Degono Reviews 3

A lot of the larger companies out there that serve customers could take a few lessons from the customer care of Degono.

I bought the cafetière off the back of the coffee blog run by Kev.

There was an issue with the top seal, these things can happen in manufacturing with slight imperfections. I dealt with Sandra to resolve this & she went above & beyond to solve it.

Replacement seals were quickly sent to me, no quibble, at the cost of Degono, and the cafetière works perfectly (even if it hadn’t, great customer service goes a long way).

The rebound of this level of customer service is that I would not hesitate to recommend Degono to friends & family.

We bought a cafetière at the end of 2025 and have been very pleased with it. The system for keeping the ground coffee separate so you can dispose of it easily is very good even though it takes a little bit of getting used to.

We had an issue with one of the specialist screws coming off from the base of the cafetière and when I contacted Sandra she was super helpful and send out a replacement that day and even put in a spare in case there was ever an issue in the future. The customer service cannot be faulted in our experience.

After reading an article that I found on Google called coffee blog, I decided to buy one of these cafetière’s. I wish I’d never read the blog, these things are a complete faff. My advice would be stick to a regular coffee press, these are overcomplicated and achieve very little and they’re not exactly cheap.
They don’t compress the coffee grounds. All they do is push them together to make it supposedly a little easier to dispose of the used coffee grounds but in reality, all it’s caused me in the past is more of a mess when the bottom filter just falls out.

I’m adding to this review as of the 21st of September.
I’ve been in communication with a lady who I guess is one of the owners of this company and she seems quite disgruntled by my review, which I’m entitled to leave an honest review, as to how I found their product.
Given that sometimes is now passed and I’ve used the product even more. I’m going to reduce my rating to only one star because to be honest, the product is even worse than I originally thought. As I said previously I don’t find that their design makes it more convenient for disposing of the waste, I think it just creates potentially more mess and tries to solve a problem that was never really there in the first place, but on top of that the design leaves a void at the bottom of the jug, below the two filters so therefore when you actually pour the coffee out, the coffee that’s in this void has to then pass back through two filters otherwise you’re wasting quite a lot of coffee. you stand there like an idiot waiting for this to come through and overall this is just a poor designed product and if it was any good it will be on the shelves of retailers that would’ve picked up on this product by their buyers.