I ordered an item in June to be delivered at the beginning of July. So far, no delivery and no estimation date. I sent multiple emails, the last one a month ago, that have been left unanswered. Ther... See more
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Firstly I see a picture with a beautiful pool on the advertisment. A Welness suite where you have to pay the Gym and Pool extra… It was mentioned however disappointed. The suite is nice! , sauna beau... See more
Company replied
I've ordered from DD before, no problems to date, this time was no different, easy enough, shipping charges ok (actually lower than previously). Product was very competitively priced and arrived intac... See more
Company replied
This is not the first time I have ordered with Dein Deal - always issues!! This time it was 2 pairs of IDENTICAL Birkenstock I wanted to choose the colour by seeing them in person . When I tr... See more
Company replied
Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
2.8
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great deal on a product that I use…
Great deal on a product that I use daily.
Ordering was easy, shipping and delivery was great too.
May 17, 2026
Unprompted review
“My experience with returning a product…
“My experience with returning a product and getting a refund was not good. The product was returned successfully, but the refund process took a long time and was difficult.”
May 19, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Ivanov,
Thank you very much for taking the time to share your experience with us. We sincerely apologize that the return and refund process for your product did not go smoothly and that you faced delays and inconvenience.
We would like to apologize for the delays in processing returns due to the transition of our logistics processes and the switch to a new fulfillment partner. We understand how important fast and hassle-free processing is to you, and we regret that we were unable to meet our usual standards in your case.
We promise that the processing time for refunds will return to normal levels shortly. Our team is working hard to optimize the new processes so that we can offer you even better service in the future.
If you have any further questions or concerns, please do not hesitate to contact us directly. We want to ensure that your issue is fully resolved.
Thank you again for your feedback—it helps us improve.
We wish you a pleasant day.
Best regards,
Deindeal.ch
My order was only partly fulfilled
My order was only partly fulfilled. Some items couldn’t be sent. Instead of providing a refund of the items they couldn’t send, they gave a voucher code refund which I’m forced to spend in their shop on a future item. That is completely unethical- if you pay for an item and the company can’t fulfill the order they should refund the difference back to the credit card you pay from.
April 29, 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your feedback.
We sincerely regret that we were unable to deliver all the items you ordered. In cases like this, it goes without saying that we will refund the corresponding amount to your bank account, as the error was clearly on our end.
To resolve your issue as quickly as possible and to your complete satisfaction, we ask that you contact our customer service directly. Our staff is happy to assist you and will work with you to find a solution.
We sincerely apologize for the inconvenience caused and the error in processing your order.
Your feedback is very important to us, as it allows us to analyze such errors internally and continuously improve our processes.
We wish you a wonderful day.
Best regards,
Deindeal.ch
Good product at a very good price
May 14, 2026
Unprompted review
Delivery time was long compared to…
Delivery time was long compared to other shops
May 12, 2026
Unprompted review
We went to Cucaracha and had very…
We went to Cucaracha and had very flavoursome food!
May 14, 2026
Unprompted review
****
Price was good, well packed, I got delivery Details by Mail, only shipping was taking a Bit longer than expected. Quality was Perfect
May 11, 2026
Unprompted review
Excellent pedicure and super friendly…
Excellent pedicure and super friendly service
May 8, 2026
Unprompted review
Voucher instead of cash
I did not like the fact, that I did not get my money back after returning the product. Instead I got a voucher.
Was definitely my last order for clothes there.
May 8, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Ben,
Thank you very much for openly sharing your opinion with us.
We understand that the current situation is frustrating for you. As soon as we receive and inspect your return, the corresponding credit will automatically be posted to your customer account.
If you have any further questions or would like a direct refund to your originally used payment method, our customer service is always happy to assist you. We will review your individual case and support you with the further process.
We thank you for your understanding.
We wish you a pleasant day.
Best regards
Deindeal.ch Team
The order wasn't delivered within the…
The order wasn't delivered within the estimated time. I had to call several times to cancel it. The wait time was very long, and then customer service was nonexistent. The operators were unfriendly and seemed unmotivated.
May 5, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Alejandro,
Thank you for taking the time to provide feedback.
Delivery times are indicative values for us, based on information from our partners. If there are deviations, it is frustrating and something we actively want to improve.
Every feedback is reviewed internally and incorporated into training and process adjustments.
If you still need assistance, please contact our customer service directly so that we can find a satisfactory solution for you.
Thank you for your understanding
We wish you a wonderful day.
Best regards
Deindeal.ch
I am very disappointed with the service…
I am very disappointed with the service provided by your company. The delivery times are excessively long, and I am still waiting for a response regarding two orders that are now over a month delayed. Additionally, I placed an order which was sent incorrectly; I reordered the same item, and once again, the wrong shoes were delivered.
Communication has been extremely poor, with little to no response from your side. Overall, this has been a very frustrating experience, and based on this, I cannot recommend purchasing from your company.
May 4, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Juan,
thank you for your honest feedback. Waiting is rarely anyone’s favorite activity – we understand that well. For some deals, shipping is handled directly by our partners, which can result in varying delivery times. We are currently working on providing earlier and clearer status updates.
Regarding communication, we are sorry that you had this experience. Our customer service team is continuously working to handle inquiries more quickly and clearly.
If you like, we would be happy to review your order together.
Thank you for your understanding.
We hope you have a wonderful day.
Best regards,
Deindeal.ch
Great beauty treatment
Great beauty treatment
Really enjoyed the treatment
April 28, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Nicole,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
First order with this site
I placed an order with several items on this website, but unfortunately my experience has been disappointing so far.
The order was split into multiple shipments, and although delivery was originally expected last week, only one item out of seven has arrived so far. Unfortunately, the item that did arrive appears to have a quality issue.
I contacted customer service by email immediately and provided photos and videos of the problem. However, I did not receive a response until I called the hotline myself, which made communication quite difficult. I was then informed that my email had been received but the attachments were missing, so I sent everything again via WhatsApp. Since then, I have still not received a reply.
At this moment, I cannot recommend this website based on my current experience. However, I sincerely hope that after this feedback, the company will review my case and improve their response and service.
April 28, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Viktoriia,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely. For some deals, shipping is handled directly by our partners, which means delivery times may vary. We’re currently working on providing status updates sooner and making them clearer.
If a product doesn’t meet your expectations, that’s naturally disappointing. Feedback like this helps us critically evaluate our partners and product offerings.
Thank you for your understanding. We hope you have a wonderful day.
Best regards, Deindeal.ch
Great! Top destination and Team
Great!
Top destination! The team is super friendly, highly competent and everything is very well organized. It was a wonderful experience with an incredible number of impressions. A big thank you to the entire Chocolate team around Luc💪absolutely recommendable!
Best regards,
HB
April 25, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Information about shipping not accurate…
Information about shipping not accurate sometimes buy very happy with the timeline and products bought.
April 13, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for taking the time to leave a review.
Maybe you will soon discover another deal that you like.
We wish you an excellent day.
Kind regards,
Deindeal.ch
The hairstylist said that he had 45…
The hairstylist said that he had 45 years of experience. Unfortunately it was my worst experience within 30 years of bleaching my hair. I have different colours in my hair including yellow, grey, black and copper. And above that, the made a bad hair cut.
April 9, 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
We would like to sincerely thank you for your valuable feedback.
We are truly sorry to hear that you had such an experience with one of our partners. We understand how disappointing and frustrating this situation is for you.
To file a complaint, please contact the partner in question directly first. If you encounter any difficulties or do not receive a satisfactory resolution, we will of course be happy to assist you and will work to mediate between you and our partner to find a solution together.
Your feedback is directly incorporated into our quality assessment.
We sincerely apologize for the inconvenience and hope to continue serving you as a customer.
We wish you a pleasant day.
Best regards,
Deindeal.ch
Too late was supposed to be here 3…
Too late was supposed to be here 3 weeks before still waiting for my order .
March 13, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Mexili,
Thank you very much for your comment.
First of all, we would like to apologize for the inconvenience and the long wait.
Although we make every effort to ensure fast and smooth delivery, it is important to note that certain aspects of the delivery process are beyond our direct control.
The delivery dates listed on our website are approximate. Of course, we do everything we can to meet these deadlines.
Our goal is to ensure that you receive your package as soon as possible, and we do our utmost to resolve any difficulties that arise.
Our customer service team is happy to assist you further.
We wish you a wonderful day.
Best regards,
Deindeal.ch
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
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