We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.
Contact info
SY2 6LG, Shrewsbury, United Kingdom
- www.dbroberts.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From Landlords Perspective
DB Roberts manage my property effectively, with good communication from tenants to myself and back again, they have been very helpful and prompt when sorting issues for both myself and the tenants. Can't complain at all :)
Bethany was really helpful sorting my…
Bethany was really helpful sorting my move, the process was painless and easy, highly recommended
Professional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly.
An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
Excellent service - Emily Little
Excellent service
Emily was an absolute gem and kept us updated through our journey when we sold our house. Always had feedback on viewings and we were kept updated after we sold. Communication is key D B Roberts understands this
100% recommend
From valuation to listing (so far) Dan
From valuation to listing (so far) Dan, Gary, Alex have all been wonderful. Such a lovely friendly team. Gary is a hoot! I was nervous having somebody come and photograph the house as it is a personal project but Gary put me at ease and had me in stitches within seconds of opening the door. Thank you for what you have done so far. Now all we have to do is sell it!! 😘🙏🏼😆👌🏼
So happy with dbroberts very friendly…
So happy with dbroberts very friendly and professional I've been with them for a few years now Nicole is alway happy to help and has made renting my property out effortless would highly recommend
Best estate agents by far
Best estate agents by far!
We just put our property on the market a week ago.Lottie, Dan, Emily and Adam have all been the epitome of professional. They have been nothing but enormously friendly and helpful and have made some really meaningful suggestions already. I would definitely recommend the Stafford branch.You can tell that they are all hardworking, intelligent and approachable professionals. Thank you so much for taking our property.
D B Roberts are very efficient and are…
D B Roberts are very efficient and are a pleasure to deal with
Bethany is a star
Bethany is a star!
Bethany has always communicated well regarding any works that need doing to our home and never complains even when I feel like I’m nagging. Couldn’t ask for a nicer property manager
Nicole at DB Roberts Oakengates
Nicole at DB Roberts Oakengates, was quick to respond to me and kept me updated throughout. She was fast and efficient.
Great customer service
Great customer service, proactively ensuring I was always kept up to date.
Thanks to everyone in DB Roberts in…
Thanks to everyone in DB Roberts in Oakengates. And to Nicole Stiller who kept me updated through the procedure and explained everything very well. The staff was very kind and respectful.
Very good at communicating always at…
Very good at communicating always at the end of the phone, keeping me in the loop with everything and very friendly staff
Total lack of communication and interest
Engaged DB Roberts to sell a property, Communication was dreadful, in a 12 week period i was promised call backs on five separate occasions that just didn't happen. When I complained I was promised a manager would be my single point of contact going forward - guess what? She didnt return my call! Following an email complaint the staff chose not to phone me (as the complainant and main contact on the sale) instead opting to phone my 82 year old mother (the property owner). On another occasion I progress chased and was told they hadn't anything to report as they couldn't contact a recent viewer. I chased a week later to be told they'd spoken to them shortly after my previous call but they just hadnt bothered to update me. Generally made to feel unimportant and an inconvenience. Have now moved agents.
DB Roberts were the right choice
DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!
We cannot commend Emily highly enough
We cannot commend Emily highly enough. From day one, not only did she efficiently & professionally manage enquiries but she proactively sought prospective purchasers for our property. She was always aware & up to date regarding the process & was a pleasure to deal with. We believe ourselves to be fortunate to have had Emily as our primary point of contact.
We had a great Experience from Tia
We had a great Experience from Tia, She’s really lovely and an amazing person with a great personality. She helped us secure our dream house.
I have a property which I purchased…
I have a property which I purchased with a view to renting for a period while I spent some time overseas.
I agreed to use the Agent D B Roberts to let the property and keep me informed about people who would want to rent it.
This agent has performed an absolutely super job letting the apartment, vetting the client and getting necessary work done to keep the property up to date.
During approx 10 years the Senior Property Manager and the Head of Property Management have been excellent managers and provided me with a very efficient service, and kept me up to date with any problems advising on solutions then resolving all problems satisfactorily.
I am very pleased with the total service given over all these years.
Our Transaction has been organised, controlled, & informed throughout.
Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day.
We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately.
As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress.
Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.
Fast and brilliant customer service
Fast and brilliant customer service. The whole team are amazing and put me at ease through the selling process. Sold my house the same day it was put on the market.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








