I purchased a bean to cup coffee machine back in 2018 and it has been a great machine and worked perfectly for nearly 8 years. Then it started playing up and not doing what was supposed to do, so I co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Machine is very easy to use. The 63 page instruction manual can seem a little daunting initially but the on screen instructions are very helpful and guide you through the various processes to ma... See more
There is NO customer service! Called numerous times and emailed regarding an issue with my machine, which was still under warranty. Was forced to seek alternative repair. Months later Delonghi... See more
Company replied
The product, toaster, New York limited edition is a very fine toaster. It has a bagel function which makes the experience even better. The finish is really good, it doesn’t look cheap like some ot... See more
Company details
About De'Longhi
Written by the company
De’Longhi is the global appliance brand that offers customers innovative products with a unique combination of style and performance. Born in 1974 as a brand of electric radiators, De’Longhi has grown significantly and broadened its product range over time to offer innovative appliances across a range of products used throughout the house.
From coffee machines to kettles and toasters, air conditioning units to dehumidifiers, a De’Longhi product always turns everyday activities and moments into something special.
Contact info
Via Lodovico Seitz, 47, 31100, Treviso, Italy
- www.delonghi.com
3.9
Great
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I waited over a week for delivery it…
I waited over a week for delivery it said 1-3 days when I ordered it!
March 29, 2026
Reply from De'Longhi
Dear Mrs Wallace,
We regret that the delivery took longer than expected during the bank holiday. We appreciate your feedback and do hope you are enjoying your purchase.
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
The delivery was quick and completely…
The delivery was quick and completely hassle-free. Everything arrived on time and in perfect condition. Very satisfied with the experience!
December 3, 2025
Reply from De'Longhi
Dear Serge Convers-Reignier,
We regret that the delivery took longer than expected around the bank holiday. We appreciate your feedback
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
Poor customer service... but good machine.
Great coffee machine (our second Delonghi machine) but they're servicing and repair service is dreadful. The website stated the machine would be back with us in 10 days. Over the phone, the customer service representative said it was currently 21 days. If they were apologetic and polite, I wouldn't have minded, but they couldn't seem to have cared less.
April 8, 2026
Unprompted review
Bought a magnifica s smart coffee…
Bought a magnifica s smart coffee machine,£430, two years ago, have had issues with it since the first week, scale light on constantly, breaks down frequently, drip tray fills all the time and floods my worktop, blockages all the time!
I sent it back and had it serviced, the scale light came on as soon as I switched it on and the drip tray issue has continued and now its leaking from the inside and I can't use it!
I contacted delonghi and they couldn't care less, the attitude of their customer service rep is unprofessional and insincere.
April 8, 2026
Unprompted review
Great delivery these machines just work…
Great delivery these machines just work straight out of the box
March 26, 2026
Great machine but disappointing service
I heard great things about the De'Longhi Riveria so I was excited to receive mine however unfortunately the ordering and delivery process was not up to the standard you expect these days.
When I had problems placing my order, it was 3-4 days before someone got back to me. My item was due to ship in 1-3 days but on the 3rd day I got a shipment delayed message with no further details. I finally got a shipment confirmation notification 6 days after my order stating I would get tracking details and an invoice within 24 hours - that didn't happen! Finally 8days after ordering I got a parcelforce notification and received part of my order, the rest arrived 2 days later. I still don't have my invoice - which is fine, I don't need one but don't say you are going to do something that you are not!
Thankfully the machine is great but customer service needs improvement.
March 27, 2026
Breach of Warranty
Breach of Warranty - UK ticket 7556976
UK ticket 7556976 - Warranty Breach
Contacted DeLonghi by phone 18/03/26 with faulty heater, leaking oil. All details provided including a copy of the invoice. I was informed by phone that an in-warranty replacement would be sent, which was followed up by an email from the advisor. Having heard nothing I phoned again 07/04/26 and got through, eventually. The advisor told me it had been 'de-escalated', whatever that means, but no further information had been provided. He was also unable to provide the registered UK office address to serve papers for this breach of warranty.
My experience of this company is very poor. They do not seem to know what they're doing.
April 7, 2026
Unprompted review
Reply from De'Longhi
Dear David,
We regret to hear about the trouble you've experienced with your heater. We apologise for the delayed resolution and lack of clear communication.
I am delighted to see that our team are now in contact with you to resolve.
Many Thanks
Gemma, De'Longhi UK
Order was delivered on time and safely
March 25, 2026
Love my toaster
Love my toaster, works as expected and looks great as well, very stylish, just love the look and colour, and bonus what comes out of it tastes lovely as well!
March 27, 2026
Arrived on time
Arrived on time, well packaged and thus undamaged in transit. Will wash through and commission into us in next day or so.
Diolch yn fawr iawn.
March 27, 2026
It was easy to order online.
It was easy to order online.
Delivery was one day late, but they informed me of a slight delay.
My favourite coffee machine in the colour I wanted was 50% discounted, so I am a happy customer.
March 27, 2026
My produkt arrived on time however both…
My produkt arrived on time however both boxes were very damaged. Filter was okay to be used but I didn't expected the packing will be so poor.
March 27, 2026
I ordered three bags of coffee beans
I ordered three bags of coffee beans, and the ordering process was very smooth. However, I later received different invoices for the order, and when the shipment arrived, only one bag was delivered. I was then informed by email that the other two bags had to be returned to the store and that I would be updated later. It has now been three weeks, and I have still not received any further information. I would say this delay for a coffee order is quite long and disappointing.
March 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.