Got what we needed, but more information about the product and clearer price labelling would have been better for the boxing gloves. But price was great for the quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff are courteous, friendly and very helpful. Good range of equipment for multiple sports Store is clean, loadsa free parking on site
Company replied
Was disappointed to see unisex trainers labelled as 'mens' when fit my daughter fine Trainers were great
Company replied
I had an emergency with my e-bike. I had shattered a pedal on a high kerb. I took it to Decathlon Aberdeen where technician Pavel interrupted his schedule to swap the old pedals for new and get me... See more
Company replied
Company details
About Decathlon UK Ltd
Written by the company
About Decathlon
Decathlon‘s motto of making sport accessible for the many, is not just a mission statement, of our company Decathlon, its a way of life. The company was founded in 1976 and offers 70 sports under one roof. No matter what age, spending power or sports ability, everyone can find the right product for them from a mountain bike to a surfboard. With its 75 own brands alone the company has more than 35 000 different products sold by more than 1500 retail stores in 52 countries. All that with a low price and high quality.
365 Day Returns, 2 years warranty minimum on Decathlon brands for members
You are protected!
Instore and online purchases typically come with a 365 day return policy when purchased with a Decathlon Account. Full details are available via the link below.
Our products typically come with a two year guarantee for members. Where possible this guarantee is longer, for example life time guarantees on our bike frames and ten years on ruck sacks. The easiest way to activate this guarantee is with a Decathlon Account. Full details are available via the link below.
https://www.decathlon.co.uk/help/
Contact info
Decathlon UK Ltd, 9 Maritime St, Rotherhithe , SE16 7FU, London, United Kingdom
- customer.enquiries@decathlon.com
- www.decathlon.co.uk
3.8
Great
46K reviews
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Excellent value and comfort
March 31, 2026
Reply from Decathlon UK Ltd
Hi John,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hi Tadas,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Well worth a visit
Staff are courteous, friendly and very helpful. Good range of equipment for multiple sports Store is clean, loadsa free parking on site
March 20, 2026
Reply from Decathlon UK Ltd
Hi David,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Incompetent customer service and empty promises!
I am incredibly frustrated with the abysmal customer service at Decathlon UK regarding my return for order GB5E27ZNM592-A. My return request for R66T Academy Launcher Balls was accepted over a week ago on March 23rd, but trying to actually send the item back has been a nightmare.First, a representative named Dinesh completely misunderstood my case and asked me to provide a "proof of return receipt". I had to explain that I couldn't return the item yet because Decathlon was ignoring my multiple requests for a return label.Then, they passed the buck. They told me the item was from a third-party seller (The R66T Academy) and that they had contacted them for a pre-paid label. On March 26th, Decathlon promised me in writing that if the seller didn't respond within 2 working days, they would update me, and if there was no response in 3 working days, they would take "further internal action to move things forward".It is now past their own deadline, and I have heard absolutely nothing. No updates, no return label, and no refund. The delay is completely unacceptable. If Decathlon allows third-party sellers on their site, they need to take responsibility when those sellers fail to provide basic return services. I am just asking for a simple return label, but instead, I am being strung along and ignored. Avoid ordering third-party items from them!
March 23, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Srinivas,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
The dedicated department will shortly contact you to try to help you with this.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
Decathlon.
Empty shop
Now every time i go is nothing there in Gateshead never have stock just s I me things i remember couple of years when we can shop happy
February 11, 2026
Reply from Decathlon UK Ltd
Hi Alejo,
We appreciate your feedback and are sorry that the Gateshead store has not met your expectations. We will ask the relevant team to look into the stock levels.
Best regards,
Decathlon.
Cancelled my order without any…
Cancelled my order without any explanation.
Not impressed, waste of time
March 29, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
The dedicated department will shortly email you to try to help you with this.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
Decathlon.
Been ripped off by this lot
Been ripped off by this lot, never received order as evri" lost it" decathlon just keep giving me run around and never reimbursed for order
March 28, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Lee,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
After previously giving a 5 star review…
After previously giving a 5 star review to decathlon I am furious with them. A discount code wouldn’t work on the app and staff in store told me to go ahead and purchase and customer service would sort it after.
I spoke with Yuvadharshini in there customer services and they point blank refused to honour this even after admitting it was there issue and I should have received the discount.
Awful customer service after being a long term customer and spending thousands with them.
March 28, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi John,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Reply from Decathlon UK Ltd
Hello Alberto,
We are so glad you find everything you need in our shop! Thank you for your lovely feedback; we appreciate your support.
Best regards,
The Decathlon UK Team
Bought online, collected in store
Bought online, collected in store.
These guys are becoming the go-to place for all sports equipment.
Good staff, and quality products for reasonable prices.
January 31, 2026
Reply from Decathlon UK Ltd
Hello Antony,
We're happy to hear that you find our store a great place for sports equipment! We appreciate your recognition of our staff and product quality. Thank you for your positive feedback.
Best regards,
The Decathlon UK Team
First time ever trying to return
Generally ordering things wasn't an issue, the right product would arrive pretty quickly although the one time I needed tk exchange or refund a product it was a bizarre ridiculous experience. Firstly I tried to cancel the order before it was shipped, I emailed and WhatsApp Decathlon although they decided the next day to ship it and then only get back to me after doing so. I promptly returned the item and sent proof of postage although as yet am still awaiting a sizeable refund. It has been a full month since this purchase. I advise if you know exactly what you are buying it should be okay but if you change your mind your in for a really long gruelling process
February 28, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Rameez,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
To allow us to help you as best we can, please send your query to us at customer.enquiries@decathlon.com referencing this review in the subject line and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
Reply from Decathlon UK Ltd
Hi David,
Thank you for your review.
We are so pleased to know about your positive experience with Decathlon!
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are truly pleased to know about your positive experience with your product from Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Buyer beware
Buyer beware ! Purchased a Quechua kitchen cabinet, to find that small but vital parts were missing.
Customer service was poor. Over a week to respond. Had to chase, and you refused to post out missing parts ( I live 25 miles from store).
Offered £10 refund. Still prepared to leave me with a product that I can’t use.
Now trying to arrange return. The original product didn’t come with any packaging ( just folded) . I’m now being asked to purchase bubble wrap and cardboard as the courier may refuse to collect.
Poor customer service Decathlon UK
February 16, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Jackie,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Decathlon is fantastic
March 26, 2026
Reply from Decathlon UK Ltd
Hey Luke,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
I bought a Tennis Racket Grip Size 3, but received a Grip 2 size.
I bought a Tennis Racket Grip Size 3, but they delivered out a Grip Size 2 instead.
I have been on to both email chat and WhatsApp chat with Decathlon, and it's painfully slow to actually get any help from them, to the point, I've now given up trying to get an exchange and will just file a chargeback.
March 24, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Martyn,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications from yesterday with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Good Product, Poor Delivery
Product is good, however ordering online is always an issue.
Product shows in stock, it then took a week to contact me to say the product is not in stock.
Postage is always misleading, shows delivery as soon as two working days. However the issue is the amount of time it takes Decathlon to process the order.
Go to the store unless you can two weeks to wait for your order
March 2, 2026
Reply from Decathlon UK Ltd
Hi John,
We appreciate your feedback. We're sorry to hear about the issues you experienced with the online order and the delay in delivery. We'll review our stock management and order processing to improve our service. Thank you for bringing this to our attention.
Best regards,
Decathlon.
Reply from Decathlon UK Ltd
Hey Larry,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
wont answer the phone ....
i have been ringing the Belfast store for two days now and no one will answer my call ... imagine running a business and not answering phone calls .... i will take my business elsewhere ...
March 25, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Gary,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department for help with this matter.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Excellent customer service
Excellent customer service, from a very friendly member of the team. He showed me how to work the vouchers on the app to pay for my item. Many thanks.
March 25, 2026
Reply from Decathlon UK Ltd
Hi Michael,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon's staff.
We look forward to your next visit!
Kindest regards,
Decathlon.
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