Decuisine 

Rubbish company. They will take your money and won't send the goods.
Go somewhere else and buy from a reputable company. This company should be investigated and closed down.

I can only confirm everyone else's experience. Although amazingly I did at lesat recieve three of the five products I ordered. Only one of them didn't fucntion properly and was returned never to be seen again. Something must be done!

Still waiting for an item I ordered last September. How is this company still trading?? I sent a registered delivered letter threatening legal action. Is had absolutely no response. They were quick enough to take my money but still I am waiting for an item to be delivered. One tarte tatin dish. I spoke to a very nice man when I could eventually get through but still no refund?? I will be contacting Trading Standards now having read the rest of this review.

They sent me half an order but charged me for all I had ordered!
They don't answer phone calls or emails.

BEWARE ! DO NOT ORDER FROM DE CUISINE!

I rarely feel a need to write a review on a website, as I have never once had a problem. But Decuisine has not sent me the items I bought and because I paid on debit card I can not use my bank to get the money back. They never answer their phones or email and the website form never gets a response either. I have been robbed.

I wanted ice cream bowls for my upcoming wedding and Decuisine had exactly what I was looking for. I was very worried about ordering from them given the terrible comments on Trust Pilot. I called the company and spoke to Mike who assured me that he could deliver 60 ice cream bowls before my wedding. He needed to call his supplier to confirm this and said he would call me back at 3pm that afternoon. He actually rang me at 2pm and gave me an estimated delivery date. A week later he called again to let me know that the delivery date needed to be put back because the supplier had made an error in shipping the goods. I received 60 ice cream bowls two weeks later. One of the bowls had a crack and Mike shipped a replacement immediately. I cannot recommend this company enough - they are honest, friendly and went out of their way to help.

Ordered my tin, received it in a few days. Excellent service would recommend

i found the company very helpful in what i was looking for and my order was here in 5 to 6 days. i would use the company again. thank you fro your speedy service.

My brush with DeCuisine happened last October (2010). Money taken from my card immediately, and then nothing. I got my money back through my credit card company via a formal charge-back:-

1. After 3 weeks, I sent DeCuisine a letter (registered post) saying that I now wanted a refund, and I gave them 2 weeks to send me the refund. I got the form of words off the Trading Standards Web-site. DeCuisine did not communicate and I did not receive a refund.

2. I filled out a form for a formal chargeback with my credit card company. (You need proof of purchase, and a copy of the registed letter. I also had a copy of text I sent them using the web form, and described my attempts to ring them up).

We got our money back!

I have talked at length to trading standards, and I am mystified why this company (who has been behaving like this for a few years) is allowed to continue trading.

Get them where it hurts - in the wallet!

I'm afraid I'm another person ripped off by this company. I ordered the goods on 1 May and the money was taken from my card on 2nd May (this seems to be a pattern). One month on and nothing. I have managed to contact them by email through their website but the response gave no real information and said it would be sent out as soon they got it. The wbsite now says the item is discontinued - so I'm not holding out much hope!
I have no axe to bear - as so many others I just want to receive my goods especially when they have taken my money. I will be forwarding these details to any appropriate authority in the hope they can stop them trading.
Mr Wheale - if you would like to get in touch please do - I would love to hear where my goods are or why you have taken my money when you didnt have the goods.

I ordered a cake pan from this company for £29. They debited my credit card immediately. The item never arrived. When contacting the company the phone was constantly engaged or went to voicemail. Sent multiple emails to them and got no reply. When I finally got through on the phone after weeks trying I was told the item was not in stock but was promised a refund which never happenned. I spent forever trying to get through again to chase my refund and when I finally did I was told 'My wife does the refunds and she must have mislaid it'. I was so hard to get hold of this company I literally gave up trying.

I cannot understand how this company can be allowed to trade. There must be countless other people who have just given up.

PLEASE AVOID THIS COMPANY AT ALL COSTS. GIVE YOUR MONEY TO CHARITY INSTEAD.

I ordered goods in November but one item never arrived. No message or explanation given. Finally spke to man on phone. Basically 3 people running tin pot company -no storage and companies will only supply them when they have paid up front for the goods.also claimed bad press written by competitors, er no they are just rubbish. I have written again and again. They have not refunded me or replied. I am going to report them to the Dept Fair Trading.customer service nil .true rating -no stars. .

Ordered goods in January but never received. Payment taken immediately but no confirmation e-mail sent. Paid with debit card so don't think can get money back. Like everyone else have had no response to my e-mails and cannot get through on phone

Ordered mini loaf tins and almost a month later they arrived but were very different and inferior in quality to the internet description/picture I had ordered. I had to chase my order several times and never had the "within 48 hours" response - in fact never got a response! When I rang the phone was constantly engaged. Too much of a headache to deal with companies like this, mis selling themselves and their goods. Stick to tried and tested Amazon.

I ordered a tray from Decuisine over 2 weeks ago, There phone lines are only open 9-1 and I am pretty certain at 1 they are just taken off the hook as I have tried throghout the day to get them. They took my money instantly but have not contacted me to say why I dont have it.
I have emailed them to cancel the item and will be reporting them to Consumer Direct this morning.
I would strongly recommend that you do not use this company.

The items I ordered did take a few weeks to arrive. When I received no reply to my email querying the delay I checked the internet for notices about scams. I was concerned about the things written about the ccompany. I phoned the company and spoke to the owner who explained why the delivery of my items had taken so long. I have received one item and the other has been posted this afternoon. The gentleman I spoke to was very polite and helpful. I'd buy from the shop again.

Ordered a pasta m/c, never came ,asked for refund, still waiting 6 months later. this company is a scam nearly impossible to contact them.

Ordered 3 items in Oct 2010, recieved one in Dec (hence 2 stars instead of 1) and still no news on the rest. No email update of anything, called many times and once go through to the answer machine which does not allow a message to be left!

Always get error when chasing via their web form on the "Contact us" page and so never really know if they receive what I typed.

Asked for refund a few times via the web form and still no news, no surprise there then...

I bought a mug on the 15th of January thinking that, given the news was filled with stories of postal delays and Royal Mail's still failing to cope with the Christmas post weeks after the event, that my order would take weeks to arrive. And so it was with some incredulity that I received it only a few days later.

I have told my friends about Decuisine and encouraged them all to visit the site too. Can't fault them at all. I am at a loss as to how so many people seem to have left bad reviews. Part of some darker conspiracy perhaps?

The loaf tins that I ordered were competitiively priced, and arrived within 3 days. The parcel was well wrapped, and the tins were excellent quality...as is my bread now!!!
I would have no hesitation in recommending this company, and am really surprised at some of the reviews.......very strange