Dell Reviews 3,468

Wouldn't even give them 1 star!
Monitor came faulty on the 10 December for my son's surprise birthday present. I turned it on the night before his birthday on the 21st for the big gaming set up reveal and realised it was faulty.
After loads of emails back and forth I still don't have a replacement monitor. They have collected the old one promising me an exchange, they have £188 of my money on hold for the replacement, but still haven't even processed the delivery of the new monitor. Could anyone please help me with companies or information where I can start making some serious complaints about the customer service?

I ordered a laptop, went through with the process, see the card checked activity in my bank account.
Seems like Dell didn't process the order, but the same device is now 30% more expensive. 100% can't recommend.

Incredibly unnecessarily complicated return process that took weeks. I put in a ticket as requested by dell to return my laptop within the given amount of time. However, that ticket was not processed by them properly, so I had to call multiple times to return it. I then went through an elaborate return procedure that feels terribly outdated and am now still waiting for my money (weeks later).

Oh my gosh, how do I even begin to explain what a disaster Dell Customer Service is if you need a repair.
Also, read the fine print on their Warranty. If you look closely is says "Just Kidding, We Don't Cover Anything - You are Screwed !"

I ordered a product from dell and put in the incorrect shipping address. One number was off. I called dell to let them know and they told me once it shipped I would be able to change the shipping address, or I had to cancel my order. I said should I go ahead and cancel my order and they said no. Do not cancel. It’s much easier to just wait and change the shipping address. Well after it shipped I was unable and called to no avail. Customer support didn’t do anything. I was in the phone for hours with multiple people saying oops not our problem. The worst customer experience I have ever had. Would give it a zero if I could!

I ordered an item on 1 December 2025 and a month later nothing has been after multiple attempts

Crap company. Tried to return my purchased monitor twice via pickup. Made sure I was home both days. No-one turned up either time!

Embarrassingly shambolic company. The days of dell being an excellent powerhouse are well and truly over. I cannot even begin to describe how awful the customer service is. For your sanity’s sake avoid ever buying with dell. Lifelong customer here, never again.

If I could give Dell a '0'- I would. WORST COMPANY EVER. Do not waste your time. Find anyone else to buy a computer from.
Dell accepted my order on Dec 21, gave me a tracking number and shipment date, then canceled it without any notification. I only found out by checking my account myself. Now they refuse to honor the price I paid just 5 days ago, even though this was completely their error. I’ve wasted over 3 hours on the phone with zero help. This is dishonest, deceptive, and corrupt business practice. Dell’s “customer service” is a joke. Buyers beware.

Don’t buy Dell period. !! Don’t waste your money 0 exchange your money will flush in the toilet don’t buy ! No matter if Amex offering you a great deal no matter if it’s Black Friday you will get 0 value I flush 1200$ the tech support is a nightmare the computer is nightmare

ZERO Competent Service
I ordered a computer from the outlet with my Dell Pay account thinking I was getting special financing on my purchase as a Dell Pay customer. Received my statement from Dell Pay and found out the purchase was regular APR.
Called Dell Pay (Bread Financial), who told me to call. Dell said they can't do anything and transferred me to Dell Financial Team which was Dell Pay (Bread Financial) who already stated they couldn't do anything and told me to call Dell again. Started a chat with Dell just for them to tell me the SAME EXACT THING AGAIN. Got tired of the run around and requested to return the computer with chat agent number 3 (Akshyata). I was informed I would receive a return label within 24 hours. On 12/23/25 I contacted Dell again asking about my return label to be told "a technical error" caused the label to not send and that I can expect to receive it in a couple of hours. NOT A SINGLE AMERICAN CUSTOMER SERVICE AGENT BTW.

What an amazing collection of terrible customer service experiences from 1 purchase. RIP to my relationship with Dell (joining the ranks of HP) I will never buy another Dell product again.

Dell’s checkout stated that if I ordered immediately, delivery would be 24 December. Based on that information, I placed the order.

After purchase, the delivery changed to 29 December via UPS, which is a significant difference and not acceptable given the time-sensitive nature of the order.

This kind of delivery messaging is misleading at the point of purchase. If the stated delivery date cannot be honoured, it should not be shown as an option during checkout.

I will cancel the order as a result. I would advise others to be cautious and not rely on Dell’s delivery promises when ordering close to deadlines.

First off I have to say i am shocked by what I've seen here , I had and have a horrible ongoing experience with Dell, so I came here to tell my experience and thought these people are going to think I'm crazy as I thought I was going to see a ton of 4 and 5 star reviews and when I leave my 1 star review folks wouldn't believe my review wow was I wrong , so here's what happened on December 9th I placed an order for a laptop, keyboard and mouse , I entered my payment information and hit place order , I get an email confirming my order then the company that issued my debit card texts me saying Dell declined 28.25 of my purchase no explanation why ,then the bank texts me again saying great news Dell was able to split the order.so I go back to Dell to see what is going on I logon and have a message to update my method of payment which I refused to do the card I used had more than enough for the complete order so I said no problem I have the perfect solution I'll just cancel the mouse and keyboard and buy that from Amazon or someplace else So the laptop was paid for so I called Dell told them I cancelled the mouse and keyboard so when can I expect shipment of my bought and paid for laptop only to be told they placed it on hold waiting for me to update my method of payment I said I'm not doing that I cancelled that part of the order so I then ask ok now that I cancelled that order once more when will my laptop ship and I get told IDK its still on hold , so I said okay I'm going to make this easy on everyone I'll cancel the entire order and then cancelled it and said now all you have to do is process my cancellation and release the funds back to my card they said it would take 24 to 48 hours for it to process I said no problem so 48 hours later it still shows the order processing so I contact them and get told they are working on it so I wait a couple more days and reach out again and I'm told the cancellation is complete and the funds have been released I immediately contact my bank only to be told nothing has changed it is exactly like it was on December 9th so I reply back to Dell saying it hasn't been processed and ya'll still have my money so it gets escalated to a different agent who says he's on top of things and will update me every step of the way ....so a couple days pass and I've had enough of their BS so I email them on the 14th saying Ive had enough you have til end of business of Monday the 15th and if this isn't resolved by end of business that day then Tuesday morning I would be contacting the Federal Trade Commission , the Consumer Protection Agency , the Internet Crime Complaint Center, My State Attorney General, the Better Business Bureau and leave a review on Trustpilot, so That Tuesday I filled the complaints Tuesday evening I get a new email from Dell now its been escalated even higher up to which I'm told the same bs I've been being told this guy is making this his top priority and he will keep me abreast of the investigation LMAO first off whats to investigate I placed an order you refused to ship it so I cancelled it End of story release my funds and like the other two reps I haven't heard anything since...... now let me elaborate a little I've had contact with 3 different agents now this is the part your going to love the only thing all 3 did ws provide lip service and tell me what I wanted to hear and done nothing at all but all 3 couldn't apologize enough and repeatedly told me how sorry they were because this is not the experience they want their customers to have To which I replied BS this is the EXACT experience you want your customers to have and the exact experience you have given to us and all you have to do is go to Trustpilot and read the reviews this is not a one time thing with ya'll its a every single day thing , I read about 40 of the most recent reviews and out of them all but 2 reviews are 1 star reviews and two 2 star reviews its disgraceful , ya'll USED to be a legit and reputable company now ya'll are as big a scam outfit as anybody on the internet ...... and the proof is right here on Trustpilot

I sent a page of the specs that I wanted for the computer I was buying , which was the same exact one as my Moms All in One computer to the sales guy name Zane. Then we talked on the phone and the only thing I said that I want different is one level up of the memory that my mom had and one level up of the speed that my Mom had. So he charged me up a hefty price of almost 1700 dollars when she got hers for under 1000 and she got a printer with it. Well I sent him the paper with specs and all and only wanted to upgrade the memory and speed. Touch screen was part of the specs and we never talked about that csuse I sent him the paper with specs in an email but he took off the touch screen specs and i didn’t notice it till I got it at home and unwrapped the box, I’m all happy. First computer I got in my whole life and I’m 45. So when I was ready to set it up, I called support to help me set it up. That’s when I found out that it was not touch screen. So next day I called back Zane and never could get a hold of him so kept leaving him messages and he just gave me an 800 number to call which is all robotic and was if no help. Then told me there was a chance I couldn’t return it and if I was able to return it , would probably charge me an extra 200 bucks or so for the touch screen. After all the holding I had to go through with these numbers and no help from him on returning it, hours of confusion and irritation , i gave up and said I’ll just keep this computer. Then he responds fairly quick. “Good”. You don’t have to cancel any refund process since i already started it and wanted to make sure to cancel it cause didn’t want more to go wrong. Bottom line-he was very helpful when I was spending 1700 bucks to buy this computer all in one dell but when I called him the next day after getting it and asking him why is this not a touch screen -he just told me No you would have to pay extra. That’s BS. I sent him the specs on paper what I wanted and only wanted more storage and faster by one level. He didn’t care. Just kept telling me nothing he could do and gave me some 8”” number to call that was of no help and kept hanging up on me. He ripped me off and he didn’t care to help when I tried to make it right with him the next day. My mom referred me to him but she had a bad experience with him too cause she tried to order one for me before all of this, found out that it Wasent the one I wanted so she kept calling him to cancel and he would never answer the phone or call her back either. Very unprofessional. I just gave up and said I’ll just keep this one and bite the crap. He didn’t tell me I could request a return kit, with a box to put this computer in to send it back. No, cause either he didn’t know about that option or he just simply did not care. It was technical support guy that told me I could do that , but at that time I already gave up. Also Zane said I would have to pay a restocking fee if I returned this one at first when I talked to him , telling him that this was spec I wanted and that it was on the paper i emailed him. Just horrible customer service by that guy. And he could careless about my situation. Makes me sick and then he tried to make it sound like it was my fault. I even asked him if I could talk to his manager and he beat around that. So I got stuck with a computer I didn’t want cause touch screen was one of the main specs I wanted to keep. The paper of specs I sent him, I only wanted to change 2 -memory and speed. Charged me an arm and a leg for that and came without the touch screen panel and denied me further help when called him back all summed up Thought dell was better than this. Guess not so thanks a lot. Paid 1700 dollars for it too. Wow.

2025 Dell desktop and monitor purchase

Currently I am 63yrs old. My first Dell purchase was roughly 1994. Since then I have updated several times, last update was in 2020. From 2020 to 2025, customer service has become horrible. When contacting the call center I could not understand, “Charley” who answered, calling back until someone answered who was understandable. Anyhow, the individual that helped me with my order was very easy to understand and was rather knowledgeable of the products.
The real problems started when I tried to return/exchange the monitor. The AI on screen help was unable to answer my questions and difficult to get past to correspond with a human. And the AI phone system is the worst, hair pulling experience that nobody should have to encounter. Repeated the same answer multiple times, and then hung up before answering my questions. This happened about ten times before I was able to get past the AI bullshit. The (human) customer service was just as bad, hard to under, they ask the same questions over and over and endlessly putting me on hold.
This may very well be my last Dell purchase. Customer service for American English speaking individuals must have a customer service individual that can articulate and understand what I am talking about.

Desktop 3660 purchased Dec 2023. Had to reinstall the operating system twice due to performance issues. Every upgrade they send (almost monthly) has caused other issues with the computer. a few days after the 2 yr warranty expired, the update crashed the computer and it is stuck in a never ending can't turn on loop. 2 year old computer that has been nothing but annoying from day one and it will require at least 450.00 to fix it. I am disgusted with Dell

I purchased a high-end gaming computer (Custom Build Alienware ACT1250) and a mid-level monitor (U2725QE). I have had the computer for about three (3) weeks now. The monitor arrived late and when it did, the box was damaged and the delivery driver from FedEx left the monitor on my front steps in 30-degree temps, in the middle of a snow and ice storm. I was never notified by anyone (not Dell or FedEx) that the monitor had been delivered. One hour later I found the unprotected, damaged box wet, covered in snow and frozen solid, and my wife and I had been at home all day, waiting for this delivery.

I had the "Advanced Return" feature on the monitor, which required that you secure a return/replacement with a 2nd credit card purchase, if you did not wish to wait for the damaged return product to first be received by Dell and then have the replacement shipped by Dell 10-14 days later. I allowed the 2nd payment (as a security hold only) to be taken so that Dell would "overnight" the replacement monitor. That same day my credit card was charged. After I executed the return of Dell's damaged monitor (less than 12 hours after it was delivered), I received an email telling me that they needed 24 hours more (this was a day later - so now they needed 48 hours) to evaluate my case. I am almost a month with a desktop that I can't use and have never even turned on (it remains in the original box). I have paid twice for no monitor at this point, and still no call-backs, no emails, and no updates listed on my Dell account web page. I am the one forced, each time, to initiate contact with Dell. At all other times, it is truly crickets from Dells' end.

Anytime I have attempted to speak with "customer service" (which for Dell is a true contradiction of terms if I ever heard it), it takes 30-45 minutes to get someone on the phone - for this or any other reason. When you do finally speak with someone, it is just incompetent run-around and double talk on parade, buffered with lots of "we understand your frustration", and "we apologize for the inconvenience". No solutions, no corrections, no deadlines for next steps, no customer compensation - nothing but "we are working on it, and we appreciate your patience". Platitudes and hollow words, that's the full depth and broad width of Dell's award-winning Customer Service.

What Dell is short on is ANY real "customer service" or a website that actually provides any constructive updates regarding products, services, and or order status. The only thing Dell appears to be proficient at, is processing credit card payments. (I am going to speculate that this task has to have been outsourced long-ago - b/c it is the only thing Dell is actually any good at, unless you include pissing off and disappointing their customers every time, old and new alike).

Bottomline - do business with some "Nigerian Prince", selling refurbished Apple II computers on eBay first, before you do business with Dell - you can't get screwed any harder than you will with Dell. (You never know, the Apple II might actually work, unlike Dell.) This is my first and my last purchase of anything Michael Dell and or Dell Technologies of Texas have anything to do with. Next time he should consider donating 6.25 billon to his own company and consider producing better (quality) products and building a U.S. based customer service center, with staff who are trained on what is and how to provide actual/real, value-based "Customer Service" to the people who have purchased Dell merchandise.

I absolutely hate my 6 month old Dell computer. I hate the new version of windows that randomly blocks half your screen with news and I hate that if my wrists lean on the laptop it shuts everything opened down. It is difficult to boot up to the point that I have wanted to toss a new computer in the garbage. I wouldn't touch another Dell.

0 stars, but the system made me click one. I ordered a laptop on Black Friday. 3 weeks later it is still in "production" with no update expected until after Christmas. Customer service offered to cancel the order but would not honor the discount on a new product. I won't buy another Dell. Awful company

I want to share my experience to warn others about the terrible service I received from Dell. Their website promises delivery within 3 days, yet I have been waiting for 19 days. I made a purchase on November 27 and needed to update the delivery address, and the support team assured me the change had been made correctly. Despite this, the product was never delivered and was instead sent back to Dell, even though I confirmed the update multiple times. I am leaving the country and can no longer receive the package, and this entire situation could have been avoided if the support team had handled my request properly. Because of this horrible service, I am now stuck waiting for a refund and will be buying my next laptop from another brand.