Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more
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Review summary
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Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more
Company replied
In every way DeepCharts is the best. Absolute BEAST of a platform designed by traders for traders. I mean, come on, this is Fabio Valentini's personal platform, shaped under his direction and battle t... See more
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Company details
Written by the company
We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.
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4.7
Excellent
250 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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I’m very satisfied
I’ve been using DeepCharts and DeepDom and I’m very satisfied with both platforms.
The interfaces are intuitive, clean, and easy to use, which makes the trading experience much smoother and more efficient. Even advanced tools are presented in a simple and accessible way.
Another great aspect is the customer support: the team is very responsive, efficient, and always kind and helpful whenever assistance is needed.
Excellent platforms for anyone serious about order flow and intraday trading.
May 21, 2026
Unprompted review
Reply from deepcharts™
Hi Carlo,
thank you for taking the time to share your experience with both DeepCharts and DeepDOM.
We’re very glad to hear that you appreciate the usability, clarity, and efficiency of the platforms, especially when working with more advanced trading tools. Making professional order flow tools accessible without sacrificing depth is something we strongly focus on.
We also truly appreciate your kind words regarding the support team and the assistance provided whenever needed.
Thanks again for your trust, support, and for being part of the community.
The DeepCharts team
10/10 customer support
May 20, 2026
Unprompted review
Reply from deepcharts™
Hi Ethan,
thank you for your feedback, we really appreciate it.
We’re glad to hear that you had such a positive experience with our support team.
Thanks again for your trust and support.
The DeepCharts team
Not Perfect Yet, but Moving in the Right Direction
I’ve been using deepcharts for a while now, and honestly, my experience has been very positive so far.
I’ve been using deepcharts for a while now, and overall I’m really impressed with the platform, the tools, and especially the community behind it.
People should remember that DeepCharts is still a relatively new and fast-evolving platform. When a company continuously develops new features and advanced tools, occasional bugs, lags, or technical issues are normal — especially in professional trading software connected to live market data.
What makes DeepCharts unique to me is that it’s not just a platform subscription. They regularly do live sessions, workshops, and community interactions, which creates a much more active learning environment compared to many traditional platforms.
I also had very positive experiences with the support team. Whenever I had a problem or question, they responded quickly and genuinely tried to solve the issue as fast as possible.
Of course no platform is perfect, especially in the early stages, but I appreciate that the team keeps improving the software, adding innovative features, and actively supporting the community instead of leaving the platform stagnant.
So far, my experience with DeepCharts has been very positive, and I’m excited to see how the platform develops in the future.
May 20, 2026
Unprompted review
Reply from deepcharts™
Hi Andrè,
thank you for taking the time to share such a thoughtful and balanced perspective.
We truly appreciate your recognition not only of the platform itself, but also of the ongoing development process behind it. Building and continuously evolving a professional trading environment connected to live market infrastructure is a constant challenge, and feedback like yours helps highlight both the progress made and the importance of continuous improvement.
We’re especially glad to hear that you value the educational side of the ecosystem — including the live sessions, workshops, and community interaction — as well as the responsiveness of the support team whenever assistance was needed.
Your balanced approach and understanding of the realities of software evolution are genuinely appreciated, and we’re happy to hear that your overall experience with DeepCharts has been positive so far.
Thanks again for your trust, support, and constructive feedback.
The DeepCharts team
Deepchart's support is incredibly fast…
Deepchart's support is incredibly fast and excellent. Within 10 minutes, everything I needed to set up was completed. Thank you! I highly recommend it.
May 20, 2026
Unprompted review
Reply from deepcharts™
Hi Eligiusz,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that the support team was able to help you quickly and get everything set up smoothly in such a short time.
Thanks again for your recommendation, trust, and support.
The DeepCharts team
Very fast support.
May 20, 2026
Unprompted review
Reply from deepcharts™
Hi Elias,
thank you for your feedback, we really appreciate it.
We’re glad to hear that you had a fast and positive experience with our support team.
Thanks again for your trust and support.
The DeepCharts team
from day one the whole team have been…
from day one the whole team have been really great the support team go above and beyond to sort your issues out night and day the coaching and tuition is also very good for the first time in a long journey I feel the lights is at the end of the tunnel and deep charts has definitely made a difference to how I see the charts.
May 20, 2026
Reply from deepcharts™
Hi Jonathan,
thank you for sharing your experience with us.
We’re truly glad to hear that the support team, coaching, and educational side of the platform have had such a positive impact on your journey. Trading can be a long and demanding path, so hearing that DeepCharts has helped change the way you see and approach the markets genuinely means a lot to us.
We also really appreciate your recognition of the effort the support team puts in day and night to assist users whenever needed.
Thanks again for your trust, support, and for being part of the community.
The DeepCharts team
Decent software
Just a pain to be upsaled constantly and then more features are added for more monthly payments. The software itself is great but the cost is very high to be constantly upsaled as well.
May 12, 2026
Reply from deepcharts™
Hi Spartan,
thank you for sharing your perspective.
We understand that frequent feature releases and additional optional products can sometimes create the feeling of being constantly upsold, especially for users who prefer a more all-inclusive structure.
The goal behind expanding the ecosystem is to provide specialized tools for different trading workflows and levels of experience, but we understand that balancing innovation, pricing, and perceived value is extremely important.
Feedback like yours is valuable because it helps highlight how these decisions are experienced from the user side.
The DeepCharts team
The best orderflow trading tool I ever…
The best orderflow trading tool I ever used and the support is really great, they help you with everything. I have really nothing to complain about this company. It's worth 10 stars if I could give it. I recommend it to all traders. It's it's really great. Thanks to the deepcharts team for all your support and helping me out
May 20, 2026
Unprompted review
Reply from deepcharts™
Hi Davy,
thank you so much for the incredible feedback and kind words.
We’re truly glad to hear that both the platform and the support experience have had such a positive impact on your trading journey.
Knowing that you feel supported whenever needed and that you would recommend DeepCharts to other traders genuinely means a lot to us.
Thank you again for your trust, enthusiasm, and support.
The DeepCharts team
The platform is amazing the heatmap…
The platform is amazing the heatmap quality is the best ive seen, clear and easy to use... the tachnical assitants are also very helpfull if you do struggle with anything.. thank you team at Deepcharts
May 19, 2026
Unprompted review
Reply from deepcharts™
Hi Renier,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you’re enjoying the platform and especially the quality and clarity of the heatmap tools.
It’s also great to know that the support team has been helpful whenever needed.
Thanks again for your trust and support.
The DeepCharts team
Excellent platform for the price you are paying.
For those that are looking to support a small passionate team of traders that put so much effort into what they do, the deepchart team is great. During a busy time of releasing deepdom and the problems they were having, they were still so helpful and professional throughout the chaos of the release. I could tell that the member thay helped me was in the deep but managed to sort out my issues as best they could. This is not your corporate company that is in in for profits alone, they are a team of people like us reading this. Passionate and professional.
May 19, 2026
Unprompted review
Reply from deepcharts™
Hi Kierona,
thank you for taking the time to share such thoughtful feedback.
We truly appreciate your recognition not only of the platform itself, but also of the effort and dedication of the team behind it — especially during demanding moments like the DeepDOM release period.
Building and continuously improving trading software is a complex process, and feedback like yours genuinely means a lot because it recognizes the human side behind the work as well.
We’re very glad to hear that, despite the intensity of that period, the support team was still able to assist you professionally and help resolve your issues.
Thanks again for your trust and support.
The DeepCharts team
customer service is superb and very…
customer service is superb and very helpful !
the platform is the best order flow system iv used
May 19, 2026
Unprompted review
Reply from deepcharts™
Hi Olly,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you’ve had such a positive experience with both the support team and the platform itself.
It’s great to know that DeepCharts stands out for you as an order flow trading solution.
Thanks again for your trust and support.
The DeepCharts team
Really good customer service
Really good customer service, purchased a Blue Guardian futures account, didn't manage to get the deepcharts desktop app, or any help. Deepcharts support helped me straight away and im now connected!
May 19, 2026
Unprompted review
Reply from deepcharts™
Hi Vetle,
thank you for your feedback, we really appreciate it.
We’re glad to hear that the support team was able to help you quickly get everything connected and running properly with your setup.
Thanks again for your trust and support.
The DeepCharts team
Hey Everyone
Hey Everyone. I wanted to share my experience with the
Deepcharts platform and team. I have been a full-time trader for 25+ years. After the 2008 financial crisis the landscape had changed with the advent of dark pools and algo trading being more common. I realized that a shift in the trading environment was taking place. Trading is an evolving field and artform and in todays world you need to be a data analyst and have the proper tools available to you. With DeepCharts, DeepDom and GEXBOT, Fabio, Freddy, Andrei, the tool shed is well stocked and ready to help you be successful. If you're considering being a full-time trader, take my advice, be data centric and not dopamine craving.
May 18, 2026
Unprompted review
Reply from deepcharts™
Hi Kelly,
thank you for taking the time to share such a thoughtful perspective and for the trust you’ve placed in DeepCharts over your trading journey.
Feedback from experienced traders who have witnessed the evolution of the markets over decades carries a special value, especially regarding the increasing importance of data-driven decision making in modern trading environments.
We’re very glad to hear that tools like DeepCharts, DeepDOM, and GEXBOT are contributing positively to your workflow and analysis process.
Your message about approaching trading with discipline and a data-centric mindset instead of emotion is something we strongly respect and appreciate.
Thanks again for your support and for sharing your experience with the community.
The DeepCharts team
Hands down the best support staff of…
Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unless it’s an issue that has already been identified in which case they’re fast to address it and ask that you hold off on contacting while they resolve. They speak trader and understand quickly how to fix or achieve what you need. Absolutely recommend DC and DM for serious flow traders. - J
May 18, 2026
Unprompted review
Reply from deepcharts™
Hi J,
thank you for taking the time to share such detailed feedback.
We truly appreciate your recognition of the support team, especially coming from someone with experience using professional trading platforms over the years.
One of our main goals is exactly what you described: providing fast, competent assistance from people who understand trading workflows and can quickly identify practical solutions without unnecessary back-and-forth.
We’re also glad to hear that both DeepCharts and DeepDOM have been valuable tools for your order flow trading approach.
Thanks again for your trust and support.
The DeepCharts team
I like the overall functionality of the program
I like the overall ease of use with the platform and customization of the Indicators and Templates. Also the very helpful tutorials put together by the team and appreciate all the hard work to achieve this
May 19, 2026
Reply from deepcharts™
Hi Stephen,
thank you for your feedback, we truly appreciate it.
We’re glad to hear that you value the ease of use of the platform, along with the customization options for indicators and templates.
It’s also great to know that the tutorials and educational material provided by the team have been helpful throughout your experience.
Thanks again for your support and recognition of the work behind the platform.
The DeepCharts team
The best Order Flow platform I´ve ever used
it is the best looking and easiest to use Order Flow platform I´ve ever used. Everything is customizable and super intuitive. The support team is always there to help inmediately whenever is needed.
I have one Workspace (layout distribution) with many custom charts for my Desktop which I made specifically for my monitors setup, and another completely different for my Laptop for when I travel, and since I can save all of them to my Deepcharts account´s Cloud I can access to all of them anytime from any of my devices to modify them if needed.
November 14, 2025
Reply from deepcharts™
Hi Gabriel,
thank you for taking the time to share such a detailed experience.
We’re very glad to hear that you appreciate the platform’s usability, customization capabilities, and overall workflow flexibility.
The ability to manage multiple workspaces across different devices and access them through the cloud is something we know is especially important for active traders, so it’s great to hear that this has been valuable for your setup.
We’re also happy to know that the support team has consistently been there whenever needed.
Thanks again for your trust and support.
The DeepCharts team
Deepcharts is the best!!!!
Deepcharts is the best for professional trading, and now with DeepDom, they take it to a new level!!! The best platform, education, tools, customer service, everything!!!
May 18, 2026
Unprompted review
Reply from deepcharts™
Hi Fptrader,
thank you for the incredible feedback, we truly appreciate it.
We’re very glad to hear that you value not only the platform itself, but also the education, tools, customer support, and the overall ecosystem around DeepCharts.
It’s also great to know that you’re enjoying the evolution with DeepDOM and the new possibilities it brings for professional trading workflows.
Thanks again for your trust and support.
The DeepCharts team
Amazing Platform for serious traders!
Professional Trading Platform. easy to use. Also the tutorials are easy to understand and to implement directly.
May 18, 2026
Reply from deepcharts™
Hi Robertk,
thank you for your feedback, we truly appreciate it.
We’re glad to hear that you find the platform professional, easy to use, and that the tutorials are helping you apply concepts directly to your trading.
Thanks again for your trust and support.
The DeepCharts team
Great support
Great support, a professional platform, and a truly winning team.
May 18, 2026
Unprompted review
Reply from deepcharts™
Hi Christian,
thank you for your feedback, we truly appreciate it.
We’re glad to hear that you value the support, the professionalism of the platform, and the team behind it.
Thanks again for your trust and support.
The DeepCharts team
Disappointing Value, Laggy Performance, and Very Rigid Refund Handling
I purchased the 3-month “DeepCharts Full” package for $498.61 and unfortunately had a very disappointing experience overall.
The biggest issue for me was the platform performance and responsiveness. On my ASUS NUC trading workstation, chart interaction, scrolling, and moving around the platform felt noticeably laggy compared to other professional trading software I use daily. This negatively affected the usability during active market analysis.
I was also disappointed to learn that important DeepDOM/heatmap functionality was not included in the “Full” package. For order flow traders, heatmap tools are essential, so this significantly reduced the value proposition from my perspective.
The “Orderflow Mastery Course” also felt much more basic than expected considering the price and marketing. I expected more advanced educational content and deeper practical insights.
Additionally, I was surprised that “The Liquidity Bootcamp” was not included either.
To be fair, support replied professionally and in detail. However, despite requesting only a partial refund for the unused portion of the subscription, the request was denied strictly based on policy windows.
Overall, the experience felt much less customer-friendly and lower value than I expected for a nearly $500 purchase.
May 17, 2026
Unprompted review
Reply from deepcharts™
Hi Felix,
thank you for taking the time to share such detailed feedback. We’re sorry to hear that the overall experience did not meet your expectations.
Performance and platform responsiveness are extremely important aspects in trading environments, especially during active market analysis, so we understand your frustration regarding the lag and usability concerns you experienced on your setup.
We also understand your disappointment regarding the package composition and the expectations around included tools and educational content. Feedback like yours is valuable because it highlights where communication and feature positioning may need to be clearer.
Regarding refunds, we understand that policy-based decisions can sometimes feel rigid, particularly when expectations are not fully aligned with the final experience.
We do appreciate your acknowledgment of the professionalism of the support team, and your comments have been noted internally as constructive feedback.
The DeepCharts team
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