D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Rated 4 out of 5 stars

The letting management team at DB…

The letting management team at DB Roberts, are the best I have had. Over 22 years I have contracted the letting of my flat to several agents.
Lisa runs a very good department, Nicole is very prompt, professional and a good listener. So she can resolve issues quickly and without drama.
I wouldn't hesitate to recommend them. Thank you.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient service

I have been with DB Roberts for some years now and they have always been very professional with their service.
They have always provided good advice and use reliable tradespeople to carry out works at reasonable rates.
I particularly appreciate the efforts of Nicole and Lisa who have always been available to provide support and advice.
Having the stability of being with a company which has been around for many years is important ; and for those looking for an Estate Agent, I would highly recommend this team.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Everyone was friendly very helpful abd…

Everyone was friendly very helpful and gave Advice when needed and kept me up to date with Viewings and Feedback.
Lloyd from the Auction was very friendly nice.
Kept me up to date weekly and gave me Advice when needed.
Made the Selling of my late Mothers Bungalow a plea
sent experience took the stress out it all.
I would Highly Recommend D B Roberts and I am sold to anyone

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service by the lovely Tia

Amazing service by the lovely Tia. Helped me every step of the way to secure our new rental property, answered every question I asked and was fast at keeping me updated. I couldn’t be happier with the service provided by herself, such a happy friendly lady! Super duper service from DB Roberts. 10/10 Thankyou so very much

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Sale of residential mobile home

Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended team

From start to completion the staff have been first class. Not the easiest of sales, however, total professionalism throughout. Fantastic job guys, highly recommended.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Made sure all my questions were answered in detail as well giving a professional manner and made me feel at ease.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Bethany Stevens was brilliant at a stressful time..

When my brother was taken seriously ill suddenly, Bethany Stevens the Property Manager was brilliant in helping me resolve his rental. He has been in hospital for weeks and his recovery is going to be many months meaning he's out of work and unable to run his rented house. Bethany was understanding of the situation and helped me sort everything quickly and fairly and got the house relisted to take the pressure off our family at a stressful time.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.

July 18, 2024
Unprompted review

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