DecoratorsbestReviews 

216
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

BEWARE! Return policies are not worded clearly on the website, and are basically set up to where you can't return anything. Everything is based on "their vendor's" return policy vs their own. 7 roll... See more

Company replied

Rated 2 out of 5 stars

Ordered several samples but never received most of them. Had to email and call at least 4 times to get it resolved. Six months later, had still not received one of them. Finally gave up and ordered th... See more

Rated 1 out of 5 stars

I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped an... See more

Rated 5 out of 5 stars

Ordered Magnolia Spice wallpaper. The manufacturer in Europe sent it to the wrong address. FedEx finally found it and delivered it to the right address. Decorators Best was going to reorder it. Wallpa... See more

Company details

  1. e-Commerce Service

Written by the company

DecoratorsBest provides high-end designer fabric and wallpaper to anyone looking to adorn their home with unique, luxurious items that are difficult to find. We believe that everyone, whether they live in a one-bedroom apartment or a five-story mansion, deserves a beautiful home. Established in 2004, DecoratorsBest is the largest e-commerce company specializing in first-quality designer fabric, wallpaper, trim, pillows and rugs at the best prices. Our 200,000+ products are available to both the general public and to the trade. In addition to offering a wide range of high-end decor items, DecoratorsBest also provides extensive design inspiration and tips on our blog, newsletters, and social media outlets.


Contact info

2.8

Average

TrustScore 3 out of 5

216 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(216)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked perfectly!

Ordering was simple and delivery was fast. When I called with a question they were very helpful. I recommend Decorator's Best!

March 20, 2017
Unprompted review
Rated 4 out of 5 stars

Happy ending...

My shipment was short 1 roll when it came. I expected a second roll to come within the next couple of days. When it didn't show up on my doorstep, I phone Decoratorsbest and they expedited the shipment and were very generous and helpful too. My wallpapered wall looks fabulous and I loved the product! Easy to use and great results!

March 19, 2017
Unprompted review
Rated 5 out of 5 stars

Duralee Aegean Fabric

The fabric is very nice quality, color displayed is very true to color. Ordering and shipping was both fast and easy.

March 17, 2017
Unprompted review
Rated 2 out of 5 stars

Could be better...

Wallpaper was very pretty. But was upset that the wallpaper calculator told me I needed three rolls. What it didn't say was single or double so I ordered 2 double rolls just to be sure and was literally three inches wide too short. Had to buy another roll from a different dye lot with shipping all over again - which WAS NOT CHEAP. Would definitely look elsewhere for better shipping prices.

March 16, 2017
Unprompted review
Decoratorsbest logo

Reply from Decoratorsbest

Hi Amy,

We're sorry to hear about your experience with us and the wallpaper estimator. We changed the setting so it specifically indicates an estimate for single rolls. Please note that it is just an estimator and we recommend working with an expert in the field to help you install your wallpaper and advise you on how much to order since return options are limited and can be costly.

If you have other questions, please feel free to email us at orders@decoratorsbest.com.

The DecoratorsBest Team

Rated 5 out of 5 stars

Excellent website

I ordered wallpaper and saved so much money over the local store that was selling it for retail. It arrived quickly and customer service was excellent.

March 16, 2017
Unprompted review
Rated 4 out of 5 stars

Good customer service.

I ordered two swatches, thinking I would receive two small fabric samples which I could keep. I received two large samples directly from the fabric company which were on loan only and a return envelope was included to send them back. The samples were about 20" square which made it easy to see how they would look, but I would have liked to have had a small swatch to keep. The swatches were slow in arriving and Decoratorsbest followed up to make sure I received them. The colors/patterns didn't work for me, but I received good customer service.

March 12, 2017
Unprompted review
Rated 5 out of 5 stars

FAST!

Service was excellent. If I hadn't seen this fabric in a store, I would have passed right over it from the picture online. Trend Ash Rose is so gorgeous, the picture doesn't show the colors and pattern close enough.

March 11, 2017
Unprompted review
Rated 5 out of 5 stars

Love the wallpaper!

This is the first time I have used Decoratorsbest. They have a great selection of wallpaper and fast service. I was able to get wallpaper for half of what I expected to pay at the local paint store. We had to order another double roll in the same dye lot and they were able to make it happen. We are very pleased with the ordering experience, the fast delivery, the quality of the paper, and the customer service.

March 10, 2017
Unprompted review
Rated 1 out of 5 stars

I only received 5 out of 10 samples that I paid for. DO NOT USE THIS DELIVERY SYSTEM FOR DECORATOR SAMPLES!!!!

THIS HAS BEEN THE MOST DISHONEST ON-LINE DELIVERY SERVICE THAT I HAVE EVER USED I only received one half of the wallpaper samples that I paid for. When I called to inquire about it, the person with whom I spoke was haughty and dismissive. I just want my money back and for them to "go away." I will get samples from a more reliable source.

March 10, 2017
Unprompted review
Decoratorsbest logo

Reply from Decoratorsbest

Hi Penelope! Thank you for your feedback. On behalf of the manufacturer we sincerely and deeply apologize for the missing samples. Please email us directly at customerservice@decoratorsbest.com and we will be more than glad to provide you with a refund for your missing samples. We will also contact the manufacturer and express your frustrations and disappointment with their service as well! We look forward to speaking with you shortly.

Rated 5 out of 5 stars

Samples

I have only ordered samples so far to see if I liked the quality of the fabric. The colors and the fabric were a good quality.

March 9, 2017
Unprompted review
Rated 4 out of 5 stars

Colors

The colors were completely different than shown on website.

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Ordering is easy, as is finding what you want. And, once I order, I always get just what I wanted in a timely manner.

March 8, 2017
Unprompted review

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