De'Longhi Reviews 23,578

Absolutely disgusting service, my machine hasn’t worked since January. To cut a long story short, I’d tried all of the recommended troubleshooting guides then continued them (before Jan) they decided it needed a new milk carafe but was out of stock and should take 3 weeks, after 5 weeks I contacted them, they said there was nothing they could do and I had to wait, now at 6 weeks I called again when they agreed to take the machine to their repair centre and to allow 2 days from arrival then 7 days, it’s now been 4 weeks and I’ve just been told it’s assigned to an engineer 🤬I have made 6 phone calls in total trying to push it along but all bar 1 person I spoke to the response has been shocking with no method to escalate it. I would not recommend buying any delonghi product as I genuinely think they really do not care at all about the customer. Let’s see if I get it back before summer at this rate.

Be carefull of promotional offers. They promise you gifts you can never add to your cart. When you contact them after ordering, it's your fault of not adding products. I do not recommand ordering threw this website.

Placed an order on the 1st. Wasn’t delivered until the 10th. Parcel was repacked and I only recieved the expansion pack not the machine. It arrived in a black plastic bag and you can clearly see on the pod how small the parcel is, despite this the customer service team don’t seem to believe me and said it can take a week to investigate. I spoke to parcelforce on the phone over the weekend since De’Longhi was closed and they were more than willing to help but couldn’t until De’Longhi registered an issue. You can clearly see from the pod no machine was delivered and the fact I have to wait for them to investigate for a week is appalling. All they need to do is speak to their warehouse to see how the goods were sent and confirm the parcel is not big enough to be the machine and send me a replacement!! Switched to this brand after having three replacements from another brand and already regretting doing so.. I’d rather have good customer service!

Excellent product backed up with first class service
Recommended

Bought a Delonghi Magnifica Evo Next coffee machine. Got a nove discount and the machine is great. Quick and easy purchase, fast delivery

Coffee machine is good, I am happy with the product. However, the instructions are a little confusing and the delivery service was a little slow for my liking.

Really missing my Espresso maker on this rainy Sunday.
I hate to be negative but I really would NOT recommend De'Longhi makers... at 4 months in, my espresso maker had to be sent out for repairs. I feel that it should have been replaced or refunded.

My machine stopped grinding beans after about 4 months of use. I took the machine apart (per the website directions) and checked the grinder- nothing was stuck or looked unusual. Very unfortunate that we spend money on a product like this for it to go out after a few short months (only usong it once or twice a week). I requested a replacement but was denied so I had to package and ship my unit back for repair. I would have preferred a FULL REFUND so I could purchase from an alternate company.

I've got my coffee machine at a very good deal, very happy with it , perfect Italian coffee style.

ace 👍 took a few days to arrive but for a budget machine it is very good

The tracking service didn't work and the package arrived dusty and the contents crushed. However, thankfully, although the boxes were damaged the contents were intact

Very disappointing customer service - that makes the customer do all the work for a faulty new machine. Failed to send a replacement part for a brand new but faulty machine, then when chased up, was told the parts service portal wasn't working so I had to make contact later (instead of them keeping the ticket open and doing when available again). All from an unhelpful 'no reply' service address. Not good enough for the premium price charged for the product. It is now months since the problem was first reported and remains unaddressed. I also have to say this machine was a replacement for one we had for more than a decade - it is interesting how little the basics that making using it slightly annoying to use haven't been addressed (e.g. won't tell you when there are insufficient water or beans to make the selected drink leading to a pointless exercise. Sadly, probably wouldn't buy a delonghi machine again

Delayed dispatch

Splendid price and replacement kettle

Our order was received in good condition and at early time span. All items were as advertised. We wish to say a Big Thanks for a Proper Service!!!!!

The coffee machine is brilliant makes good coffee just good in every aspect of coffee making, cannot fault it in anyway!Delivery service second to none.I am a very satisfied customer.Thankyou De"Longhi.

It was easy to find the product I wanted (the water filter for my coffee machine). It arrived promptly and was very easy to fit.

Ordered a coffee machine. After a few days of checking the website to see that my order was still being processed, I eventually had to ring up to chase it. The person I spoke to was unable to say when the coffee machine would be shipped and though polite was unhelpful and suggested that if I wasn’t happy with the timescale I could just refuse delivery and I would get a refund. Eventually the machine arrived and I’m very happy with it. I then ordered some decalc and some water filters as they were on offer…. This time I received an email to say that there would be a delay!! So to sum up …. Very happy with the quality of the coffee machine…. The slow / poor service came as a surprise

The product, toaster, New York limited edition is a very fine toaster. It has a bagel function which makes the experience even better.
The finish is really good, it doesn’t look cheap like some other brands.
The toast slit could be slightly bigger so if you use a sourdough bread you may need to cut the slice in half.
Definitely does the job.