Debt Rescue (Pty) Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for being exceptionally helpful, professional, and deeply empathetic when dealing with stressful financial situations. Consumers often note that the advisory team delivers prompt responses and guides them smoothly through every single step of the process. However, some reviewers were not happy with communication, mentioning that responses slowed down significantly or necessary follow-ups were completely lacking later in the journey. A few people also experienced frustrating delays when trying to receive proper account updates or getting timely replies to their important emails.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting efficient practices and helpful staff. Many... See more

Customer service

Consumers find customer_service to be positive and consistently report helpful experiences with dedicated... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the fast and professional... See more

Customer communications

Users describe positive interactions with contact, highlighting fast and efficient communication with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy... See more

Company replied

Rated 5 out of 5 stars

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... See more

Company replied

Rated 5 out of 5 stars

I was a complete wreck when this whole process started,lost and panicked cause of the lack of communication from my previous consultant. Memory took over my case and what a God Sent she is! Best exper... See more

Company replied

Rated 5 out of 5 stars

I recently visited there offices, everyone was kind and assisted me immediately. Offered some coffee while I wait. The consultant Memory came to assist me, very friendly and addressed my issues right... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.7

All reviews

(269)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great service I received from debt rescue by Shannon.

Wow what an excellent service I just received from debt rescue helped by Shannon. I mean everything was just so quick. I definitely give them 5 stars for real. Their services is more outstanding.

November 10, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Nkosiyazi!

We’re thrilled to hear that you received such excellent and speedy service from Shannon. It’s wonderful to know the process felt quick and outstanding from start to finish. She’ll be delighted to hear your feedback!

We truly appreciate your 5-star support and your trust in Debt Rescue!

Rated 5 out of 5 stars

Smooth and efficient

Smooth and efficient

Greg Best was very helpful and even called me at 20:55 at night to sort out my application. He is very capable and knows his stuff!

November 18, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Calen!

We’re really glad to hear that your experience was smooth and efficient, and that Greg went the extra mile to assist you, even after hours. His dedication and expertise truly make a difference, and he’ll be thrilled to know his support was appreciated.

Thank you for your trust in Greg and in Debt Rescue!

Rated 5 out of 5 stars

Great service and guidance!

Vicky assisted me every step of the way, answering all my questions and putting my mind at ease throughout the process.

November 20, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Richard!

We’re really glad to hear that Vicky guided you through every step and helped put your mind at ease. Her support and clear communication mean a lot to us and we’re happy to know it made a difference in your experience.

We truly appreciate your trust in Vicky and in Debt Rescue!

Rated 5 out of 5 stars

Memory is quick with feedback and…

Memory is quick with feedback and brilliant in explaining the process. It feels like she goes the extra mile. Thank you Memory for being exceptional

November 17, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Linda-Mari!

We’re delighted to hear that Memory provided quick feedback and clear explanations throughout the process. It’s wonderful to know her extra effort made such a positive impact on your experience.

We truly appreciate your kind words and your trust in Memory and Debt Rescue!

Rated 5 out of 5 stars

Leandri was really patient with me and…

Leandri was really patient with me and very helpful, was very stressed and she made easy from me. Thank you so much for all your help Leandri really appreciate it.

November 19, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Penelope!

We’re really glad to hear that Leandri’s patience and support helped make things easier during a stressful time. She’ll be so pleased to know her assistance made such a positive difference for you.

We truly appreciate your kind words and your trust in Leandri and Debt Rescue!

Rated 5 out of 5 stars

Memory is on the ball and very helpful

Memory is on the ball and very helpful

She is always willing to go the extra mile!

November 19, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Gideon!

We’re delighted to hear that Memory has been so helpful and consistently goes the extra mile. Her dedication and efficiency truly make a difference, and she’ll really appreciate your kind words.

Thank you for your trust in Memory and in Debt Rescue!

Rated 5 out of 5 stars

What a relieve

Debt Rescue was updating me and staying in touch the whole time.
Thank you Vicky and thanks for your Patience :)

November 19, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Tracy!

We’re really glad to hear that you felt supported and kept informed throughout the process. Vicky will be so happy to know that her patience and communication made your experience easier and more reassuring.

We truly appreciate your feedback and your trust in Debt Rescue!

Rated 5 out of 5 stars

Zane was amazing and very easy to…

Zane was amazing and very easy to communicate with so the process was quick and easy.

November 19, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Ethan!

We’re really glad to hear that Zane made everything quick, easy, and comfortable to communicate through. She’ll be thrilled to know her support made the process smooth for you.

We truly appreciate your feedback and your trust in Zane and Debt Rescue!

Rated 4 out of 5 stars

Memory Oosthuizen was very helpful

Memory Oosthuizen was very helpful, and guided through the whole process.

November 19, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Janie!

We’re glad to hear that Memory was so helpful and guided you through the entire process with care. She’ll really appreciate your kind words.

Thank you for your trust in Memory and in Debt Rescue!

Rated 5 out of 5 stars

Excellent

😊"Special thanks to Leandri for her excellent assistance when I first contacted Debt Rescue. She was thorough, helpful, and made the process smooth from the start. Appreciate you, Leandri!" 😊

November 11, 2025
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Reply from Debt Rescue (Pty) Ltd

Thank you so much!

We’re delighted to hear that Leandri provided such thorough, helpful, and smooth assistance from the very first moment you reached out. She’ll be so pleased to know her support made a positive impact.

We truly appreciate your kind words and your trust in Leandri and Debt Rescue!

Rated 5 out of 5 stars

Satisfied client

I remember when I started with Debt Rescue I had issues and the most warmest and helpful lady Memory Oosthuizen came to my Rescue and had been there for me ever since Memory words cannot express my gratitude towards you and you made me feel safe at Debt Rescue when I wanted to leave so thank you and keep up your good work and bubbly personality

November 18, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Gail!

Your message is truly heartwarming. We’re so glad to hear that Memory was there for you from the very beginning and that her warmth, support, and reassuring presence made you feel safe and cared for throughout your journey. Her dedication and bubbly personality are exactly what make her so special to our team.

Thank you for your trust and for sharing such beautiful feedback. Memory will be deeply touched.

Rated 5 out of 5 stars

Great Service From Greg

Well , I contacted Debt Rescue and Greg, has been very patient with me and did not pressure me at all as he has stated its a big decision. It was so easy and quick once i have made up my mind

November 18, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Dana!

We’re really glad to hear that Greg supported you with patience and without any pressure. It’s important to us that clients feel comfortable and confident. It’s wonderful to know the process felt easy and quick once you were ready.

We truly appreciate your feedback and your trust in Greg and Debt Rescue!

Rated 4 out of 5 stars

Very professional service I received…

Very professional service I received and super efficient.

November 15, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Leonsha!

We’re delighted to hear that you received professional and super-efficient service. Your feedback means a lot to us and motivates our team to keep delivering great support.

We truly appreciate your trust in Debt Rescue!

Rated 5 out of 5 stars

I Googled debt rescue and the first…

I Googled debt rescue and the first result that came up I clicked on it it asked how I would like to be contacted I replied via WhatsApp and was replied back by Greg Best. His assistants was fast and I understood everything he explained to me. He worked out my expenses to the send. It did not feel like a stranger handling my finances it felt like a friend that is helping me out of my struggle. Thank you Greg the world do need more of you not to judge but to help.

Great big thank you hug

Heidie Loots

November 17, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Heidie!

We’re truly touched by your beautiful message. It’s wonderful to hear that Greg made the process feel personal, comfortable, and supportive, just like a friend helping you through a difficult time. His fast response, clear explanations, and care for detail are exactly what we aim to offer every client.

Your kind words mean a great deal to Greg and to all of us at Debt Rescue.

Rated 5 out of 5 stars

Vicky was very polite patient and…

Vicky was very polite patient and efficient.

November 17, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Bruce! 🌟

We’re glad to hear that Vicky was polite, patient, and efficient in assisting you. She’ll truly appreciate your kind words.

Thank you for choosing and trusting Debt Rescue!

Rated 5 out of 5 stars

A Big thanks for Vicky from Dept Rescue…

A Big thanks for Vicky from Dept Rescue She assist me all the way could answer all my questions and was by my side all the time through a very rough time
A Big shout out for you Vicky
Thank you

November 17, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Keintjie! 🌟

We’re really glad to hear that Vicky was there to support you throughout such a difficult time, answering your questions and standing by your side every step of the way. She’ll truly appreciate your big shout-out!

Thank you for your trust in Vicky and in Debt Rescue. It means a lot to us.

Rated 5 out of 5 stars

Marlize van Wyk

I can only say thank you to Marlize van Wyk she is truly a remarkable person.
she has a passion to assist with all queries.

November 17, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Wayne! 🌟

We’re delighted to hear that Marlize has been so remarkable and passionate in assisting you. Her dedication and care truly make a difference, and she’ll be thrilled to receive your kind words.

We truly appreciate your trust in Marlize and in Debt Rescue!

Rated 5 out of 5 stars

AMAZING SERVICE-MEMORY

I have had an amazing, easy and efficient experience dealing with MEMORY. This is how service should be. Thank you!

November 14, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Duerell! 🌟

We’re delighted to hear that your experience with Memory was amazing, easy, and efficient. That’s exactly the standard of service we aim to deliver, and she’ll be thrilled to know her support made such a positive impact.

We truly appreciate your kind words and your trust in Memory and Debt Rescue!

Rated 5 out of 5 stars

Memory went out of her way to assist me…

Memory went out of her way to assist me in a kind and passionate way, she really made me feel worthy, and comfortable. Thank you so much Memory.

November 3, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Pearl! 🌟

We’re truly glad to hear that Memory supported you with such kindness and care. It’s wonderful to know she helped you feel comfortable and valued throughout the process. That’s exactly the level of service we aim to provide.

We really appreciate your kind words and your trust in Memory and Debt Rescue!

Rated 5 out of 5 stars

Greg was Patient and helpful

Greg was Patient and helped me through the entire process with explaining and guiding me to make the right choices. Would recommend him 1000%

November 12, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Rohan! 🌟

We’re delighted to hear that Greg was patient, helpful, and guided you through the process with clear explanations. It’s wonderful to know he made such a positive impact, and your recommendation means a great deal to us.

Thank you for your trust in Greg and in Debt Rescue!

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