Not a great experience. I ordered some felt wall panels in the same size and colour as I’d ordered last year, and did a bigger order this time. Opened them and realised the shade of green was complete... See more
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See what reviewers are saying
Great service from Marco. Helped guide me through adhesives and quantities and went out of his to check with technical how the glue sets, hard or soft. Prices were really competative. Well reccomme... See more
Good price, reasonably quick delivery. Kept updated on delivery status. There was a slight issue with damaged parts that was rectified after I chased it up. Note to future buyers check your deliv... See more
To be honest I was not entirely sure about buying skirting boards made out of plastics but will admit it looks great when it’s fitted especially with the LED light strip that I added to it. Will load... See more
Company details
- Decoration and Interior Design Store
- Acoustical Consultant
- Home Improvement Store
- Tile Store
- Upholstery Shop
Written by the company
Decormania.co.uk is your trusted UK source for high-quality, stylish home decor at affordable prices. Our extensive range includes everything from wall art and lighting to furniture and accessories, designed to suit every taste and budget. With a strong focus on customer satisfaction, we offer personalized service to help you create your dream home. Share your experiences on Trust Pilot and help us enhance our services. Visit us today and discover the difference in quality and style at Decormania.co.uk choose from many 3D wall panels, ceiling decors and acoustic panels. We offer products made of many different materials like wood, fabric, concrete, gypsum, polyurethane, etc. We offer standard and also bespoke products for variety use. Contact our sales support!
Contact info
158 Uxbridge Road, West Ealing, W13 8SB, London, United Kingdom
- 02036084244
- sales@decormania.co.uk
- www.decormania.co.uk
3.4
Average
23 reviews
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Brilliant products and delivered before…
Brilliant products and delivered before stated.
February 11, 2022
Reply from Decormania UK
Thank you for your feedback!
Buyer BEWARE
Buyer BEWARE Decormania are the worst company I have dealt with.
January 2021 we ordered a supply of Diamond Panels & were told that there would be a 3 Week delivery.
We received only 2 of the 3 parcels sent. The other parcel did not arrive until 3 Months later!
The parcel was lost at customs. Decormania said they would make some more & get them delivered ASAP but they never did, despite me chasing them at least 4 times a week for updates.
It got to the stage where the project was cancelled and the contractors used to fit the panels were cancelled.
At this point Decormania stated that they would not issue a refund & would not collect the unused panels, despite the order still not being fulfilled. We were in a position where we had paid £1k for panels that could not be used & Decormania refusing to refund.
Decormania were making no effort to replace the lost panels and had no interest in the impact this was having on us & the project.
When the lost parcel finally arrived 3 Months Later, the box was in a terrible condition, very badly torn, the panels inside were in disarray & this resulted in 8 panels being damaged.
At this point, Decormania only offered a refund on the 8 damaged panels. Still leaving us without enough tiles for the cancelled project. They said they were prepared to despatch another 8 tiles but they could not guarantee that these would not take another 3 months to deliver!!!!
Utter atrocious customer service. We are now in a position with a cancelled project, 8 damaged tiles and £1k down in our pockets.
April 16, 2021
Unprompted review
Reply from Decormania UK
Dear Jessica Banks,
I hope you are very happy now receiving full refund and all gods at free of charge. You have reviewed all funds back when you have claimed your falsely claimed chargeback and you still didn't dispatch the goods worth of 1000GBP.
Firstly we have exchanged many emails between our staff and yourself, we have also informed you at every stage that products are made to order and also we had delays with products being shipped to UK after the Brexit. UK borders where not processing all parcels at UK border due to post Brexit situation from 01.January until March 2021 - which obviously wasn't our fault. You demanded to send replacement 8 panels in 10 days - when standard waiting time for this bespoke product is 2-3 weeks plus 1 week delivery to UK. You have refused to send goods back, you have refused our Terms and Conditions and also every possible option we have proposed.
I have to admit communication with you was our worst experience ever, you were rude shouting at our members of staff blaming us for BREXIT. You called us idiots and stupid people in your emails. We have tried to help you at every stage but you preferred to leave bad reviews with your friend. I hope you like free products and I wish you all the best. kindest regards Marco Tamborini Sales Team Decormania UK.
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