Denelli Italia Reviews 

694
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally knowledgeable, patient, and provides wonderful guidance during showroom visits and purchases. People are genuinely thrilled with the stunning modern designs, comfort, and premium high quality of the furniture pieces. However, some people mentioned that delivery times can occasionally be quite slow or experience noticeable delays. Despite these occasional waiting periods, shoppers remain very happy with the beautiful items they ultimately receive and set up in their homes. Buyers consistently appreciate the professional assistance and recommend visiting the displays to find perfect custom furniture.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as beautifully made,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and professional delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery dr... See more

Company replied

Rated 5 out of 5 stars

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he... See more

Company replied

Rated 5 out of 5 stars

Superb service. Denelli has shown professionalism throughout our journey: helpful in answering our queries prior to placing the order, updating us regularly on the state of the order and providing us... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(694)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, highly recommend ⭐️⭐️⭐️

December 19, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Beautiful Italian furniture and fantastic customer service

We drove 2 hours plus to Danelli Italia in Milton Keynes and we are very happy we did . We were met by very professional team who helped us with our purchases . No sales tactic , pure honesty and genuine customer support . They have some things on offer and pricing to match with quality . My wife and I wished, we had visited Danelli Italia earlier ,coz prior to visiting Danelli , we made very large order / purchases for new home from a another high end furniture retailer , only to find out identical Italian products at Danelli prices are a lot more less ! I would highly recommend anyone wanting quality Italian furniture to make the drive to Milton Keynes to Danelli Italia . Thanks Vishal and team for a wonderful experience, we received all the products on time and carefully delivered with care by your delivery service/ team !

September 13, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Outstanding service from this Company

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery drivers were also outstanding - Vali and Cosmin. They kept us informed on the timings via text messages and kindly delivered direct to our home. We cannot praise your company enough, thank you again.

November 26, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great service and price

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommend visiting the showroom before buying as they have a large amount of items on display

November 29, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great sofa

Excellent advisors in the showroom, reasonable delivery time and great delivery. The staff is always happy to help and ready to advise. The sofa is very comfortable, but there are a variety of them, but also very elegant. Definitely positive experience

November 17, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Brilliant Customer Care!

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he is very knowledgeable in this field of business. They helped me out with various payment options and the communication was very clear from the start. Overall - it went through smoothly.Highly recommend them!

November 4, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Being able to trade with a human

Being able to trade with a human

October 23, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Could not ask for a better service

Vejay I couldn’t thank you enough for helping us almost redesign the sofa for our needs, your service was nothing but the best, really appreciate you spending so much of your time with us to satisfy our needs. This is my second large purchase with many more purchases still be be made, I wouldn’t go anywhere else, highly recommend 5*

October 28, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

From the moment we first stepped into…

From the moment we first stepped into the Denelli Italia showroom, we knew we were in for something special. The entire experience was seamless, professional, and genuinely enjoyable. The showroom itself is beautifully laid out, allowing you to truly envision how each piece might look in your home. The staff were knowledgeable, patient, and never pushy, taking the time to understand our style and needs, and guiding us toward the perfect choices.
The quality of the furniture is simply stunning. Every piece, from the luxurious sofas to the sleek and sophisticated bedroom furniture, reflects craftsmanship, attention to detail, and timeless Italian design. You can immediately feel the difference in build, finish, and comfort compared to other high-end brands. These are pieces built not only to impress, but to last.
What really stood out was that Denelli delivered exactly what they promised. Delivery timelines were clearly communicated and rare in this day and age kept to the letter. On delivery day, the two representatives who arrived were nothing short of amazing. Professional, friendly, and incredibly respectful of our home, they handled everything with care and precision, ensuring each piece was perfectly placed and assembled.
Denelli Italia has exceeded all our expectations. If you’re looking for premium furniture paired with exceptional service, look no further. This is how buying furniture should be.
Graham Saunders

October 16, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Waiting on sofa ,so far service with…

Waiting on sofa ,so far service with Vishal has been excellent.

September 6, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Excellent Service and a Beautiful Sofa!

I had a wonderful experience at Danelli Italia while searching for a new sofa and table. I want to give a special thanks to Vejay, who was incredibly helpful and patient throughout the entire process. He took the time to really understand my requirements and style preferences, and he managed to suggest the perfect pieces that fit right within my budget.

I am absolutely in love with my new sofa! It's exactly what I was looking for, and I've already had so many compliments on it from my friends. Thank you, Vejay and the whole team at Danelli Italia, for the fantastic service and for helping me find such a lovely piece of furniture for my home.

October 1, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Solely Customer Service Review

This initial review is based entirely on the level of customer service we received from Vejay, which was excellent. The next phase of the review which will centre on the quality of the sofa and durability will be provided in about two years of using the sofa.

Vejay is top level customer service manager. We rang him after seeing the sofa online. He was very friendly throughout our interactions with him on phone and during our visit to their showroom. The sofa was exactly as it was marketed online. Vejay spent a lot of time with us to support us on our purchase decisions, which was fantastic.

The sofa was delivered on time as promised and fitted in our sitting room. Based on the level of service we received, I would certainly recommend Denelli Italia to other potential clients.

October 5, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

I've dealt with Steve for circa 10…

I've dealt with Steve for circa 10 years now and have never ever had an issue. Their website is extremely easy to navigate and from ordering to delivery is smooth and pain free. And I live outside of the UK.

September 11, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Great furniture and super service!

Some of the best service I ever got! Prompt replies on my emails.
I bought some items on the clearance sales - and everything was delivered as described.
Delivery service was super!
Many thanks Steve for the help and for arranging everything.

September 5, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

We visited the store at Milton Keynes…

We visited the store at Milton Keynes as wanted to see the quality of the furniture, we were super impressed and were talked through everything with Vishal who was amazing great help and informative, our sofas turned up today and we wow !! We are so so happy, amazing quality the design is the nuts these guys really are fantastic I would 100% recommend and any query’s or samples they are always happy to assist , if your thinking of these yes would definitely recommend and we will probably order some more pieces
thank you so much Vish

May 25, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ best sofa ever

⭐⭐⭐⭐⭐

I just received this sofa and I am over the moon. It has a recliner, a C-type charger, neck support and foot support all in one. The quality is absolutely amazing. I have seen similar sofas on Tottenham Court Road priced from four to five thousand pounds but this one is even better and at such a amazing price.

The design is so modern and stylish and the leather feels so luxurious. With the right care I know it can last for 20 to 30 years. My friends came to visit and every single one of them was impressed and even a little jealous. 😂They all wanted to know where I got it and I was so happy to share the details.

This sofa has gone far beyond my expectations. It is super comfortable and super beautiful. I also want to say a special thank you to the delivery team who were so kind and so helpful. From start to finish this has been a perfect experience.🥰 a huge thank you from me! 💓

August 28, 2025
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your furniture from Denelli. It means a lot to us that you took the time to share your experience.

We take great pride in offering quality pieces and excellent service, so it’s fantastic to know we met your expectations. We hope your new furniture brings you comfort and enjoyment for many years to come.

If there’s ever anything else we can help with, we’d love to see you again!

Warm regards,
The Denelli Team

Rated 5 out of 5 stars

Vishal was excellent

Vishal was very helpful. He was prompt with the communications. He was caring and professional which made me trust him to the point that I bought two beautiful sofas without even going to see them first. Vishal then arranged prompt delivery. I received them and they are beautiful.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I needed support to help me decide on…

I needed support to help me decide on the fabric of the sofa and was assisted by Vejay who was very knowledgeable and promptly responded to my enquiry. He also sent me a picture of the fabric which wasn’t available on Denelli’s website. I was served by Vijay few years back when he was advising me on the sofa I was buying at that time. The quality is amazing and the product meets the description criteria.
I cannot wait for yet another sofa, this time for my extension, to be delivered in October.

August 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look