Deepblueshooting 

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Rated 5 out of 5 stars

I only found Deep Blue recently through a Google search, but in the last 2 weeks have purchased 2 items (Grubs Boots and Deerhunter Poncho) and have already recommended them to a friend who inte... See more

Rated 3 out of 5 stars

Ordered a Brattonsound gun cabinet,according to website they would advise if any delay in dispatch,nothing! sent email to check eta no reply,sent another got reply to say were looking into it,and ho... See more

Rated 5 out of 5 stars

deepblueshooting.com offers the best in terms of pricing and customer satisfaction. Their timely response to orders and links to parcel tracking service is second only to the quality of their product... See more

Rated 5 out of 5 stars

The price, speed of service and fact that the correct item was delivered means that I can only say thank you for an excellent service that I could not fault. A huge improvement on recent dealings I... See more

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Rated 1 out of 5 stars

shamble

totally rubbish. Late delivery due to not ordering corectly from their supplier.
They tell you what you want to hear. but fail to deliver. do not purchase anyting from them. Staff need training in correct procedure

March 25, 2010
Unprompted review
Rated 2 out of 5 stars

Good Price, Poor Service

3 Ltr Air Rifle Charging Kit purchased at very good value however next day delivery was held up due to poor weather, found this out when I eventually managed to speak to retailer, very busy phoneline / shop, I feel I should have been contacted for a 110% customer service. Product was delivered & delivery charged @ next day delivery. Again, I contacted retailer, eventually managed to speak to somebody, advised a refund on postage would be made, this refund however was not for the full amount as advised. Despite an e-mail requesting that they contact myself this has never happened & full credit never received, shame as this has led me to advise caution when dealing with this company & I would think twice of using them in the future.

January 14, 2010
Unprompted review
Rated 2 out of 5 stars

Failed to deliver

I ordered a jacket and this was dispatched promplty, but never got delivered. I received a call from some one who had received my jacket by mistake and found my contact details in the documentation. The package had both their and my address on it! They had tried phoning DPD to take the package back with no success (they were left on hold for 20 minutes - rather expensive considering they were calling from Ireland). I contacted Deep Blue who promised to sort out the problem. I rang back 2 days later and nothing had been done. They promised to call back within the hour but didn't. 3 hours later I rang and asked for a refund only to be told they couldn't refund until they received the good back. I asked to speak to somebody more senior who promised I would have my refund ASAP. I'm not holding my breath waiting....

Note to Deep Blue: I won't buy from you again until you change your delivery company.

January 13, 2010
Unprompted review
Rated 2 out of 5 stars

delivery time ??

I ordered a tupe for gun charging bottle on Wed 6 Jan 2010. This still has not arrived. I paid £6.95 for Royal Mail Special Delivery as I reguired this for use this weekend, I have now been told that it will be delivered on Mon 11 Jan I don't think this is acceptable.

January 10, 2010
Unprompted review
Rated 1 out of 5 stars

Won't use them again.

You find how good or bad a company is in the way you're treated when things don't go well. I ordered some boots from Deep Blue, which the delivery company (DPD) couldn't deliver (even though somebody was at home). My wife tried to arrange another delivery time but after several calls to DPD over a few days it became apparent that DPD had lost the parcel. I rang Deep Blue to let them know what had happened and they told me I needed to wait until DPD informed them. To cut a long story short, I called the company five times over the following two weeks and I felt I was being fobbed off by them. Eventually they told me I had been refunded the money. Today (nearly two weesk later) after checking my statement, I realise that they haven't actually refunded me and I will have to ring them again. DON'T USE THEM!

December 20, 2009
Unprompted review
Rated 2 out of 5 stars

Great Prices but delivery lets them down.

My initial experience was really great. Great price and was delivered on time. My most recent experience is not so great. Everything was fine until it came to delivery. I am still waiting for delivery. The delivery company say they have tried to deliver and have left a card but their description of the house is incorrect and I have received no card. It is virtually impossible to contact the delivery company and now that I have they have not apologised. They made some excuse about the address but, guess what, I have still not received the goods. Terrible when you do actually pay for delivery !!!

December 15, 2009
Unprompted review
Rated 1 out of 5 stars

Didn't ship when said they had.

I placed my order online, then immediately rang to confirm the order and was told my item was in stock and would be dispatched the next day. Two and a half weeks later having not recieived it I checked status online and discovered it was still not shipped. I rang to find out what was going on and was given some lame excuse about it hadn't gone through properly even though I had been told the day I ordered that it had. I was then told it would be dispatched the following day by courier on next day delivery, but then I received an email saying it had been dispatched on standard delivery. Does anyboduy there ever tell the truth? I know one thing, I'll never buy anything from them again.

November 13, 2009
Unprompted review
Deepblueshooting logo

Reply from Deepblueshooting

Due to a time-out on the part of the Verified by Visa/Mastercard scheme sometimes an order times out and does not reach us - we are looking into how to improve this, however an 'awaiting authorisation' order is explained in the 'My Account' section as follows:

Awaiting Authorisation
Your order has NOT been successful and you must re-order online or by telephone.

The few customers that do experience this problem generally do call to re-order.

Rated 5 out of 5 stars

Exceptional Service and Pricing

deepblueshooting.com offers the best in terms of pricing and customer satisfaction. Their timely response to orders and links to parcel tracking service is second only to the quality of their products. Greatest thanks to deepblueshooting.com for an outstanding experience.

November 3, 2009
Unprompted review

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