watches and jewellery. I have now been a customer for over 6 years and won’t use anyone else. My latest purchases were from a watch from the Tudor boutique and bangle for the wife for Christmas. The service at both locations was second to none and speaking to all the staff is like speaking to friends.

I have been a loyal customer of David M Robinson for some years now both in the Altrincham Branch and more recently them central Manchester store. I’ve always found the service, knowledge and professionalism of all staff members to be of the highest calibre.
My most recent dealings were with “Arousa” at the Manchester location. What’s a credit to the company she Is is I must say.
I will continue to use DMR for All my jewellery and watch purchases simply because I trust the staff & the service. I never have to second-guess In regards to there customer sevice, professionalism and the companies Integrity.
Thankyou Arousa and the MCR team.
My wife was over the moon with her Xmas Gift this year. 🙏🏻

Set Mel the impossible task of saving my christmas. No notice and awful insight into the requirement.
Did she step up. A week of pain, countless emails, one telephone call and she slammed it.
Very very happy