Decathlon France Reviews 

Pantalon escalade Simond mauvaise qualité. Se déchire à la machine à laver.

I purchased some items online from Decathlon, using a gift voucher as part payment (£20). Unfortunately a couple of the items were unsuitable and I needed to return them.

Upon returning the items, I have discovered that rather than refunding me my money, they have refunded me the voucher, which is useless to me as I have nothing else to purchase.

The total cost of goods was £53.97 and the item I kept was £34.99, therefore my £20 voucher could have been kept as payment towards the helmet by Decathlon. Instead they have refunded me the voucher and kept my money.

Their customer service team has pointed me towards this policy in their refund T&Cs, however it was hard to find and a policy such as this should have been displayed prominently at checkout so I could make an informed decision as to whether I wanted to enter the contract of sale.

If I had know about this policy, I never would have entered a contract of sale with Decathlon.

They have basically robbed me of my money. Awful company, what a terrible customer service policy!

BEWARE of "Trusted Partners"

I purchased a fleece jacket (via Decathlon's website and fulfilled by Pertemba UK) as a Christmas gift which was shipped on the 23rd of November. On Christmas Day I discovered it was too large and tried to contact Decathlon's "Trusted Partner", Pertemba UK, to return for a refund. Good luck. You cannot contact Pertemba by phone or via the contact form on their website. Decathlon is also uncontactable - I've been trying via WhatsApp for nearly three hours now and nothing!!! AVOID THIS COMPANY UNLESS YOU GO TO THEIR BRICKS-AND-MORTAR STORE.

Decathlon claims that their Trusted Partners are
"Trusted local brand partners who share our values". Clearly they do, as both "customer service" experiences are shockingly poor.

AVOID, JUST AVOID

Very rude staff. Threatening security upon me walking in maskless. Dont ask if I'm exempt or need a mask, no just threaten security and then blame management and policy. Never will I walk in there again and i will tell everyone how rude they are. Management train your staff better!

I had a very bad experience in Decathlon Trivandrum (Ulloor) Store today. I shopped some gym wear worth around Rs. 8000 and the time was around 3pm. I brought a sports bra of Domyos, High Support with front zip. By trusting the brand decathlon i have brought this without a trial. After reaching home i tried it on the top of my T-shirt without cutting the price tags, and found out that it was such a pain to wear it. It took around 30-45 minutes to lock and zip it up. This is one of the horrible product which i have ever brought which is not at all user friendly. Usually big brand products are designed in such a way that it will be definitely user friendly and trustable. But this product was a total disaster. I immediately called back the store, the number was continuously busy and finally i got them on line by around 7pm. They have assured that they will be giving me a replacement but refused it when I went there. A guy who has mentioned himself as the store manager was very adamant and even after telling that this is very difficult for me to use, he was not at all letting to replace it. Finally I had to agree with them because it was costing around 1000 bugs otherwise I would have given this to him for free! I returned it in 4 hours and the tag was not cut then also they weren't ready to understand a customers dissatisfaction with the product. They could have easily returned it but they even tried to embarrass me in front of other customers. Finally with total disappointment I had to come back with that horrible product. Also, the girl near the payment counter, she was not at a trained one, she was yelling and showing attitude when I gave customer experience as 'unhappy' because I am completely unhappy with the product and the customer service.

As a conclusion, I recommend Decathlon to have well trained staffs who can be sensible and polite. I was unhappy with these two people only. Other attenders were helpful and polite. Also to have decent user friendly products designed by good brands.

Buy cheap, buy twice.

Avoid at your peril!

Domyos run 100 treadmill broke after 11 months.

Reported the issue via email to Decathlon and was told I needed a new running board and a part would be sent to me direct, then an engineer would fit this for me - great.

Received the part within a few days. After 3 weeks and no contact from the engineers I was forced to continue communication via email.

The engineers after nearly a month did contact me for an appointment, however as I had covid I had to rearrange. Big mistake - decathlon outsource the engineers and have no clue when their partners will feel like returning, so you can just wait for months on end.

After getting decathlon to acknowledge that months without use of your equipment isn’t really acceptable they said they could collect my item and refund me. But on one condition:

I must repackage the item to a similar standard to that when the item arrived. But have any packaging to wrap such a large item in - not our fault we just won’t refund you.

Feel free to use them, if you fancy getting irate

Worst store I ever in Canada(Decathlon Vaughan Toronto).Employee and management want the store to be shut down .I guess
I reached store at 6 30 pm ,I wanted to buy a turf soccer boot .which I knew already.
Only think the associates were asking me to leave as shop closing . No one came to help me rather they wanted me to leave the store . They shut half the store light at 6 40 pm.even the management are even worst.
I been to Decathlon in different 3 countries but never had such experience. This would be my first and last shopping I would do inDecathlon Vaughan Toronto .
As a manager in retail store I never ever did something like this with the customers

I was advised by decathlon to by a specific wheel for my bike. When ut arrived they said it was unsuitable. I had to return it. I had to go to Asda/Toyou do return it. They were extremely unhelpful there. The wheel has wrongly been returned to Decathlon. It has not been found. And I have had no refund.
Damien Martin.
Parcel I D ,DEC127903088
Order ref 5878477

Best in store service. Responsible for their products. Go there especially when you want to buy something expensive

Non-existent customer service. My order was shipped in 3 parts and I never received one part of it. I have attempted to contact Decathlon 3 times and have been ignored. I'll give it another week before I initiate a charge back with my credit card company.

This is a review for the website and not for the Decathlon products, which I think are great. When I try to buy something online, it just redirects to the homepage. Please invest some more money in your website! It's awful and a waste of time and you just lost a sale!

Absolute disaster. Despite being a registered member I still have to type in my name, address, phone number every time I order.

I was supposed to receive the order four days ago. I get a call from the courier service saying it will be delivered in next 24hours, but no it wasn't. And now the customer service people , as usual, are not replying, not answering. Extremely bad customer service.

I spent £250 on an air beam tent that collapses during rain and wind conditions. I purchased from the Harlow store and was recommended this tent for camping in the Peak and Lake District. Each time I have used it in wind and rain conditions it collapses. The tent floods due to the ground sheet being flat not lipped. The whole tent flooded this weekend causing damage to my camping gear and I was forced to cut my camping trip short as everything was ruined. I want a full refund and compensation as this tent has not been recalled for known listed technical faults and I am angry that this tent cannot be relied on. I was forced to sleep in my car with my cat and dog for two nights. I have cheaper tents that are better quality.

Update: the tent was refunded in full and I dropped the damaged tent off in store. I was then able to purchase the new pop up tent f &b with a gift card. I am looking forward to camping with my new cats and dog.

I never received my order, and hoping for the customer support to assist me, they mention that they do not deal with lost/stolen package. Company this huge does not have a policy for these kinda situation ?? Be aware.

Why is the delivery so slow. I converted a recognition award that I got from work into a DEcathlon voucher, wish I hadnt bothered now - order delivery expected 1st November !!! What the hell could have got it next day off Amazon.

You go to create an account and it keeps crashing. Rubbish

The worst web site ever.
You cannot even buy on line without the site crashing.
Waste of time

Rubbish! Unable to order anything on my ipad. Seriously? What century are you guys living in?