Okay so I'm not usually someone who leaves reviews but I felt like this one was worth it. I had a pitch to prepare for, ran out of time, and basically threw my talking points into Decktopus as a last... See more
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See what reviewers are saying
I have been using Decktopus for about a month now for work presentations. The AI suggestions are actually good, not generic. I still edit things to fit my style, but it gives me a solid starting point... See more
Decktopus is a great platform! I was able to create a clean, smart, and professional-looking presentation in just a few minutes! I love the option to add forms and collect information from the r... See more
Subscribed - no trial available, understood within an hour that the software does not allow personalisation (own logo, own screenshots etc) and you cannot download any slides in an editable format t... See more
Company replied
Company details
Written by the company
Experience the future of presentations with Decktopus AI - the all-in-one presentation software powered by advanced artificial intelligence technology. With AI-generated outlines, slide content, images, icons, slide items, and even slide notes and scripts, Decktopus AI takes the stress out of presentation design and formatting. Gone are the days of spending hours formatting your slides. With Decktopus AI, simply write down your presentation idea in a few words and let the AI do the heavy lifting.
Contact info
United States
- support@decktopus.com
- www.decktopus.com
3.6
Average
51 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
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The worst company I have dealt with in…
The worst company I have dealt with in years. After asking for a cancellation on an autorenewal I was told it wasn’t possible ‘because they had just done an update’. Avoid at all cost.
November 18, 2023
Unprompted review
Reply from decktopus.com
Dear Paul,
We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this to our attention.
We understand your frustration regarding the autorenewal situation, and we're sorry for any confusion caused by our response and would like to provide immediate clarification. Rest assured that when you purchase your subscription, the payment is deducted from your account only with your explicit approval. Furthermore, if you decide to cancel your subscription at a later date, there will be no additional charges incurred. The mention of an "update" actually pertains to the renewal of your subscription.We take your feedback seriously and want to assure you that we are investigating this matter to prevent similar issues in the future. Cancellations are a straightforward process, and we regret any complications you faced. If you need any further assistance in any matter, please do not hesitate to reach out to us at support@decktopus.com so we can assist you further and ensure a resolution to your satisfaction.
We value your feedback, and it is important to us that you have a positive experience with our services. Thank you for your understanding, and we look forward to the opportunity to make things right.
Best regards,
Decktopus Team
waste of time, greedy company who doesnt care about it's consumers
forced me to write everything i want for the slide in detail, only to then be greeted with subscriptions. i need to pay to get what i want 🤡
wasted my time, didnt told me to pay before i wrote all the details for the slide i want. wont recommend a greedy company who doesnt care about their users and only cares about the money
November 18, 2023
Unprompted review
Reply from decktopus.com
Dear Pot,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced with our platform.
To clarify, while we don't offer free trials, our platform allows users to create and explore presentations for free. Subscriptions are only required when users choose to unlock additional premium features and functionalities. We regret any confusion caused during your experience.
We understand the frustration you may have felt, and we appreciate your input. We have taken note of your concerns regarding the subscription process and will certainly use this feedback to enhance our user guidance. If you can reach out to our support team at support@decktopus.com, we can help you to generate AI presentations. We appreciate your understanding and the opportunity to address your concerns.
Best regards,
Decktopus Team
Doesn't work. Waste of money and Time
Doesn't work. Waste of money. And the customer service team do not fairly give refunds when things go wrong.
I paid for a monthly membership. The AI software has not processed the presentation. I had to use a different manual Powerpoint software instead.
October 20, 2023
Unprompted review
Reply from decktopus.com
Dear Ella,
I hope this message finds you well.
We appreciate your feedback and apologize for the inconvenience you faced with our service. Your satisfaction is our top priority, and we're dedicated to improving both our app and your experience. If you could share more details about the issues you encountered during your presentation, it would be invaluable for us to address them. Regarding your concerns about a refund, we completely understand your perspective. It's important to note that every company has its own set of policies, and our refund policy is clearly outlined in our terms of use and pricing page. These policies are agreed upon when you make a purchase from us, and as a responsible business, we must adhere to these policies and rules.
We hope this response addresses your concerns, and if you need more information or have further questions, please contact us at support@decktopus.com for assistance.
Thank you for your understanding and for being a valued part of our community.
Decktopus Support Team
On the border between bad product and advertising fraud
As the previous one wrote no wonder they don't offer a trial!!
I asked the dectopus ai to create a 40 minute web hosting introduction presentation for me and he created 10 slides in total and those with text and mostly images wrongly selected.
Unfortunately I lost my money. Luckily I had paid for 1 month and not a yearly subscription...
October 18, 2023
Unprompted review
Reply from decktopus.com
Dear Athanassios,
Thank you for sharing your feedback with us. We understand how important it is for our users to have a positive experience, and I apologize for any inconvenience you've faced.
We take your concerns seriously, and we'd like to investigate this issue further to see what may have gone wrong with your web hosting introduction presentation. To do so, we would appreciate it if you could provide us with more information about your specific requirements for the presentation, such as the topics you wanted to cover and any special instructions you may have had. This will help us better understand what did not meet your expectations. We would like to inform you that our team is currently working diligently to enhance our content and image development.
Your feedback is essential in helping us improve our services, and we appreciate your patience and understanding as we work to resolve this issue. Please contact us at [support@decktopus.com] so we can address your concerns and work towards a resolution.
Thank you for your time, and we look forward to assisting you further.
Sincerely,
Decktopus AI Team
CONTINUED UNAUTHORIZED CHARGES AND NO…
CONTINUED UNAUTHORIZED CHARGES AND NO OPTION ANYWHERE TO CANCEL!!! BEWARE OF THIS SCAM COMPANY.
September 19, 2023
Unprompted review
Reply from decktopus.com
Hello Mechele,
Thank you for sharing your feedback with us. We greatly appreciate it. It's important to clarify a few key points about Decktopus:
Billing Process: We want to assure you that Decktopus does not charge users' debit or credit cards without their explicit consent and subscription. We offer a free plan, not a free trial, allowing users to utilize our product without any charges unless they opt to upgrade.
Cancellation: You mentioned encountering difficulties while canceling your subscription. We apologize for any inconvenience this may have caused. To cancel your subscription, you can simply click the cancel button in the 'Subscription Panel,' or alternatively, you can reach out to us via Live Chat or by emailing support@decktopus.com. As soon as you contacted us, we initiated the cancellation process and notified you via email upon its completion.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us again through the Live Chat section on Decktopus or by emailing support@decktopus.com.
We genuinely value your feedback and are committed to improving your experience with Decktopus. Thank you for giving us the opportunity to address your concerns.
Best regards,
Decktopus Team
Terrible
Terrible. if you are doing presentations for nursery kids it may suffice...No wonder they don't offer a trial!! You can't edit the powerpoint download because it is downloaded as an image. I thought this was going to save me time getting a powerpoint together but it is useless. Even the functionality on the web designer extremely limited. Awful.
August 30, 2023
Unprompted review
Reply from decktopus.com
Hi Matthew, first of all, thank you for your honest feedback. We understand that there may be aspects of your presentation that you are not satisfied with. Decktopus offers a wide range of options and features for subscribed and free users. Our application is free to use when you first log in, without any payment required. For example, you can share a public link, you have access to all “Design” modes, etc. While our presentations are currently un-editable, we greatly appreciate your feedback on the design and want to assure you that we are working on improving it. We value your feedback sincerely, so if you have any additional comments or suggestions, please feel free to share them with us. Since our team is actively working on our users’ feedback, if you're interested, you can stay updated on our progress, or you can provide us with your email address so we can discuss new developments and features in more detail. We would be more than happy to assist you with any specific features you would like to see or find missing in our web designer. Please feel free to reach out to us at support@decktopus.com.
Promising Presentation Software.
It is a promising startup with an easy to use interface for amping up your presentations. Shoutout to the creators.
September 12, 2022
Unprompted review
Smart presentations in just a few minutes!
Decktopus is a great platform! I was able to create a clean, smart, and professional-looking presentation in just a few minutes!
I love the option to add forms and collect information from the respondents. And you can also add your voice, videos, and GIFs on a slide!
Highly recommended! 👍
April 12, 2022
Unprompted review
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