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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the backdrops, noting the excellent fabric, vivid images, and overall craftsmanship. Many people highlight the durability and professional appearance of the products, finding them perfect for various uses, from photography to theatrical productions. The customer service is also frequently commended for being helpful, responsive, and accommodating, especially with custom orders and addressing issues. However, some customers experienced issues with product and order accuracy, such as receiving items with incorrect colors, blurry images, or unexpected material. A few other people also felt that the delivery times were longer than expected, particularly for rush orders, leading to disappointment when items arrived after their intended event.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Users describe positive interactions with quality, often praising the high quality, thick fabric, and vivid... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised easy ordering, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the good customer service,... See more

Based on these reviews

Rated 4 out of 5 stars

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (sin... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This background is beautiful

This background is beautiful and very easy to shoot.
The material needs ironed or steamed before using which is always true with backgrounds.
Great product and have ordered others before and will order more when need be.

October 21, 2025
Rated 4 out of 5 stars

The fabric quality was excellent

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as it was a little too gray and black and not quite how the online picture depicted it. There’s no return policy so you have to be sure of what you want.

October 14, 2025
Rated 1 out of 5 stars

Horrible coloring- no full refund

The backdrop I purchased had absolutely horrible coloring. The snow was gray and black with shadows, however, as advertised on the website the snow was white. I am not even given the option for a full refund after being completely disappointed. I will never purchase from here again.

October 21, 2025
Rated 1 out of 5 stars

Past delivery window, fought for refund.

Been 5 days after their "10-15 day shipping window" and still no backdrop and no idea when it's going to arrive, despite whats app messages saying "it's coming soon". I had to cancel my photoshoot due to it not being delivered when it said it would be, and no clear communication as to when - if ever - it's arriving.

Edited 11/17: This company asked me to edit my review/take it down as the refund I asked for (and deserved as the backdrop never arrived) was finally processed. To be clear, I ordered on Oct 10th with a promised 10-15 day shipping confirmation. Despite two weeks of WhatsApp messages, repeated emails back and forth with customer service and lots of empty promises, four weeks after the original purchase date, was the order refund given, on Nov 11th. I'm not removing this review due to the delay, but because of the chasing that they made me do: I was repeatedly sent links to the tracking that didn't work, phone numbers to the courier that were literally out-of-service, and time lines that were seemingly made up, a promise for a refund if "it wasn't there in 2 days" to then backtrack and say they'd make another one for me, etc. Long story short, my time is worth more than a backdrop, I would be fine waiting a month if that's how long they stated it would take, but I cannot stand the gaslighting.

So be aware that you may get what you ordered, or you may not, hopefully your experience is better than mine. Good luck ya'll!

October 15, 2025
Rated 1 out of 5 stars

Very unhappy! Complete waste of my money!

I was pleased with product. Shipping a total disaster! Did not get till 3 days after event. It sat in one place 4 days, waiting details???? No eta given, AT ALL! Could not get any response from you or shipping company. Will never use your company again!

October 18, 2025
Rated 4 out of 5 stars

Product was of good quality and…

Product was of good quality and appearance...tracking number was incorrect according to USPO and I could not track...I had no apprix shipping / arrival date and inefficient way to communicate....was worried I had used a fraudulent site...

October 17, 2025
Rated 5 out of 5 stars

Happy

Everything was delivered as promised and the quality seems to be great!! will definitely order again if needed.

October 17, 2025
Rated 5 out of 5 stars

The response and the fast shipping

The response and the fast shipping. One suggestion: Offer a smaller moon about a quarter in size to the left or right. This would allow more variation to photograph more children or one adult . The one I have is good for outdoors

October 17, 2025
Rated 5 out of 5 stars

Great place to buy backdrops

They offer a huge selection of backdrops at reasonable prices. The backdrops are high quality. Delivery takes a bit of time, so best to order early.

October 9, 2025
Rated 5 out of 5 stars

Vintage/Classic Car Backdrop

The vintage/classic car backdrop that we purchased was absolutely the perfect backdrop for our father's 85th birthday party. Everyone raved about it and it was a great addition to family photos. Thank you for providing so many options through your business!

October 23, 2025
Rated 5 out of 5 stars

Great Backdrops! Great Company!

I have been buying backdrops from Dbackdrop.com for several years now. The quality of the backdrops is amazing. They are also very durable. My backdrop was shipped as promised and I received it in great condition.

October 13, 2025

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