De'Longhi Reviews 23,578

Super Maschine

One of the best coffee machine available. Test of coffee is incredible compared to other machines in the same line. Smooth and strong coffee.

I echo many other comments. Bought a Lattissima One machine and the build quality for what you pay is dreadful - the machine broke a little under two months after purchase. Registering the machine is a nightmare as is trying to get a refund/replacement.

Only advice I can give is don't touch with a bargepole - give Delonghi and their coffee machines a very wide bearth.

Why are these machines so expensive? I ordered based on reviews on both their site and Amazon - when I opened the box I should have just closed it up and sent it back right away but wanted to give it the benefit of the doubt - product is very CHEAP feeling - all plastic - like they put a grinder with an auto puck dumper on a Keurig - milk frother is difficult to seperate and frankly looks like it's within 2 uses of breaking - within 5 minutes of use I was already having issues with sensors saying the brew drawer needed to be closed and that the grounds needed to be emptied needing to tap on the machine to clear the error. Let's just say after running "five" test runs - it got boxed back up and sent but via UPS. Biggest annoyance - you have to PAY to return the item - They do not supply a shipping label unlike any other retailer who has FREE returns - Had I purchased this from a local retailer I could have returned it in the store free of charge but they did not have the color I wanted in stock. I wish I had visited that local retailer as had I seen this coffee maker in person I would have never purchased it. Luckly, I use a shipping service that offers discounts or I would have had to pay nearly $100 out of pocket to ship this back to them as they require you to get insurance to return it back to them. Um excuse me you don't allow free returns but then you want me to make sure its insurance against damage in case it arrives to you damanged?. Then their policy says how it may take several weeks to issue the refund and therefore it may take several "billing" cycles to process on your payment method. Well the company VISA I used to pay for it has been made aware that this was returned and if not refunded in <2 weeks I will be submitting proof of return with tracking info given per UPS it should arrive within 3 business days and they can proceed with doing what they need to do. Product to me is horrible overpriced for the quality of what you are getting. I returned the newest model of a competitor's automatic espresso machine as the beans kept getting stuck and that machine was only $50 more than this one and was much higher "end" and had many more features.

I don’t reccomend this company. I bought a really expensive machine when it needed repairs the repairs take 2 months. Never get any feedback.
After you eventually get it back they send you back a broken tank. So you can’t even use it or test it. They will replace it apparently but it will take another 14 days even though they have it in the warehouse.

Genuinely terrible after sales service. For this alone I won’t buy another machine of theirs and will actively discourage others from doing so as well.

Would not recommend. Machine failed within 6 months, had to package up and return machine to their service place. Repairs take 10-30 working days and no refund or replacement unit has been offered. I was offered coffee beans as a compensation when i have no machine to use for beans..
Once I recieve the machine back I will be selling and going with a different brand.

This machine produces excellent cold coffee drinks didn't think it would be so good, it was perfect with zero bitterness and lovely cold froth, it took only 2min to make ,great selection on menu , hot drinks are excellent you can edit strength to taste and length, the strength is displayed, and your daily's go to front of the menu automatically so no mega scrolling, grinding the beans is very very quiet makes a big difference 1st thing in the morning, lots of other features to play with, bottom line, i normally spend 2k on coffee machines and this one easily stands up to the top end of the market , you will totally enjoy this machine once you set up type of bean and strength, my only gripe is clean milk carafe reminder after each drink, which you cant turn off , saying that id still buy it as its fair value my last delonghi lasted 9 years 6 drinks per day . the hot & cold drinks on this machine are just really fantastic or create your own, great way to start your day, honest review jed

Ordered a £210 espresso machine at 50% off on 6th April as a birthday gift needed by 19th April. Website stated 1–3 days delivery. The birthday came and went with no machine and no explanation.

Every time I contacted support I got a different story - first 1–3 days, then 5–7 days, then my order was pushed to a "ticket" because they simply didn't know where it was. On 21st April, two weeks after ordering, they cancelled my order with no explanation (the reason given was literally "other").

When I chased it up, I was told to just repurchase the machine - at full price, with a 5% discount as goodwill. That's £10.50 off instead of £105. After two weeks of waiting, missed deadlines and a ruined birthday gift, they expected me to pay virtually full price for a worse outcome.

No proactive communication throughout. No apology that meant anything. No attempt to honour the original deal. I had to chase every single update myself.

Avoid if you're buying something time-sensitive or expecting the price you paid to actually be honoured.

Dear Gemma,

Thank you for your response.

The issue you have raised highlights the core problem.

I was never provided with a ticket number at any stage of my interaction with your support team. I was also not given any means to formally log a complaint via email or receive confirmation of my case, despite requesting this.

I provided my email address during the support process and to you, yet no follow-up communication was sent. Instead, I am now being asked publicly for a reference that was never issued.

To be clear:

The product is under warranty
The fault is internal and occurred during normal use
I requested a standard warranty repair
I was initially offered collection, then told to transport the machine myself at my own risk
I was refused both a safe collection option and details of a local authorised repair centre
I was advised to seek an alternative repair despite the warranty still being valid
I was unable to submit a formal complaint properly or receive any case reference

This is not an acceptable warranty or complaints process.

If you wish to resolve this, please contact me directly using the email address I have already provided and arrange one of the following:

Collection of the machine at your cost, properly arranged
Referral to a local authorised service centre
Replacement or refund under warranty

If this is not resolved promptly, I will proceed with a Section 75 claim via American Express and escalate the matter further.

I look forward to your direct contact.

Steve

I purchased a De’Longhi Magnifica S (ECAM22.110.B) on 31/10/2025. The machine developed an internal mechanical fault within months of normal use.

I contacted customer support to arrange a repair under warranty. While a collection was initially offered, I was then told I must package and transport the machine myself at my own risk, which I explained I could not do safely.

I requested either a suitable collection method or details of a local authorised service centre. Both were refused.

I was then advised to “look for an alternative repair,” despite the product being under warranty.

When I attempted to raise a formal complaint, I was not provided with a complaints email address, was unable to upload all supporting documents, was not given a case reference or timeframe, and the chat was disconnected.

This experience has been disappointing, particularly given the product is still under warranty and the issue is clearly internal. I would expect a company of this size to handle warranty claims and complaints more effectively.

Worst return policy

Big déception of this company. Bought an 800 euros coffee machine, delivery delayed and then partially delivered.
Customer service = no number available to call them
Email = no response, they say they are overwhelmed (you bet they are when they are bad)
They say you can contact us by chat which they deactivated on their website… ridiculous and very bad D2C service.

Really liked my Delonghi Magnifica evo coffee machine to begin with. It was a little needy on the amount of times it wanted descaling or filter changing but I was happy to do this so the machine lasted. It first sprung a leak in the warranty period. Annoying but was sorted reasonably quickly. It has now developed another leak a year later (out of warranty by approx 1 year). Not good enough and clearly cheaply produced to be experiencing this. Accepting this repair is out of warranty the most frustrating thing is time and cost for repair. Now 14 days after they received the machine they have still not looked at it (once you’ve logged the repair they stated 20 days as opposed to the 10 working days noted on their website). Still waiting on updates and drinking instant in the meantime. Makes me think they have a lot of failing machines out there and they can’t keep up with repairs. All in all I think when the next breakdown happens I’ll go elsewhere.

Still outstanding a response from someone. So far the Customer Service has been dreadful. I have waited almost a month. I tried live chat but after being on line waiting for the agent to "look at my file" I was disconnected as the window had been open too long.....

Positives: Ordering and delivery was quick and easy. Good communication on delivery times. Product was well packaged and protected.
Negatives: Instructions on use was poor. Website had videos on maintaining and cleaning but none for the most wanted which was how to use the machine and how to change settings. Went YT and found a good video ‘Gabes’ who did exactly what I wanted and should have included in Manufactures information

Appalling. 6 months without a working coffee machine.

Please please, avoid purchasing anything from this disgraceful company.

Their customer service is completely non-existent. It is now approaching 6 months (!!!!!) since my faulty machine was taken by De’longhi, and still I don’t have my machine.
I spent a significant amount of money on this machine and now I just feel helpless. They have kept my property and just don’t reply. I have no idea where my machine is.

I have now sought advice from Citizens Advice, who have confirmed that the level of delay, repeated failed repairs, and lack of communication in this case is unacceptable under UK consumer law. They have advised me to proceed with formal legal action, including issuing a Letter Before Action and pursuing a claim through the small claims court.

I now have to go through a costly and lengthy legal process, all for something I simply purchased for my family to enjoy!!

The last reply I did on Trust Pilot was “acknowledged” by someone called Gemma, who simply lied to me about my machine being fixed and in its way back to me.

So upsetting and just feels like something has been stolen from me.

Product: De’Longhi Magnifica Plus Coffee Machine
Purchase Date: 13/02/2025
Serial Number: 50033DU24111390161
Support Ticket References: 7078500 and 7099754
Country of Purchase: United Kingdom

Very fast delivery but only 4 stars as we were unable to access the 10% discount that was being offered.

Outstanding value for money and an excellent coffee maker. I came from a Phillips 5400 which I loved till it died; but my new delonghi Rivelia is in a different league!

Great price easy to use site delivery was prompt

The delivery is efficient and the product is really nice

Great coffee machine easy to use and maintain