Debt Rescue (Pty) Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for being exceptionally helpful, professional, and deeply empathetic when dealing with stressful financial situations. Consumers often note that the advisory team delivers prompt responses and guides them smoothly through every single step of the process. However, some reviewers were not happy with communication, mentioning that responses slowed down significantly or necessary follow-ups were completely lacking later in the journey. A few people also experienced frustrating delays when trying to receive proper account updates or getting timely replies to their important emails.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting efficient practices and helpful staff. Many... See more

Customer service

Consumers find customer_service to be positive and consistently report helpful experiences with dedicated... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the fast and professional... See more

Customer communications

Users describe positive interactions with contact, highlighting fast and efficient communication with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy... See more

Company replied

Rated 5 out of 5 stars

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... See more

Company replied

Rated 5 out of 5 stars

I was a complete wreck when this whole process started,lost and panicked cause of the lack of communication from my previous consultant. Memory took over my case and what a God Sent she is! Best exper... See more

Company replied

Rated 5 out of 5 stars

I recently visited there offices, everyone was kind and assisted me immediately. Offered some coffee while I wait. The consultant Memory came to assist me, very friendly and addressed my issues right... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.7

All reviews

(269)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

Best consultant

I came in contact with a lot of consultants from debt rescue. One lady who is always ready to listen and help even though it is not her department is Memory. I really appreciate your help. Cheers to Memory

February 5, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Johnica

Thank you so much for your wonderful feedback! 🌟

We truly appreciate you taking the time to share your experience, and we’re especially pleased to hear that Memory is always ready to listen and help — even when it’s not her department. That level of dedication and willingness to go the extra mile truly reflects the heart of our team.

Your “Cheers to Memory” made us smile! 💙 We will definitely share your kind words with her — she will be so encouraged to know how much her support is appreciated.

Thank you for trusting Debt Rescue and for sharing your experience with us!

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Thank you so much to Memory for your consistent support and care.

Thank you so much to Memory for your help and guidance over the years. You have been nothing but an incredible support. I was very nervous in the beginning but she made the process easy to understand. Memory would always take my calls and to assure me of the credibility of the company. I would recommend that anyone going through this kind of stress reach out immediately and start the process. Thank you Memory and Debt rescue

February 11, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day

Thank you so much for sharing such a heartfelt message 🌟

We truly appreciate your kind words and are deeply grateful for the trust you’ve placed in us over the years. It means so much to hear that Memory has been an incredible support to you, especially during a time when you felt nervous and uncertain. Knowing that she made the process easy to understand, always took your calls, and reassured you about the credibility of the company truly reflects her dedication and care.

Your recommendation to others who may be experiencing similar stress means a great deal to us. Thank you for trusting Debt Rescue with your journey — we’re honored to have walked this path with you. 😊

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I had Cynthia assist me and she helped…

I had Cynthia assist me and she helped me change my debit order date to due to unforeseen circumstances. She was very understanding and sorted out the issue in record time. Thanks for making it so easy for me and relieving a lot of stress.

January 13, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good morning Kim

Thank you so much for your wonderful feedback 🌟

We truly appreciate you taking the time to share your experience and are delighted to hear that Cynthia was able to assist you with changing your debit order date due to unforeseen circumstances. It’s great to know that she was understanding and resolved the matter in record time, helping to relieve a lot of stress for you.

Your kind words mean a lot to us and to Cynthia. Thank you for trusting Debt Rescue — we’re always here to make things easier for you when you need it most. 😊

KInd Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Excellent service - Memory

Hi Memory,

I would like to thank you sincerely for your extra-special service, support, and care throughout this journey. We have always enjoyed working with you, and your encouragement and professionalism made a challenging process much easier for us. We are grateful for the role you played in helping us reach this milestone.

Please keep up the wonderful work you do. You make a real difference in people’s lives, and I believe you will continue to be blessed for the care and compassion you show to others.

Wishing you all the very best going forward.

Thanks Norman

February 5, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Norman

Thank you so much for sharing such a heartfelt message 🌟

We truly appreciate your sincere words and are deeply grateful that you took the time to recognise Memory for her extra-special service, support, and care throughout your journey. It means a great deal to hear that her encouragement and professionalism helped make a challenging process easier and played such an important role in reaching this milestone.

Your kind wishes and acknowledgment of the difference she makes in people’s lives are truly touching. We will gladly pass on your beautiful message to Memory. Thank you, Norman, for trusting Debt Rescue and for allowing us to be part of your journey — we wish you all the very best going forward. 😊

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Great service from Memory

Thank you Memory for your great service. Always there to listen and give best advice. You are like an oasis in difficult times. We appreciate your kindness and help.

January 22, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Belinda

Thank you so much for your beautiful feedback 🌟

We truly appreciate your kind words and are delighted to hear that Memory is always there to listen and give the best advice when you need it most. Describing her support as an oasis in difficult times truly means a lot to us. We’ll be sure to pass on your heartfelt appreciation to Memory. Thank you for trusting Debt Rescue — we’re always here to support you. 😊

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Memory is always helpfull

Memory is always helpfull
. She made follow up with Absa because Absa claim that they did not received Payment. But Memory Oosthuizen go extra mile and email Absa Proof.

February 3, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Jabulile

Thank you so much for sharing your feedback 🌟

We truly appreciate your kind words and are delighted to hear that Memory Oosthuizen went the extra mile to follow up with ABSA when there was a query about payment not being received. It’s great to know that she took the initiative to email the proof of payment and ensure the matter was resolved. Your recognition means a lot to us and to Memory. Thank you for trusting Debt Rescue — we’re always here to support you. 😊

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Memory Oosthuizen of Debt you are a star

Memory Oosthuizen made all the difference in my experience with Debt Review. I recently lost my job, and I couldn't afford to pay my Debt Review payment. I received a higher Debt Review payment that I had to pay, but I couldn't afford it. Memory Oosthuizen stepped in and help arrange for me to pay my normal affordable payment. Thank you very much Memory Oosthuizen, you are a star.

January 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Errol

Thank you so much for taking the time to share your experience 🌟

We truly appreciate your kind words and are so glad that Memory Oosthuizen was able to make such a meaningful difference during a very challenging time. We understand how stressful it can be to face a loss of income and concerns around affordability, and it means a lot to hear that Memory stepped in, listened, and helped arrange a solution that was manageable for you by ensuring your normal affordable payment could continue.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Cynthia was professional from start to…

Cynthia was professional from start to finish and understandable

January 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Gugulethu

Thank you so much for the kind feedback! 🌟 We truly appreciate you taking the time to share your experience. We’re delighted to hear that Cynthia was professional from start to finish and explained everything in an understandable way. Your appreciation means a lot to us, and we’ll be sure to pass your kind words on to Cynthia. Thank you for trusting Debt Rescue!

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Marlize we would just like to thank you…

Marlize we would just like to thank you for all your support if we had problems or questions you resolved it quickly the journey was just overwhelming you made our lives so much easier. We did not have to worry about payments. You just did it all it was such a pleasure dealing with you. We will always be great full to you.

January 29, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Marie

Thank you so much for this beautiful and heartfelt message! 🌟 We truly appreciate you taking the time to share your experience. We’re honored to hear that Marlize provided ongoing support, resolved questions and problems quickly, and made the journey feel manageable and stress-free. Knowing that you didn’t have to worry about payments and that working with her was such a pleasure means the world to us. Your gratitude is deeply appreciated, and we’ll be sure to pass your kind words on to Marlize.

KInd Regards
Debt Rescue Team

Rated 5 out of 5 stars

Cynthia Mhlanga a star

Cynthia Mhlanga deserves to be appreciated for her sterling job, being so committed & customer orientated. If it wasn't for her brilliance, I would have been in trouble with Jan debit order not going through. She is a star and an asset.

January 23, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Thulani

Thank you so much for this wonderful feedback! 🌟 We truly appreciate you taking the time to share your experience. We’re delighted to hear that Cynthia Mhlanga’s commitment, customer-focused approach, and brilliant assistance helped ensure your January debit order was resolved in time. She truly is a star and a valuable asset to our team.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Memory was excellent

Memory assisted me today, she was helpful, friendly and efficient. We need more people like her to assist this will boost any business's rating

January 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Brenda

Thank you so much for your wonderful feedback! 🌟 We truly appreciate you taking the time to share your experience. We’re delighted to hear that Memory was helpful, friendly, and efficient, and that her assistance made such a positive impression. Your comment about needing more people like her to boost any business’s rating means a great deal to us, and we’ll be sure to pass on your kind words to Memory. Thank you for choosing Debt Rescue!

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Grateful for the continued service from…

Grateful for the continued service from Memory.Her continued support makes it much easier in this difficult time.Thank you Memory for always being there for us and for always assisting and going above your means.We are truly Greatful..

January 16, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Riyaad

Thank you so much for your heartfelt feedback! 🌟 We truly appreciate you taking the time to share your experience. We’re grateful to hear that Memory’s continued support has made such a difference during this difficult time, and that her willingness to always assist and go above and beyond has helped ease the journey for you. We’ll be sure to pass on your sincere appreciation to Memory. Thank you for trusting Debt Rescue — your gratitude means a great deal to us.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Lucky Myeni thank you for the wonderful…

Lucky Myeni thank you for the wonderful service truly a 5 star service thank you

January 12, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Rethabile

Thank you so much for your kind feedback 😊

We’re delighted to hear that Lucky Myeni provided you with such wonderful, 5-star service. Your appreciation truly means a lot to us, and we’ll be sure to pass your thanks on to Lucky.

Thank you for trusting Debt Rescue and for taking the time to share your experience.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Thank you MEMORY

I received excellent service from MEMORY who assisted me via email, fast, efficient, and with sufficient information to potentially get me started on my new journey. Truly appreciated the assistance.

January 8, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Sumaya! 🌟

We’re delighted to hear that Memory provided fast, efficient assistance and clear information to help you get started on your new journey. She’ll truly appreciate your kind words.

We value your feedback and your trust in Memory and Debt Rescue!

Rated 1 out of 5 stars

My debt places are calling me to say I…

My debt places are calling me to say I have not paid

January 5, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Dear Chene Barnard,

We would like to assist you urgently. Please reach out to us at enquire@debtrescue.co.za
with your ID number so we can investigate and resolve this as quickly as possible.

Kind regards
Debt Rescue

Rated 5 out of 5 stars

I spoke to Njabulo and she was very…

I spoke to Njabulo and she was very nice, she spoke eloquently and helped me in no time at all. I appreciated her professionalism.

December 23, 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Albert! 🌟

We’re glad to hear that Njabulo assisted you so quickly and professionally, and that her clear and friendly communication made your experience a positive one. She’ll really appreciate your kind feedback.

Thank you for your trust in Debt Rescue!

Rated 5 out of 5 stars

Great

It was nice to talk to the consultant vicky and the experience with depth rescue.

December 1, 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Reginald!

We’re glad to hear that you had a great experience and enjoyed speaking with Vicky. She’ll be happy to know her assistance made your interaction with Debt Rescue a positive one.

We truly appreciate your feedback and your trust!

Rated 4 out of 5 stars

Straight forward and smooth

Straight forward and smooth, done very professionally and hassle free.

November 27, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Jo!

We’re really glad to hear that the process felt straightforward, smooth, and hassle-free. Providing professional and easy experiences is exactly what we aim for, and it’s great to know we delivered that for you.

We truly appreciate your feedback and your trust in Debt Rescue!

Rated 5 out of 5 stars

Enverything was straight forward and…

Enverything was straight forward and quick never mention the response to questions it clear undastandable.
Thanks you very much Vicky.

November 29, 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Sphiwe!

We’re really glad to hear that everything was straightforward, quick, and easy to understand. Vicky will be very happy to know her clear guidance made the process smooth for you.

Thank you for your trust in Vicky and Debt Rescue!

Rated 5 out of 5 stars

Outstanding Service

Good day, I would just like to say that I have never received such fast assistance anywhere, I found debt rescue on Google, i contacted them and was attended to immediately by Grey, he was so helpful and assisted me with the whole application efficiently. I would just like to say Thank You for all your assistance

November 29, 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Charmaine!

We’re really glad to hear that you received such quick and helpful assistance, and that Greg was able to guide you through the entire application efficiently. It’s wonderful to know your experience was smooth from the very first contact.

We truly appreciate your kind words and your trust in Greg and Debt Rescue!

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