De Dietrich Reviews 106

My original DeDeitrich (Piano) hob gave up the ghost after 12 years. The display kept stating that there was a technical fault and I had to contact the service department, but there is no service department. I got in a repair company who stated that a PCB board had failed but there were no spares available. Due to the large size of the cut out in my granite worktop I have had to purchase another DeDietrich induction hob. When I tried to register the appliance for its 2 year warranty the online service stated that I had to use an external company for the warranty when I contacted them they informed me that they did not have any contact with DeDietrich and they did not carry out any warranty work. There is no one that you can contact to resolve. DONT BUY

Had a De Dietrich fridge for barely 2 years and coolant leak (yeah right in front of my eye last night when I heard some weird sound) followed by a lot of “smoke like” Vapor from the back of the fridge.

This is the worst brand ever. Getting rid of it and buying another one. Good riddance

I have a Dedietrich oven for 6 years . Thought I bought the best in the market . The door on the oven collapsed during the summer and kal Ireland organised a technician for me . He came and fitted two rails to the door at a cost of 260€ . The door still didn’t close properly so I got back onto KAL to try and have this resolved . It took from September to November to get a response telling me the oven was beyond economical repair ! Bottom line just buy a new one . I’m absolutely disgusted with the service and the fact that I paid to have it fixed and ended up with the same problem. Not good enough . I had a Neff oven for 20 years . Super appliance .

My kitchen joiner who built a v expensive kitchen said he could get good value items from De Dietrich. We bought a microwave, hob, dishwasher and oven from them.
The dishwasher never actually worked - the service to get someone ought took two months. In the end they replaced the dishwasher. After two months the new dishwasher broke down. The service again to try and repair it under guarantee was rusbbish. In the end they told to my kitchen joiner they would give him a credit note and that we could have a voucher to install a dishwasher that actually worked.
I hate the induction hob with a vengeance and I'm angry with myself for agreeing to having one. it does work but whenever you wipe it to clean it - it turns off the whole hob and the controls are then blocked. you then have to turn the power off at he plug to reset it.
The microwave and oven work (so far after 6 months)

I bought a de Dietrich induction hob. Chose it for brand name and size of hob! Worst decision ever! Every time I use it I feel like smashing it. Supposed to have boost on four rings! lucky to get one working. If boost is turned on other rings will turn down to 8. Crazy! Nothing right about it!! Don't think of buying a De Dietrich induction hob!!

The induction hub electronic is giving us problem less than 1 year of usage. Highly unreliable brand and product. Will strongly not recommend

You can't spell De Dietrich without "die," and that's what happened to my induction hob first, now my fridge, and I suspect the dryer is next with its abnormal rumbling.

Not due to my choice or lack of judgment, but the apartment was fitted by developer with these brand new appliances when I moved in July 2023.

In less than a year, the induction hob's heating element failed. So fortunate for me, it broke down so quickly that it was still under the 1-year warranty! When the service technician came, he nonchalantly explained that this was normal and just had to be replaced. This made me suspicious about how often their hobs break down that he was so casual about it, but without having to fork out a cent under warranty, I didn’t harp on it.

But then came the bomb 3 days ago: my fridge started showing an error and could no longer cool. This thing was just 1.5 years old! Weren't fridges supposed to last like 10 years? My previous fridge from a certain LUIGI (ignore the vowels) brand survived past my M.O.P. and is thriving at my mom's place, coming close to its 9th year of service. To give more context, we live on top of a supermarket, so this De Dietrich fridge was never industrially used and packed to the brim with frozen stuff like what some of our parents do.

So the serviceman came, and after a 15-minute inspection, he told me, "It's beyond repair. Maybe we could give you a discount if you bought a new one." Discount your moth..... well, the fridge wasn't the only thing that couldn't keep cool now. I asked him why, and he said something internal was leaking and nothing could be done, then handed me the bill.

So kudos to De Dietrich; you really know your products well, especially their lifespan. The fridge warranty was 1 year, so dying at 1.5 years meant nothing was covered. Also, I love that you allow your servicemen so much flexibility in charging fees. He gave me an invoice for $100; luckily, my wife had previously confirmed with the service center that it was $90. He sheepishly edited the invoice. $90 down the drain for someone to come down and tell me to buy a new fridge because theirs has a shorter lifespan than a Betta fish.

I would have given the dude a nice ice ccccccccccold beverage for coming all the way for nothing, but I couldn't.

Do not buy their aftersales is beyond bad in the UK. my microwave oven failed after 18 months. they have provided me with the contact number for warranty uk - also appalling and do not respond to phone calls or emails. for a supposedly premium brand just not good enough.

One more for the "my De Dietrich hob broke after 2.5 years", and the 3 years warranty that Appliances Direct sells the units with is worthless, as a condition on their website mentions that the warranty needs to be registered for the third year support to be valid (no mention of that on the AD website or their emails). I contacted De Dietrich but their support email goes to a UK company (Gowan Home) that denied the warranty. In the meantime, Appliances Direct outsources their warranty management to a company (UK Warranty/Pacifica) that's another 1* on Trustpilot.

I needed some technical support/advise in view of not functioning central heating. Made 5 calls - asked for urgent feedback. De Dietrich service could NOT be contacted .. only via call via Van Marcke (exclusive distributor). They always promised a feedback ASAP. Similar to a problem last year: NEVER called back, despite numerous calls. An absolute disaster.

Avoid that brand, unless you have enough money to dispose and buy new one: bought Piano Hob in 2012 for £4500, 3 years later problems started. Contacted Belfast service who advised to contact 3rd party company and dared to made stupid comment he does not even know I bought that hob new-no: I found it on trashyard as some homeless thug was bored with it and disposed it.
3rd party tried to rip me off asking for £120 call fee. As nobody ever paid me for coming to my job I told them to FO, disposed that piece of junk and bought Miele

i had a issue with my de dietrich oven soft close door not closing so the oven will not heat so i phoned de dietrich to book a repair which took nearly 2 weeks just to get an engineer date which was a further 2 weeks away but when i got my text repair confirmation it was a further 2 weeks away meaning i am waiting 6 weeks for a repair - they stated they have engineer shortages in my area ( the engineer company is pacifica ) so we will just have to wait ( with no cooker for 6 weeks ) lets hope it does not need a part. die detrich have said they can not swap the appliance until an engineer has looked at it - BUT THEY DO NOT HAVE AN ENGINEER AVAILABLE FOR 6 WEEKS - very disapointed with die detrich which is supposed to be a premium brand and i would not recommend to anyone purchasing anything from this company

We bought De Dietrich 93cm 5 zone induction hob and it broke after 2.5 years. Despite having purchased 5 year warranty Pacifica (unfortunately De Dietrich use Pacifica to deal with warranty repairs in the UK) refused to fix it.
We purchased the same hob to replace the old one and this one broke after few months.
We have spent hours on the phone and 7 weeks later we still have no way to contact Pacifica to repair the hob as they keep putting you through to an inactive line and hung up.
The worst experience we've ever had and £3000 wasted.
Do not buy De Dietrich.

0/100 for customer service lots of phone call after 2 months still no joy

First microwave arrived broken, the second arrived but it’s so complicated that my parents can barely work it. Overall, not great customer service and pretty average quality for a very expensive product

I recently purchased an oven and combi oven to go in my new kitchen. We went with the full black design. The interface on the oven is excellent. We had a bit of an issue after a couple of weeks with the combi oven. KAL are the representatives who service de Dietrich in Ireland and following a slight delay initially (a week) they replaced the full combi oven. The team were very helpful and I would definitely be a satisfied customer.

Great experience with De Dietrich. Loved the way the units looked from the start, simple to use. We liked the difference in the controls from other brands and we felt that De Dietrich kept things straight forward yet the oven we got (DOP8785BB) was packed with functionality. Good price on this oven compared with others in the same class, would definitely recomend to anyone wanting a little French flair with their appliances!

As all others here have said. Poor quality stuff that lasts a year or two at best. Customer service is appalling and the spare parts are ludicrously priced (£50+ for a small plastic part of a fridge drawer that should be £10 at most).

Avoid like the plague.

Have their oven and hob. They are garbage. Mind if their own and break so easily. I’ve never hated an appliance more than these.