DefShop Deutschland Reviews 11,366

Hi Def,
Perfect delivery, on time! this is my 10th order.

Marcus

Super super super

I have never seen so poor customerservice as Defshop has!! I have returnde order 37503638 about 6 weeks ago and now I have to pay 200 e to Klarna!! No one bothers to let me know that you have received the shoes that I returned. And you havent also informed Klarna which claims me the money now! Incredible!! I have sent you email everyday, NO ONE answers. Dont buy anything from this compapy Defshop!

Everything ok!!!

Have sent a package return where I…
Have sent a package back where I should have 1500 again,1.5 months ago , have heard nothing and can not get through them and have not received my money!
DO NOT buy anything from here, never shop here again !!
my order number is - 37548248

my tracking number on my package is - 00340435018605159473

Waited for a refund for 2 months. Nothing happened until I left this (now edited) bad review here, which included my order number. Eventually got a mail with an instant refund which also said they don't get to work on return deliveries. Then they shouldn't deliver in first place.
They don't give customer support on their business mail or business phone number, but only reply to Trustpilot reviews. Shocking and barely legal. Who knows who or what is not working over there.
Do yourself a favor and find a new shop.

PS: They're now trying to raise their Trustpilot score through taking down bad reviews like mine by requesting ancient order information, and adding their own "perfect" 5 star reviews.

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻…..

Bought a jacket for 1700 SEK. Returned it because it was to big. Never got my money back. Scam.

Easy shopping, super reliable.

Great products, great deals, sometimes the discount codes are up to 20 or 30 percent which is great considering alot of their items are reduced anwyays, i can admit that they can be a lil bit slow answering emails, but they gave me a discount code because they took a while to anwser my email and it wasnt even anything super important, now whenever i needed to contact customer care I usually do it through their UK phone customer support, forgot the guys name but he was always super nice and had great attitude, the issue wasnt even their fault ,I have made an order and the next morning i decided i wanted to add an item to my order without paying for the delivery twice so i was told just to order it again and they will refund me for the 2nd delivery charge and send both orders together, also refunded me that 2nd delivery charge v fast, not sure why so many negative comments, tbh i have never returned any items so cant speak about that, but i bought over over €2000 on this site over few years and never had any problems with the company, even during covid lockdowns.

Website is broken and I couldn't print the return label.
No answer to emails since 1 week, meanwhile return time has expired.

The best so far, i feel most of the people here with 0 stars are bots from other sites 100%

I have recently received a North Face sports bag. The price was fine and the delivery fast.

I'm really happy I found this website where I've bought a couple of Snickers and some Nike tank top. Cool & Amazing!!

The subscription to the website was incredibly simple and safe and the same for the purchasing process.

The price was very very interesting and in a few days I've received a beautiful black package from DEF-SHOP.

Thank you def-shop!

I ordered some shirts 3 weeks ago and they still haven't been shipped. They have given me a non-working (fake) tracking number just so that Klarna's 14 days payment period starts. The payment period should start after the products have been shipped so they are breaking even Klarna's terms. I have contacted Klarna about it and fortunately Klarna has put the payment on hold.

The customer service also can't be reached either by email or by phone. The first email I sent to them was 3 weeks ago and I haven't received any replies so far.

I love Def Shop, I've never had to return anything though, kinda helps to do your research to figure out your size 🤣 To those who haven't shopped with Def, try not to be too disheartened by the over dramatic, whinging comments on here. I've become slightly addicted to this shop, I love their range and the price!!! I don't even look anywhere else now. Ok you have to wait a short while for stuff to arrive but its not the end of the world. Kinda sucks you can't use Klarna anymore but that's the only real downside. Stuff usually arrives within a week. If you want awesome clothes at an awesome price, you'll be happy to wait.
Def reccomend - no pun intended 😉

I've bought some snickers at a very interesting price. Delivered in few days and before my expectations.

Absolutely suggested for the high number of products at a very good price.

Absolutely terrible service. We bought some clothes for about €500. The clothes where all too small so we send them back as the instructions told us on the Defshop website. Its been more than a month and we still don't have our money back. They ignore our emails and the telephone lines keeps saying (every day for some weeks now) IM SORRY... ALL OUR LINES ARE CURRENTLY BUSY. And the phone hangs up. What a complete waste.