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Den Blå Planet, Danmarks Akvarium Reviews 234

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TrustScore 2.5 out of 5

2.4

Education & Training
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  1. Education & Training

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Glæd dig til at besøge Nordeuropas største og mest moderne akvarium Kom og få en sjov dag på Den Blå Planet. Bliv betaget af de forunderlige dyr, tab pusten til arkitektur i verdensklasse og bliv klogere på livet under vand. Vores søde personale står altid klar til at hjælpe dig.

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2.4

Poor

TrustScore 2.5 out of 5

234 reviews

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Rated 2 out of 5 stars

Mixed - the bad part

Excellent quality aquarium as described in other review BUT here are the bad parts:
Poor management appear to struggle to make this place run and so overcharge on every occation - to the embarresement of the friendly kompetant young staff.
1) Bring food / drink - restaurant/cafe value for money EXTREMELY poor. Dollhouse’s cup size cappuccino is +6€! (good though).
2) Paid parking. Info re (SIGNIFICANT) cost is nowhere obvious to be found. Also, payment is complicated with non of the usual parking apps supported. . very HARD to find. Also, the usual parking apps do not work - dumb!
3) Crowded so try plan around busy times.
4) Lockers cost 10DKK (1.5€) and it steals your money so you have to pay get and pay another 10DKK coin every time opened!? Explained in very small font in poorly lit room inside locker..
4) Mixed gender toilets have very poor ventilation and are busy - prepare for bad small..

January 5, 2025
Unprompted review
Den Blå Planet, Danmarks Akvarium logo

Reply from Den Blå Planet, Danmarks Akvarium

Hi Mikael,
Thank you for your feedback. We’re glad you enjoyed the aquarium and our friendly staff, but we’re sorry to hear about the challenges you experienced. I’ll make sure to pass your comments on to the relevant teams, as we’re always looking to improve.

We appreciate you taking the time to share your experience and hope to welcome you back another time.

Best regards,
Amalie
Den Blå Planet

Rated 1 out of 5 stars

Totally overrated

Totally overrated, it could be done for less the half price

September 22, 2024
Unprompted review
Den Blå Planet, Danmarks Akvarium logo

Reply from Den Blå Planet, Danmarks Akvarium

Hi Per,

We’re sorry to hear that your experience didn’t live up to your expectations. Every day, we do our very best to provide our guests with a great visit. The price is based on the significant costs involved in operating a large aquarium like Den Blå Planet, National Aquarium Denmark, and ensuring the welfare of our animals as well as maintaining the exhibitions. Have a great day!

Best regards,
Amalie
Den Blå Planet, National Aquarium Denmark

Rated 4 out of 5 stars

Canceled fishing tour

We signed up for the fishing tour but the boat captain had the wrong dates so it was cancelled. Very disappointed, but they handled it very well, we got a full refund…which basically gave us free access to the aquarium. But more important…I asked if there was some sort of compensation for the day and Andreas gave me and my son a private behind the scenes tour of the aquarium. What an amazing experience. Thank you again Andreas!!! Blu planet, don’t ever get rid of Andreas! This whole thing was handled well!

August 8, 2024
Unprompted review
Den Blå Planet, Danmarks Akvarium logo

Reply from Den Blå Planet, Danmarks Akvarium

Hi Nate,

Thank you so much for sharing your experience with us.

We’re truly sorry about the mix-up with the fishing tour, but we’re glad to hear that the situation was handled to your satisfaction. Andreas is indeed a valuable part of our team, and we’re thrilled that he was able to turn your day around with a private behind-the-scenes tour. We’ll make sure to pass along your kind words to him!

We hope to welcome you and your son back to Den Blå Planet for more memorable experiences in the future.

Best regards,
Amalie
Den Blå Planet, National Aquarium Denmark

Rated 1 out of 5 stars

Bad service!

So our family situation is as following, husband, wife and two sons. One of them turned 3 april 5th and the other is 10m.
Husband and wife have a yearcard which we bought in august 2021 so are son (3y now) stil had free entrance. We came to den blå planet on the 26 of may 2022 and it was busy. No problem we have year passes that were payed for we just have to get something for our son cause he just turned 3… we were told we could buy a ticket for 14:00 o clock.. it was 11:00.. even though we have year passes and our son turned 3 last month! Next time i will defenitly not buy our year card there and will recommend others not to do so either! Dont want to waist any more money there!

June 11, 2022
Unprompted review
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